Vista BSOD on reboot, no Safe Mode.

J

JoseA

New Member
Hello everyone,

After a BSOD and dump of physical memory which I thought was an isolated incident, I restarted my Toshiba Satellite A100-749, and it was on for a few hours until suddenly I got another BSOD and the following message keeps appearing on when I try to load Vista:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

STOP: 0X0000007E (0XC0000005, 0X84C6EE7A, 0X80748780, 0X8074847C)
Click to expand...

This keeps happening whether I try to load it regularly or in any kind of Safe Mode after I press F8 during boot.

I looked into the Windows Minidump directory but it's empty.

I'm stumped, luckily I had a partition with Ubuntu Karmic Koala and I'm using that one to backup all files and access the internet to post this.

Anyone can help me with this, I would appreciate it very much

Thanks in advance.
José
 

My Computer

System One

Start with this:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Click to expand...

And please do this:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
Click to expand...
 

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System One

First of all, thanks USASMA for the quick reply.

Just wanted to add the information that I ran MEMTEST386+ and it found no errors in the RAM.

Windows Minidump directory is empty, and I can't find any file caled MEMORY.DMP.

I don't understand one thing about those online scanners... how can I scan my C: partition when I'm using an Ubuntu partition?
 

My Computer

System One

First of all, thanks USASMA for the quick reply.

Just wanted to add the information that I ran MEMTEST386+ and it found no errors in the RAM.

Windows Minidump directory is empty, and I can't find any file caled MEMORY.DMP.

I don't understand one thing about those online scanners... how can I scan my C: partition when I'm using an Ubuntu partition?
 

My Computer

System One

José

Have you done changes recently? Some new hardware or a driver installation/update or an OS instalation ?

si hablas español me será más fácil ayudarte
 

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System One

Hello, Minato. I speak Spanish although I am Portuguese. Let me add some new info to my case in English first, for convenience of everyone else reading the thread.If the problem isn't solved, I'll type with you in Spanish.

I haven't installed any new programs recently that I can think of, and even if I had, I wouldn't be able to log into Windows to remove/uninstall them anyway. Having cleaned my computer with CCleaner recently, I didn't have a working Restore Point either. It really was bad luck.

I just snatched the ISO for Windows Vista Recovery Disk, from here and ran the memory test without any errors and the 'Repair my computer' menu could not fix my problems with startup and didn't really help. The problem with the BSOD remains, still not able to log in safe mode either.

I think this time I got a MEMORY.DMP, but I'm trying to upload it to mediafire or rapidshare, but they keep botching the upload. I'll post it in a bit, it's over 100 Mb. Is this normal?
 

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System One

It's cool man.

Uhm i've been doing some research and it says that many toshiba laptops (specially satelite series) with vista have this exact same problem when you create a virtual mount point for a non existing device, for example, when you install alcohol 120 or daemon tools, after a while it messes your OS.

Do you have any of these installed?

Hope it helps.
 

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System One

The dump file was inconclusive.
Please make sure that you have the system set to generate minidumps, then run Driver Verifier according to these directions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Click to expand...
 

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System One

Usasma, dude, i can see you know a lot and have a lot of exp but...

Jose can't login into Visa no matter what, not even with a repair install (though i dunno if he tried the restore point thing) . How is he supposed to run that program?

Nevertheless i also think it's a driver problem. Jose have you tried updating the bios?
 

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System One

Sorry everyone, thanks for all the help, but I ended up snatching a Vista OEM DELL disc and re-installed Vista and used my laptop license key. Everything's working peachy now after running the Windows update and installing the NVidia drivers. Couldn't afford the time lost, while I had so much work to go through.

Thanks to everyone who replied anyway.
 

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System One

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