FG
Hi and welcome to vistaX
can you go into device manager (type mevice manager in search) and go to the windows logs>application tab. there will be errors (red 'x' in left column) find the ones relating to thr failed install.
Using the built in snipping tool (snip in search) take a screenshot of the error and upload it to us
to upload look for the paperclip icon in the reply and click it.
thanks in advance
ken