Unable to upgrade/install programs

A

Abbawolf

New Member
I can honestly say I have some knowledge when it comes to computers and usually I solve it when something is wrong, but I can't figure this one out. I don't know what to do or what's wrong basically. A few days ago I was supposed to be updating a few of the programs I have, the first being Windows Live Messenger. It wasn't working so I thought they wanted us to go to the new one. I go to do that and it was installing until I got this: "Could not access network location %APPDATA%\.

Please close all other programs, and then try again. It looks like another program is preventing the installer from working. hr:0x80070643"


So I go to un-install the old one (which I don't it even did) and I tried again, and again the same thing. I've also tried un-installing it from Smarty Un-installer 2009, did it and tried to install it again, and that didn't even work. I haven't tried again since.

That same day I tried updating iTunes. That failed. Safari didn't update neither did iTunes, but the iPhone Configuration Utility thing did (I just noticed). I tried going the website and downloading from there, I thought it was going to install, but it didn't give a message saying it could not access %APPDATA%\. This one didn't un-install, because iTunes is still accessable on the other accounts.

I'm completing a scan now for any viruses (I don't think any will show up), I also tried installing Malwarebytes to do a scan for that (said the same thing: couldn't access %APPDATA%\).

Help?
 

My Computer

System One

  • Manufacturer/Model
    Dell/Inspiron 530S
    Memory
    1.00 GB
theog

that link is for WLmessenger

Abbawolf: can you go into device manager by typing that in searc. go to the windows log, application tab and look for errors (red"X" in left column). see which error is most comman and tell us the event id and source of it

thanks

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Are you running any AntiVirus/AntiSpyware programs in the background? This may be causing install/update issues.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion DV7-1129wm Entertainment PC
    CPU
    AMD Turion X2 RM-72 Dual Core @ 2.1GHz
    Memory
    2 x 2 GB Hyundai DDR2 400 MHZ
    Graphics card(s)
    ATI Mobility Radeon HD 3200 @ 256 MB
    Sound Card
    IDT High Definition Audio/SRS Premium Sound/Altec Lansing
    Monitor(s) Displays
    17" Laptop Screen
    Screen Resolution
    1440 x 900 laptop, external 17 in LCD 1024 x 768
    Hard Drives
    WD Scorpio Blue 320 GB SATA 5400 RPM Toshiba 68 GB SATA 5400 RPM Second Drive (backup)
    PSU
    8 Cell Lithium Ion Battery
    Case
    Laptop with "light up" HP Logo on outside
    Cooling
    Insane air coming out of Targus dual fan cooler
    Mouse
    Microsoft Wireless Mobile Mouse 3000 / Touchpad
    Keyboard
    Full Keyboard with numpad
    Internet Speed
    Comcast Cable 20 MBps
    Other Info
    Used Primarily for CAD design using SolidWorks 2010. Also I love to watch HD movies using the HDMI output(Netflix). Linked to my Xbox 360 for Windows Media Center 3 USB ports + USB/eSata HP Remote for Windows Media Center and Quickplay Internal Dual Layer DVD+/-RW External HP Lightscribe Dual Layer DVD+/-RW HP Webcam and Microphone
Uninstall program. Then check C:\Users\***\Appdata\ to see if your folder still exists here. Zap it. Then try new installation.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
lemur: I did that. Same error message.

Blackhawk7188: I paused the providers (I have Avast), should I turn it off completely? I'm not sure that's the problem though. Before I had no problem installing or updating iTunes/Messenger.

zigzag3143: I'm not sure what you mean.


EDIT: Could the router be the problem?

Looking around I also saw this: You receive an "Error 1606" error message when you try to install or remove a Microsoft program The 1606 error message didn't come up with any of things I've tried to install. I'm nervous about messing around with the registry, but would this help?

I also saw something about a system recovery, but this makes me nervous also.

EDIT again: Nevermind, that link applies to other programs. I did see that a few weren't the same as listed though I think they're supposed to be like that.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell/Inspiron 530S
    Memory
    1.00 GB
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