Can't start normally, get a funny bluescreen

R

revkok

New Member
So I was playing games and randomly in the middle, my screen was suddenly distorted and my entire computer crashed, and since then, after years of reliable use, my computer will not restart normally, and even after start up repairs, reinstalling the OS and drivers, I can't start up my computer without safemode.
Here is the problem I've gotten last:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: A8270F38
BCP2: 905B6150
BCP3: 00000000
BCP4: 00000002
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Also, I checked my Problem Reports, and I saw this about 20 times listed on there, all with the same info.

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
WD-20091014-1634.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 117
BCP1: A82DAF38
BCP2: 90F9C150
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

I think it's my video hardware, because of the 2nd report I posted.
My system is:
Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz Processor
3326 MB ram
Vista Home Premium 32bit OS.

Any additional info needed and I'll give you what I can. I'm not sure how I would access my drivers info in safemode, which is the only way I can access the internet from the computer, so I can't tell if all are updated, but I'm sure they are.

Also, I'm not too advanced with computers, only gaming, so any step by step instructions would be appreciated.

Hopefully anyone here can help me locate the problem. I would really like to be able to use my computer again. :(
Thanks in advance for any help given.
 

My Computer

System One

go into c:\windows\minidump, zip the dump files (*.dmp) and upload them to this post.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
dxgkrnl.sys is the Microsoft Vista SP1 DirectX Graphics Kernel system driver. This is a possible source of the problem.

Do you have SP2 on Vista?
Do you have the latest video driver?
Take a look at device manager and see if there is an error - especially for video.

 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
Not sure about SP2. This computer was originally my brothers, and I was given it after he was unable to use it anymore. I'm asking him now about it.
EDIT: No answer about SP2, though I can download it if its needed.

Yes, my video driver is fully upgraded.
I should point out that, right now, my screen has yellow transparent lines going down the entire screen unless it is in 800x600 resolution, but in safemode, I can't seem to change that.
Also I'm not sure of as to how to access my device manager. Again, I'm not too knowledgeable when it comes down to this stuff about my computer, so a way to get to it would be nice.
 

My Computer

System One

revkok said:
Like that?
Click to expand...

Hey


I have only looked thru the first 5, but several things are immediatelyt apparent. In the first 5 dumps the videio driver failed nvlddmkm.sys. It needs to be un-installed the re-installed with the newest one. I seem to remember this driver had to be uninstalled in a different manner. just google the files name you will find it

Second Im pretty sure you aren't running even SP1 because almost all of the drivers had vreation dates of 2006 and 2007. thats just killing you . Update to sp1, and sp2 if you intend to stay on vista.

Im going to look thru the rest and if any thing turns up I will edit this post with the results

Of the remaining dumps three were the same video driver and three were unreadable/ useless

hope this helps

Ken

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Mini101409-06.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows Vista Kernel Version 6000 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6000.16386.x86fre.vista_rtm.061101-2205
Machine Name:
Kernel base = 0x81800000 PsLoadedModuleList = 0x81911db0
Debug session time: Wed Oct 14 19:36:30.660 2009 (GMT-4)
System Uptime: 0 days 0:00:56.425
Loading Kernel Symbols
...............................................................
....................................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {a8270f38, 905b6150, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ba150 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: a8270f38, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 905b6150, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+ba150
905b6150 55 push ebp

DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT: 6

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
8b6d7bc8 904d9578 00000116 a8270f38 905b6150 nt!KeBugCheckEx+0x1e
8b6d7bec 904da231 905b6150 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8b6d7c0c 904789a6 00000000 00000102 a000ca80 dxgkrnl!TdrIsRecoveryRequired+0xa1
8b6d7c70 90488d58 a000ca80 00000082 00000000 dxgkrnl!VidSchiReportHwHang+0x2e4
8b6d7c9c 90488ab8 a000ca80 00000000 00000000 dxgkrnl!VidSchiCheckHwProgress+0x69
8b6d7cc8 90466193 00000002 00000000 a000ca80 dxgkrnl!VidSchiWaitForSchedulerEvents+0x13f
8b6d7d58 90488fac a000ca80 00000000 a000ca80 dxgkrnl!VidSchiScheduleCommandToRun+0xac
8b6d7d6c 904c8af2 a000ca80 86390188 8b6d7dc0 dxgkrnl!VidSchiRun_PriorityTable+0xf
8b6d7d7c 81a254a8 a000ca80 8b6dc680 00000000 dxgkrnl!VidSchiWorkerThread+0x61
8b6d7dc0 8189145e 904c8a91 a000ca80 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+ba150
905b6150 55 push ebp

