BSOD Vista64 Stop Code 0x0000007E

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oursdur

New Member
Hi Everyone

I bought a Dell Latitude E6500 with Vista Business 64bit and for a couple of weeks everything went fine but for the past couple of days I started having blue screens first on starting then on shutdown.

I went to Dell website and found there something interesting about Microsoft Debugging tool however whenever I try to install this program I get a blue screen as well !!!

I attach a zip version of a minidump, hoping this can help.

Can someone assist?

Thanks a lot

(sent from a session in safe mode)
 

Attachments

My Computer

System One

  • Manufacturer/Model
    Dell Latitude E6500
    CPU
    Intel Core Duo CPU T9800 @2.93GHZ
    Memory
    8 Gb
    Graphics card(s)
    Nvidia Quadro NVS 160M
    Monitor(s) Displays
    Dell E207WFP
    Screen Resolution
    1680 x 1050
    Hard Drives
    250 gb
    Internet Speed
    Slow !
We're swamped with these things!!!!

Please uninstall the Windows Update KB973879 update and test to see if it continues. Please let us know if this fixes it.
 

My Computer

System One

Hi again

While trying to remove the update indicated, I got another blue screen :(

Stop code seems to be still the same.

What would be the next step?

Thanks again
 

My Computer

System One

  • Manufacturer/Model
    Dell Latitude E6500
    CPU
    Intel Core Duo CPU T9800 @2.93GHZ
    Memory
    8 Gb
    Graphics card(s)
    Nvidia Quadro NVS 160M
    Monitor(s) Displays
    Dell E207WFP
    Screen Resolution
    1680 x 1050
    Hard Drives
    250 gb
    Internet Speed
    Slow !
Hi usasma

I have now managed to remove the windows update in safe mode and system seems to be more stable. At least I managed to install the debugger tool wihout going to blue screen. So I believe we can consider this case as solved for the time being.

One last question : would you recommend de-activating the automatic updates?

Thanks for your help
 

My Computer

System One

  • Manufacturer/Model
    Dell Latitude E6500
    CPU
    Intel Core Duo CPU T9800 @2.93GHZ
    Memory
    8 Gb
    Graphics card(s)
    Nvidia Quadro NVS 160M
    Monitor(s) Displays
    Dell E207WFP
    Screen Resolution
    1680 x 1050
    Hard Drives
    250 gb
    Internet Speed
    Slow !
No need to do that. Microsoft has pulled that update from Windows Update because of all the problems that it's caused.
 

My Computer

System One

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