Auslogics Technical Support (or the lack of it)

dforrest

dforrest

Member
I have been trying several times over the past few week to get a response from Auslogics using their web based form (the only way I can find of contacting them) and have had no response whatsoever from this. This is concerning a registered version of BoostSpeed. Has anyone found a way of getting a response from them?
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
This is what I posted in the web form:

When I run Auslogic Service Manager I get the message "An error occurred while loading library InstantOptimizerHelp.dll::Insant Optimizer APL It may have been removed. Please reinstall the application. If the problem persists, contact technical support". A reinstall does not correct the problem.
 

My Computer

System One

  • Manufacturer/Model
    Alienware AREA 51 750I
    CPU
    Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
    Motherboard
    ASUSTeK Computer INC. PSN-D
    Memory
    2GB DDR2
    Graphics card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    INTEGRATED SOUND ASUS P5N-D 750I
    Hard Drives
    ST350062 0AS SCSI Disk Device 500GB WDC WD3200AAKS-00VYA 320GB
    PSU
    750 WATT OEM ATX PSU
    Case
    FULL-TOWER
    Cooling
    TC ALX SINGLE PROCESSOR LIQUID COOLING SYSTEM AW0013411
    Mouse
    LOGITECH OPTICAL MOUSE
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