Suddenly I have no CD ROM

J

jlmer

New Member
I have an HP dv6500 laptop running Vista Home Premium. Suddenly the CD ROM has quit working. It doesn't show on My Computer and at one time I got an error 39. I had Vista check the drivers and it said they were good. I'm only good enough on the computer to follow explicit instructions. When I put a CD in the drive the light will come on like it's reading but then goes off and it does nothing.
 

My Computer

System One

  • Manufacturer/Model
    HP dv6500 notebook
    CPU
    AMD athlum 64 X2 duel core processer TK 55 1.80 Ghz
    Memory
    1.00 gb

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal) IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Internet Speed
    T1
I got the below message when I tried the "fix now" from Microsoft.

We're sorry, but we encountered an unexpected problem and cannot complete this diagnostic solution.

When I went to the other site and did the download and tried to install it I was told it couldn't find the "target drive".
I've never had any luck with anything on the Microsoft site.
 

My Computer

System One

  • Manufacturer/Model
    HP dv6500 notebook
    CPU
    AMD athlum 64 X2 duel core processer TK 55 1.80 Ghz
    Memory
    1.00 gb
Try this:
Click Start and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
You may not see the UpperFilters entry. You do not need to remove UpperFilters.bak. Remove LowerFilters instead.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.

Good Luck
-RF
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal) IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Internet Speed
    T1
In Upper filter there's only one line that says-GEARAspWDM
In Lower filter there's only one line that says-PxHELP20

I haven't done anything to either until I hear from you.
I took off some programs I wasn't using, like Roxio, could that have removed a needed file or driver?
 

My Computer

System One

  • Manufacturer/Model
    HP dv6500 notebook
    CPU
    AMD athlum 64 X2 duel core processer TK 55 1.80 Ghz
    Memory
    1.00 gb
Yes. I suggest you reinstall Roxio. Roxio is FAMOUS for messing with the UpperFilters and LowerFilters. It was such a pain to me before. Reinstall Roxio and see what happens.

Sincerely,
RF
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal) IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Internet Speed
    T1
I reinstalled Roxio and now I have the CD ROM back. Thank you for all of your help..
 

My Computer

System One

  • Manufacturer/Model
    HP dv6500 notebook
    CPU
    AMD athlum 64 X2 duel core processer TK 55 1.80 Ghz
    Memory
    1.00 gb
You are welcome.

P.S. Please click on the scales on top of this post (in the right hand top corner) to add to my reputation.

--RF
 

My Computer

System One

  • Manufacturer/Model
    Apple MacBook Pro 13inch
    CPU
    Intel Core 2 Duo @ 2.26GHz
    Motherboard
    ?
    Memory
    2GB DDR3 RAM
    Graphics card(s)
    NVIDIA GeForce 9400M @256MB Dedicated DDR3 VRAM
    Sound Card
    Intel High Definition Audio
    Monitor(s) Displays
    Laptop: 32 bit Color LCD
    Screen Resolution
    1280x800
    Hard Drives
    HITACHI HTS545025B9SA02 250GB (Internal) IOMEGA PRESTIGE PORTABLE 500GB (External)
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    No-Button Aluminum Trackpad w/ Mouse Gestures
    Keyboard
    Black Chiclet-Style Keyboard (Standard US) with Backlight
    Internet Speed
    T1
i have the same problem as this person but i did not unstall roxio and sometimes it works then it doesnt and putting in a cd or dvd doesn't matter it still does work and i have the same laptop
 

My Computer

System One

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