SYMBOL_NAME: nvlddmkm+ba150

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5ce288

FAILURE_BUCKET_ID: 0x116_VRF_IMAGE_nvlddmkm.sys

BUCKET_ID: 0x116_VRF_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: a8270f38, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 905b6150, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
nvlddmkm+ba150
905b6150 55 push ebp

DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT: 6

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0


here are the dates on some of the drivers

VSTCNXT3.SYS 0x8f42f000 0x8f4e2000 0x000b3000 0x449832d9 6/20/2006 1:39:37 PM
VSTBS23.SYS 0x8ee3c000 0x8ee84000 0x00048000 0x449832ea 6/20/2006 1:39:54 PM
VSTDPV3.SYS 0x918fc000 0x91a00000 0x00104000 0x4498332d 6/20/2006 1:41:01 PM
HDAudBus.sys 0x8d216000 0x8d228000 0x00012000 0x4533b37e 10/16/2006 12:29:50 PM
spldr.sys 0x80620000 0x80628000 0x00008000 0x453fe7ec 10/25/2006 6:40:44 PM
spsys.sys 0xa1d72000 0xa1e00000 0x0008e000 0x453fe890 10/25/2006 6:43:28 PM
HdAudio.sys 0x91806000 0x91845000 0x0003f000 0x45494d2f 11/1/2006 9:43:11 PM
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
zigzag3143 said:
revkok said:
Like that?
Click to expand...


Second Im pretty sure you aren't running even SP1 because almost all of the drivers had vreation dates of 2006 and 2007. thats just killing you . Update to sp1, and sp2 if you intend to stay on vista.
Click to expand...


First install SP1 (and SP2), then follow the rest of ZigZag's excellent directions. The error I mentioned was directly related to not having installed SP1.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
looks good. I'll get on installing the service packs right away then whatever else you wanted me to do. I'll edit if what you said works or not.

Thanks for the suggestions, I really appreciate it.

Edit: SP1 is almost done downloading, then I'll be on to SP2. I'll update my status more once everything is done.
 
Last edited:

My Computer

System One

R

My pleasure. if you follow the instruction for the removal and replave of the video driver that may be all you have to do.

If this doesn't fix it save and upload the dumps

Good Luck
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
I'm sorry I didn't post sooner. I had to leave for a 2 day trip, but I'm back now.

So I tried installed SP1. My computer goes through the full install, then at the end, tells me The Service Pack didn't install, and its reverting all the changes. I don't know if that means Its already installed or what, but I'm confused as to why it can't.

I'm not sure if this is because every time the computer restarts, it ends up crashing again because it tries to start up normally and then the computer restarts a 2nd time and then continues what its doing when I tell it to start up in safe mode with networking so I can go online for help.

Any ideas? Am I just being stupid with something obvious?
 

My Computer

System One

revkok said:
Bump. Any help would be appreciated
Click to expand...

R

I cant think of anything else to do but wipe it and reinstall from scratch. I forget (im working too many threads to remember) if you have a vista dvd, or a restore dvd? Is there anything on the drive that you really need?

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
I'm new here, but not to IT - 20 years or so now...so I have a handle on stuff like this. All the information you received here is dead-on...BUT, with symptoms like yours - will not accept SPs - you're looking at kernel malfunctions. You could be chasing that for quite a while. You may not want to do this...but...wipe the drive and re-install your OS. If that doesn't do it - take it to a tech.
 

My Computer

System One

What's in event viewer? Have a look at the guide in the diag kit in my kit.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
I'm looking at a wipe at the moment. Nothing on here is essential, but it would be a pain in the ass to get everything I once had.

I DO have all of the CD's I would need to reinstall everything, I'm just not sure as to how to do the wipe. I've never had to do it before, and I'm stupid with this kind of stuff.
 

My Computer

System One

Have you checked Event Viewer? You don't what this to happen again.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
revkok said:
I'm looking at a wipe at the moment. Nothing on here is essential, but it would be a pain in the ass to get everything I once had.

I DO have all of the CD's I would need to reinstall everything, I'm just not sure as to how to do the wipe. I've never had to do it before, and I'm stupid with this kind of stuff.
Click to expand...

I feel your pain. wipes are a PITA, and by the time you get it set back up you probably need another one. I was doing them frequently until I started making Acronis images of the OS. If it crokes and dies I can be back running in under an hour.

If you do end up having to wipe it let us know if you need any help.

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
I'm checking out the event viewer thing that Frostmourne said to, but could anyone explain the wiping process for me just in case? If I can't figure it out, I wanna be able to get my computer up and running as soon as possible, and if I need to wipe, I'll live with just getting everything I'll need back.
 

My Computer

System One

You put the disc in reboot, then delete all your partitions, make new ones and install the OS. I;d go with 7.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
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