Explorer Crashes Constantly...

Hello,

Recently, it seems, a lot of vista machines are experiencing explorer crashes. Mostly mine are from ntdll.dll but they are all split. It also mostly crashes when I move files, open control panel, or right click, the latter being the most significant. I have disabled every programs' context menu to see if it was that and nothing. It still crashed. ShellExView doesn't seem to do any good either. I've been using autoruns from SysInternals. I'm going to upload all the crash information.

Other than that there isnt much else to explain. Usually I'll be working along then boom, explorer is restarting... It even did it to me just from adding a quick launch icon. I have no idea what the cause is...

Well here are the crash events in order of occurrence, top being most recent:

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0000005
Exception Offset: 0000000000048d50
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: e296
Additional Information 2: 655552882a6c700a8bf1e33e8fb06852
Additional Information 3: db7d
Additional Information 4: cfdde8ec0530266a7ce7eb9114775c17

Extra information about the problem
Bucket ID: 5194352

=====================================================================================

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0150014
Exception Offset: 000000000008639d
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: e6be
Additional Information 2: 67f1b658acdbd9306bff030957c77dcd
Additional Information 3: 83bf
Additional Information 4: fa77acee6f3cf17fb3cd42fbc2c27891

Extra information about the problem
Bucket ID: 5309389

=====================================================================================

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.6002.18005
Fault Module Timestamp: 49e04189
Exception Code: c0000005
Exception Offset: 0000000000001223
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 8bf5
Additional Information 2: 93e6afb5a95878789a3998c657603319
Additional Information 3: f019
Additional Information 4: 62ccc073b49f0f5048c004bc0fc4aad1

Extra information about the problem
Bucket ID: 5598019
=====================================================================================
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: StackHash_9ed6
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0000374
Exception Offset: 00000000000aef37
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9ed6
Additional Information 2: 746b78e9755d5a729854950926f996df
Additional Information 3: 2ff9
Additional Information 4: f3318b1068a24f2f1572fec1ebe27004

Extra information about the problem
Bucket ID: 5601389
=====================================================================================
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0150010
Exception Offset: 00000000000863bd
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: a108
Additional Information 2: e435a0285851e1df08a79700c4190725
Additional Information 3: 8f48
Additional Information 4: d842b32bf651c05b0fa88e6f551a06f6

Extra information about the problem
Bucket ID: 5335376
=====================================================================================
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: StackHash_9909
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0000374
Exception Offset: 00000000000aef37
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 9909
Additional Information 2: 8f12c0c01f6eb2196c75e3e9bcea48da
Additional Information 3: 2bdc
Additional Information 4: fd272e1cb0ae8884239dbd60935ecd6e

Extra information about the problem
Bucket ID: 5511709
=====================================================================================
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: msvcrt.dll
Fault Module Version: 7.0.6002.18005
Fault Module Timestamp: 49e04189
Exception Code: c0000005
Exception Offset: 00000000000011c8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 8bf5
Additional Information 2: 93e6afb5a95878789a3998c657603319
Additional Information 3: 182d
Additional Information 4: 17e5e3f885ada52c7592ee5ec55d9220

Extra information about the problem
Bucket ID: 5452677
=====================================================================================
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: StackHash_07b0
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0000374
Exception Offset: 00000000000aef37
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 07b0
Additional Information 2: de96cb5aead773855fb3b8a13abc5680
Additional Information 3: e9b2
Additional Information 4: 642a2d05031f30b69948e268216fc97b

Extra information about the problem
Bucket ID: 5840166
=====================================================================================
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0150010
Exception Offset: 00000000000863bd
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: a108
Additional Information 2: e435a0285851e1df08a79700c4190725
Additional Information 3: 8f48
Additional Information 4: d842b32bf651c05b0fa88e6f551a06f6

