Hi,
I don't know if this is the right place for this post...sorry if it isn't! I had searched online if someone has the same problem of me, I found similar problems but not the mine one (but if there is, can you please give me the link?).
I have a DELL LATITUDE D830 with a dual boot (Ubuntu and Vista). When I start Vista I get the Windows logo and then a black screen with the mouse pointer only.
Keybord doesn't work. I can move the mouse, but cannot select anything. No Ctr+Alt+Del works.
I can just switch off the computer. At the start up I need to press F8 to be able to choose something otherwise I get the black screen.
If I reboot in debug mode it seems to have problems when/after (?) loading crcdisk.sys driver...it doesn't tell me anything...
If I reboot asking automatic restore of PC it asks me the account and the only working account is the mine one (no administrator available). Then it suggests to contact the administrator. I have checked the error report and nothing is reported: system is working.
I have no previous configuration to restore.
I can access to the prompt. So I tried to write sfc /scannow. The answer is that to be completed the process requires to restart the computer and to do again sfc /scannow. I restart again, do the command again, but I get the same answer.....
When I get the black screen the processor is not off, because after a long time (2 hours about) the computer restarts by itself....so something is happening even if I don't know what!
The only thing I didn't try is to restore Vista from CD.... I'm really afraid that to do this could delete the partition, or overwrite on the boot I have, deleting the access to Linux!
I have a backup of all my files, so it doesn't matter if what I have to do will cancel my files, but what I really need is to keep Linux operating.
So, if you have any suggestion.... I'm not good in using computer, so, please, a step-by-step solution would be really appreciate!
Thank you very much
Paola
PS No peripherics are connected, the wireless is switched off
I don't know if this is the right place for this post...sorry if it isn't! I had searched online if someone has the same problem of me, I found similar problems but not the mine one (but if there is, can you please give me the link?).
I have a DELL LATITUDE D830 with a dual boot (Ubuntu and Vista). When I start Vista I get the Windows logo and then a black screen with the mouse pointer only.
Keybord doesn't work. I can move the mouse, but cannot select anything. No Ctr+Alt+Del works.
I can just switch off the computer. At the start up I need to press F8 to be able to choose something otherwise I get the black screen.
If I reboot in debug mode it seems to have problems when/after (?) loading crcdisk.sys driver...it doesn't tell me anything...
If I reboot asking automatic restore of PC it asks me the account and the only working account is the mine one (no administrator available). Then it suggests to contact the administrator. I have checked the error report and nothing is reported: system is working.
I have no previous configuration to restore.
I can access to the prompt. So I tried to write sfc /scannow. The answer is that to be completed the process requires to restart the computer and to do again sfc /scannow. I restart again, do the command again, but I get the same answer.....
When I get the black screen the processor is not off, because after a long time (2 hours about) the computer restarts by itself....so something is happening even if I don't know what!
The only thing I didn't try is to restore Vista from CD.... I'm really afraid that to do this could delete the partition, or overwrite on the boot I have, deleting the access to Linux!
I have a backup of all my files, so it doesn't matter if what I have to do will cancel my files, but what I really need is to keep Linux operating.
So, if you have any suggestion.... I'm not good in using computer, so, please, a step-by-step solution would be really appreciate!
Thank you very much
Paola
PS No peripherics are connected, the wireless is switched off
