Windows Explorer randomly shuts down from right clicks

C

ComicCajun

New Member
Basically, while I'm using my computer, when I right click on something (desktop, icons, etc.) windows explorer crashes and restarts. However, it's not like it happens all the time, but it's more like a ticking time bomb. One moment it will work, and the next, it just crashes on me.

I used ShellExView already and tried disabling certain items on the list, but since I'm not entirely sure if it's working because it can suddenly work but then a few minutes later it starts to restart again.

Any ideas?
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    2.67Ghz
    Motherboard
    i7 920
    Memory
    6Gbs
    Graphics card(s)
    ATI HD3400 Series
Also... if you have WinAce, try uninstalling that.

Finally - go into c:\windows\minidump, zip the dump file (*.dmp) and upload it to us using the attachment icon (shaped like a paperclip)
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
I have used ShellexView, but like I said in my first post, I'm not sure if it remedies the problem because the right click->windows explorer restart only happens once in a while. If it happened all the time, then I think I could find what is causing the problem but when I use ShellExView and it stops restarting, I think it's fixed but then it comes back. So I don't think it's that.

Also heres my minidump (although I JUST bluescreened no more than 2 minutes ago so it might actually reveal something else)
 

Attachments

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    2.67Ghz
    Motherboard
    i7 920
    Memory
    6Gbs
    Graphics card(s)
    ATI HD3400 Series
*** Memory manager detected 2 instance(s) of page corruption, target is likely to have memory corruption.
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 0000000080000004, Exception code that caused the bugcheck
Arg2: fffff960000a1ad4, Address of the exception record for the exception that caused the bugcheck
Arg3: fffffa600a820b90, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------

EXCEPTION_CODE: (HRESULT) 0x80000004 (2147483652) - No such interface supported
FAULTING_IP:
win32k!GreSaveDC+2bc
fffff960`000a1ad4 83470cff add dword ptr [rdi+0Ch],0FFFFFFFFh
CONTEXT: fffffa600a820b90 -- (.cxr 0xfffffa600a820b90)
rax=fffff900c0000e20 rbx=fffffa80099cab30 rcx=fffffa80070ee060
rdx=0000000000001340 rsi=0000000000000001 rdi=fffff900c211c010
rip=fffff960000a1ad4 rsp=fffffa600a8213f0 rbp=0000000000000001
r8=0000000000000000 r9=0000000000000001 r10=fffff900c0002330
r11=fffff900c0616010 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00000202
win32k!GreSaveDC+0x2bc:
fffff960`000a1ad4 83470cff add dword ptr [rdi+0Ch],0FFFFFFFFh ds:002b:fffff900`c211c01c=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: explorer.exe
CURRENT_IRQL: 0
BAD_PAGES_DETECTED: 2
LAST_CONTROL_TRANSFER: from fffff80002078ef3 to fffff960000a1ad4
STACK_TEXT:
fffffa60`0a8213f0 fffff800`02078ef3 : fffffa80`070ee060 00000000`00000001 fffff900`00000001 fffff900`c0095010 : win32k!GreSaveDC+0x2bc
fffffa60`0a8214b0 000007fe`fea556ca : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`058ce258 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fea556ca

SYMBOL_NAME: PAGE_NOT_ZERO
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .cxr 0xfffffa600a820b90 ; kb
BUCKET_ID: PAGE_NOT_ZERO
Followup: MachineOwner
---------
*** Memory manager detected 2 instance(s) of page corruption, target is likely to have memory corruption.

Your memory might be corrupted. Replace the modules. 0x3B references a possible memory problem. Have you changed your page file settings?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
From the dump it MIGHT be win32k.sys is corrupt.

Go to
C:\WINDOWS\System32 and rename the Win32k.sys file to Win32k.old and then
close the window.

Now go back to the system32 folder and you will have a new and non-corrupt Win32k.sys file.

The behavior also may be caused by that the virtual memory being corrupted. Disable and then enable Virtual Memoryhttp://www.pcreview.co.uk/forums/thread-94921.php# to see whether it solved the problem.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
lemur said:
From the dump it MIGHT be win32k.sys is corrupt.

Go to
C:\WINDOWS\System32 and rename the Win32k.sys file to Win32k.old and then
close the window.

Now go back to the system32 folder and you will have a new and non-corrupt Win32k.sys file.

The behavior also may be caused by that the virtual memory being corrupted. Disable and then enable Virtual Memory to see whether it solved the problem.
Click to expand...

That's an old XP solution. Doubtful it will work. I think the memory is off. Look at the dump above.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
I just ran the memory diagnostic tool, and it said that I have no errors. Plan B?
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    2.67Ghz
    Motherboard
    i7 920
    Memory
    6Gbs
    Graphics card(s)
    ATI HD3400 Series
Can you try new RAM? Just a single 2GB stick.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
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