Extra information about the problem
Bucket ID: 5335376
=====================================================================================
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: StackHash_e6ed
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0000374
Exception Offset: 00000000000aef37
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: e6ed
Additional Information 2: ab5784dc189b611e7c57aa4187a7e152
Additional Information 3: cf22
Additional Information 4: 9e5c5730b79e3ae361577c5e16a4809e

Extra information about the problem
Bucket ID: 5910124
====================================================================================
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e02a1e
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: c0000005
Exception Offset: 0000000000048d50
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 3a75
Additional Information 2: 6fc59467438650bc5c30f3a06e241359
Additional Information 3: 0044
Additional Information 4: d121ad199235bfc4ee19a927e338f58b

Extra information about the problem
Bucket ID: 5194352
=====================================================================================

Also, I remember reading somewhere that Firefox was the culprit. Specifically the 3.5.x versions. From what I've its a big topic on the mozilla forums but I didn't check into it.

[EDIT]: Just searched the mozilla forums for anything with explorer.exe and I didnt get anything. This is weird. I only have 17 programs on this computer, I'll list any non-ms applications.
Adobe Flash Plugin
Ashampoo Burning Studio 6 FREE
AVG FREE 8.5
CCleaner
Debugging Tools for Windows (x86)
IDT Audio
Java 6 Update 16
Firefox 3.5.3
OpenOffice.org 3.1
Realtek Ethernet Driver
Revo Uninstaller 1.83
SpybotSD

Crucial,
It's gonna be hard offering advice, b/c you've probably thought of everything I'm going to suggest.

Did you look at the Device Manager for question marks or exclamation marks?
Will it crash if you are in safe mode?
I have trouble believing it's FF. Do you have any unusual add-ons?
Are you using Windows Live? If so, uninstall the family safety program.
Realtek driver update? http://www.realtek.com.tw/DOWNLOADS/

CH

Since this is an app crash can you go into event viewer (type event viewer in search) and go to the windows log, application tab. could you tell me what the event id and source are for the explorer crash?

thanks

Ken

Neither device manager or event viewer are working right now, so I'm going to re-boot then see what happens..

Also, I keep getting the noise that a external device is being plugged in. That little duh doom. But there isn't anything even being plugged in...

[EDIT] Reboot allowed me to access the event viewer and device manager, device manager didnt show anything out of date...

@lemur No Windows Live, FF addons are: avg safe search 8.5, better privacy, location bar, mailcatch temp emails, .net framework assistant, persona's and web of trust.

@zigzag

The source is: Application Error, the Event ID is 1000

Also I keep getting WMI errors and PnP errors in the event log, like constantly they are there.

WMI Error: Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

PnP Error: Fault bucket 194465893, type 5
Event Name: PnPDeviceProblemCode
Response: None
Cab Id: 0

Problem signature:
P1: x64
P2: ROOT\CIRClass
P3: {4d36e97d-e325-11ce-bfc1-08002be10318}
P4: 0000001F
P5: circlass.sys
P6: 6.0.6001.18000
P7: 01-21-2008
P8:
P9:
P10:

Attached files:

These files may be available here:


Here is a screenshot from the health check, sometimes that will say 1, sometimes 0.

Another [EDIT] I went onto HP's site to look for new drivers. And every time I see the Intel Display Adapter Driver with version number: 7.15.10.1554 D but when I try to install it the computer says it an old driver? My current driver version is: 7.15.10.1554

I may have a lead. The laptop I have has a removable CD/DVD drive for weight savings, well yesterday I was going to create system restore disks but it kept popping up saying I didn't have a CD/DVD drive capable of burning the disks. Now, mind you, this is with a brand new never used DVD with 4.7gb of space. I know the drive works because all of my Linux 'Live CD' work flawlessly, so it is burning the info properly. So I'm going to see if I can find the drivers for it or just remove it completely to see if it solves my problems...

