Comp not recognizing my graphics card, and a couple other things

W

willmck12

New Member
Well, I just re-installed my os today because of some major startup glitches (and I couldn't run the world of warcraft launcher, or task manager, or any other game launcher) and I had to call Dell tech support because I wasn't sure exactly what was causing the problem.

My computer starts up fine now but it doesn't look the same. It looks like my dad's (32-bit). Like it doesn't have the somewhat clear windows, and the control panel options to change it are different. And it's not as sharp as it used to be. I notice a very small blur around everything.

Also, when I tried to change my screen saver it says "The screen saver cannot run because it requires a newer video card or one that's compatible with Direct3D". I had no problems with this before today when they re-installed my os and the drivers and stuff.

I'm thinking the screen saver is a driver problem (but I'm not completely sure), which is easy to fix, but I have no clue why nothing looks like 64-bit any more, even though my computer reads it as 64-bit when I go to my specs.

Is it because I still have service pack 1?

And if so, how do I get service pack 2? Because it's not coming up with any windows update stuff.

Thanks
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis
willmck12 said:
Well, I just re-installed my os today because of some major startup glitches (and I couldn't run the world of warcraft launcher, or task manager, or any other game launcher) and I had to call Dell tech support because I wasn't sure exactly what was causing the problem.

My computer starts up fine now but it doesn't look the same. It looks like my dad's (32-bit). Like it doesn't have the somewhat clear windows, and the control panel options to change it are different. And it's not as sharp as it used to be. I notice a very small blur around everything.

Also, when I tried to change my screen saver it says "The screen saver cannot run because it requires a newer video card or one that's compatible with Direct3D". I had no problems with this before today when they re-installed my os and the drivers and stuff.

I'm thinking the screen saver is a driver problem (but I'm not completely sure), which is easy to fix, but I have no clue why nothing looks like 64-bit any more, even though my computer reads it as 64-bit when I go to my specs.

Is it because I still have service pack 1?

And if so, how do I get service pack 2? Because it's not coming up with any windows update stuff.

Thanks
Click to expand...

You have to install all the updates first to get the SP2 pack in Windows Update.
Check the Card adapter properties, and tell me what it says-

Microsoft driver (generic)
ATi/NVidia
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
What do you mean by check the card adapter properties?

Sorry I'm not really good with computer software.

I just know I have an ATI HD 3650

And I checked the driver folder. It's driver R202507. I googled it and it came up with ATI HD 3450. So I checked my driver disk and that's what was on it. So I went to the dell site to download the one for the 3650 but when I click download it keeps asking me to download the manager.
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis
willmck12 said:
What do you mean by check the card adapter properties?

Sorry I'm not really good with computer software.

I just know I have an ATI HD 3650

And I checked the driver folder. It's driver R202507. I googled it and it came up with ATI HD 3450. So I checked my driver disk and that's what was on it. So I went to the dell site to download the one for the 3650 but when I click download it keeps asking me to download the manager.
Click to expand...

Right click desktop, click "personalize", click "display settings", click "advanced settings" Check your "adapter string", and tell me what it says.

do you have the HD 3650,or the HD 3450?
 

Attachments

  • adapter.JPG
    adapter.JPG
    35.1 KB · Views: 44

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
Whe i went to display settings the window looks nothing like that :(

I'll see if i can get a screenshot up. I don't think I have paint so I'll have to go fownload irfanview or something real quick.

my display settings window.jpg
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis
willmck12 said:
Whe i went to display settings the window looks nothing like that :(

I'll see if i can get a screenshot up. I don't think I have paint so I'll have to go fownload irfanview or something real quick.
Click to expand...


Try snipping tool
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
I have paint it just took me a couple minutes to figure out how to upload it :p

I put it on my last post or you can use this link.

View attachment 15121
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
Ah, there we are. I accidentally skipped that part :o.

I have the HD 3650

And my adapter string says "<unavailable>".

properties.jpg
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis
ok goto control panel, then system then go to hardware then click on device manager!


then once there click display adapter. once there, u should be able to click on ur video card, and then go to properties, then click update driver and be sure to put ur disk in with ur video card driver's on it, before u tell it to upgrade driver's.


Worst case, u might have to uninstall ur display adapter then search for new hardware and be sure to have ur driver disk in, so it gets the right driver's for ur video card.
 

My Computer

System One

  • Manufacturer/Model
    Me
    CPU
    i7 920
    Motherboard
    Asus P6T
    Memory
    12 gigs corsair (TR3X6G1333C9 x 2)
    Graphics card(s)
    Dual 285 GTX's
    Sound Card
    Sennihesir 350 headset.
    Monitor(s) Displays
    Dual 24" dell
    Screen Resolution
    1920x1200
    Hard Drives
    WD VelociRaptor 300GB Seagate baracuda 7200.12 1TB
    PSU
    Thermaltake 1200W ToughPower
    Case
    Antec P193
    Cooling
    Air(ATM)
    Mouse
    G9
    Keyboard
    Orginal G15
    Internet Speed
    Cable
I went to that and where my graphics card should be it says "Standard VGA Graphics Adapter". Is that what it's supposed to say?
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis
willmck12 said:
I went to that and where my graphics card should be it says "Standard VGA Graphics Adapter". Is that what it's supposed to say?
Click to expand...


If it doesnt say ATI like mine, then that means your driver isnt installed. post an image let me see
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
I got Jing so i can post little sections instead of my whole screen but everything being tiny :p

device_manager.png
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis

Attachments

  • adapter.JPG
    adapter.JPG
    26.2 KB · Views: 48

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
I think this is the right one.

adapter.png
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis
willmck12 said:
Ohh sorry.

Here it is i think :p

View attachment 15125
Click to expand...
Yep, and that is your problem.
Your Graphics card/adapter is not recognized, and no ATI driver is installed.

Make sure you install the right graphics card software/driver for your card.
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
Alright thank you :)
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis
willmck12 said:
Alright thank you :)
Click to expand...


install the 64-bit ati catalyst. Notebook or desktop?

do not install driver through device manger, install the catalyst software package by running the catalyst exe
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
It's a notebook.

Ya I was looking into that because I remember I had the catalyst control center before I had to restore my computer and it worked great and I could adjust the graphics settings with it and everything so I loved it.

I'm just not sure how to set it all up because my uncle got everything set up on my computer after I bought it because he's a networker and knows a lot about that kind of stuff.

Is there any file or anything I need to save it to in particular?
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio 17
    Memory
    4GB DDR2
    Graphics card(s)
    ATI HD 3650
    Screen Resolution
    1440 X 900
    Hard Drives
    250GB SATA, 7200 RPM
    Mouse
    Razer Lachesis
willmck12 said:
It's a notebook.

Ya I was looking into that because I remember I had the catalyst control center before I had to restore my computer and it worked great and I could adjust the graphics settings with it and everything so I loved it.

I'm just not sure how to set it all up because my uncle got everything set up on my computer after I bought it because he's a networker and knows a lot about that kind of stuff.

Is there any file or anything I need to save it to in particular?
Click to expand...

Try this:
ATI Mobility Radeon Driver Catalyst Mobility 8.491 Windows Vista x64
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
You must log in or register to reply here.
Back
Top