Control C and control v shortcuts aren't working

I recently discovered the shortcut keys for copy and paste, cntrl c & cntl v, do not work for certain programs. For example, if I have a picture using Windows Photo Gallery (or Paint) and I hit cntrl c and try to paste it in an email, cntrl v, nothing happens. I can, however, copy the same picture into a Microsoft Word document. I can also do a cntrl-alt-delete sequence and it brings up a task manager window.

I cannot copy the same image from Microsoft Word into an email page. It also does not work when I right click on the picture and hit the paste or copy feature.

I use AOL for my mail and Firefox for my browser.

Thanks in advance.

Does it work if you do Ctrl - A first? (that's the select all command)

No it does not. It doesn't work even if I go under edit, then select copy (using the Paint program).

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, zip it up, and upload/attach the .zip file with your next post. (I'm looking for errors that might relate to this behavior).