CH

Event ID 1000 source ??? I think I might have the answer if the source is 100. check event viewer

Ken

I have this from event log:

Source: Application Error
Event ID: 1000
Event Level: Error
Task Category: 100

Is the task category of 100 good enough lol

Drivers:
Select software and drivers HP Pavilion dv6-1030us Entertainment Notebook PC - HP Customer Care (United States - English)

^^^ wrong lappy lol

I'm using a dv4

CrucialHoax said:

I have this from event log:

Source: Application Error
Event ID: 1000
Event Level: Error
Task Category: 100

Is the task category of 100 good enough lol

Click to expand...

Good enough I think I have this one. Its caused by DEP data execution prevention. Its located in control panel>system control panel>advanced system settings>performance settings>DEP it should be on for ALL programs.

let me know if that fixes it

Ken

umm... oops!

lemur said:

umm... oops!

Click to expand...

No worries, there isn't anything on there site anyways lol.

zigzag3143 said:

CrucialHoax said:

I have this from event log:

Source: Application Error
Event ID: 1000
Event Level: Error
Task Category: 100

Is the task category of 100 good enough lol

Click to expand...

Good enough I think I have this one. Its caused by DEP data execution prevention. Its located in control panel>system control panel>advanced system settings>performance settings>DEP it should be on for ALL programs.

let me know if that fixes it

Ken

Click to expand...

I just applied the setting, I'll see if it helps, if it doesnt, my dvd drive is next to go, I searched my drive number and a lot of HP machines have problems with applications recognizing that it is active. So until they fix it, that might continue to be a problem

It just crashed... Twice actually. The first time I had to do it manually because it stopped everything but the mouse. Next time was like 3 seconds ago and all I did was right click the desktop. Only processes running right now are: firefox and windbg, taskbar apps are: AVG, touchpad, and sound

Then of course, right after explorer crashes the first time, everything goes haywire. I;m attaching a screen shot of the error I get trying to open Event Viewer after explorer crashed.

Idk if this means anything, but I ran driverquery in cmd to see what drivers I had as far as wireless drivers, and it's showing a intel wifi link pro wireless driver, I'm using broadcom right now. Are the two conflicting? Could it be the CD/DVD drive? Also, I always have internet radio running, and sometimes it will stop, and at the bottom of the firefox screen it will say 'Done' instead of 'Transferring Data...'

CH
Ok so the explorer is still at it. anything in evtvwr, or dump? have you done an sfc? Do you have a backup to restore from and a vista dvd?

Check DEP to make sure. If necessary we can exempt it

ken

I check device manager and there is nothing in there with a yellow triangle. I attached two more pictures. Idk if the page file could be culprit, shouldn't be..

I'm running sfc now, Ill upload the text file when I'm done.

Event Viewer Info:
Faulting application explorer.exe, version 6.0.6002.18005, time stamp 0x49e02a1e, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e0421d, exception code 0xc0000374, fault offset 0x00000000000aef37, process id 0xda0, application start time 0x01ca3d7ae4d1c690.

Faulting application explorer.exe, version 6.0.6002.18005, time stamp 0x49e02a1e, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e0421d, exception code 0xc0150010, fault offset 0x00000000000863bd, process id 0x51c, application start time 0x01ca3d7a148a5150.

Event Viewer Failure(picture posted above)
Faulting application mmc.exe, version 6.0.6002.18005, time stamp 0x49e02760, faulting module msvcrt.dll, version 7.0.6002.18005, time stamp 0x49e04189, exception code 0x40000015, fault offset 0x0000000000029ec6, process id 0xc50, application start time 0x01ca3d7b329b6930.

I attached the sfc results. They are the same as always. Just sidebar settings.ini files are bad. Been that way for a long time, supposedly its nothing to worry about, its a problem with sfc.

Crucial, if you go to Problems Reports and Solutions can you pinpoint the exact date and time this problem started? If yes, then could you go to Programs and Features and see if there was anything installed just prior to that? It's a long shot, but what the heck.

I erase the problem history a lot so that isn't possible. Even so I barely have anything installed on this machine lol.

CH

does that rig run hot?