System_Service_Exception Memory_Management

saintirish · Aug 15, 2009

Hello, I seem to be having several random BSODs on my PC.
I'm running Vista Ultimate x64 on an Intel Quad core q6600 @ 2.4GHz
6GB RAM (Dell XPS 420)

About a month ago I just started getting these random BSODs. I hadn't made any major changes when I started getting the problem. I've opened up the PC and reseated everything. The BSOD errors I've received range from

System_service_exception
Memory_Management
irql.not.less . . .

I will attach some of the minidump files I have. I'm hoping someone might have an idea how to fix this. I've looked at some other similar problems people have had, but nobody's issues seem quite like mine.

saintirish · Aug 16, 2009

Does anyone have any ideas?

usasma · Aug 16, 2009

While you're waiting, here's some stuff to try: BSOD troubleshooting preliminaries - Vox

I'm running the dump files now (only the last 14) - that'll take a while so I'll be back when they're done.

usasma · Aug 16, 2009

I suspect your Norton protection is causing this problem.

Please:
- Download a free antivirus to use while testing. I recommend the free Avast for x64 systems: Download FREE antivirus software - avast! Home Edition
- Uninstall your Norton product using the free Norton Removal Tool: Download and run the Norton Removal Tool
- Immediately install the free antivirus and immediately updated it.
- Test to see if the BSOD's stop.

More info to follow - I've gotta take a break!

usasma · Aug 16, 2009

Older drivers (please update) Google for the driver name to figure out which device/program it belongs to. If you have difficulty identifying it, post back for assistance (Sorry for not looking them up, but I'm running out of online time tonight):

Code:

iaStor.sys   Sun Sep 30 01:36:30 2007
iastorv.sys  Fri Sep 28 14:32:10 2007
HdAudio.sys  Wed Nov 01 21:48:10 2006
btwavdt.sys  Fri Feb 02 13:53:57 2007
btwaudio.sys Fri Feb 02 13:55:22 2007
VSTBS26.SYS  Tue Jun 20 14:32:33 2006
e1e6032e.sys Mon Oct 29 17:45:14 2007
VSTDPV6.SYS  Tue Jun 20 14:34:46 2006
VSTCNXT6.SYS Tue Jun 20 14:31:26 2006
lmimirr.sys  Tue Apr 10 18:32:45 2007
ISODrv64.sys Fri Nov 02 23:21:18 2007
btwrchid.sys Fri Feb 02 13:55:48 2007
radpms.sys   Tue Apr 10 21:21:23 2007
SSPORT.sys   Thu Aug 11 19:07:32 2005

Summary of the dump files:

Code:

Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Wed Jul 22 09:07:55.258 2009 (GMT-4)
System Uptime: 2 days 9:18:15.747
BugCheck 1A, {8884, fffffa80004fcb90, fffffa80004fcc50, 2}
Probably caused by : memory_corruption ( nt!MiRelinkStandbyPage+a2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Wed Jul 22 14:43:31.930 2009 (GMT-4)
System Uptime: 0 days 5:32:13.823
BugCheck 1A, {8884, fffffa800071d690, fffffa8000713ac0, 2}
Probably caused by : memory_corruption ( nt!MiRelinkStandbyPage+a2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Wed Jul 22 15:37:57.636 2009 (GMT-4)
System Uptime: 0 days 0:51:27.687
BugCheck 1A, {8884, fffffa80004748a0, fffffa800049c4d0, 1}
Probably caused by : memory_corruption ( nt!MiRelinkStandbyPage+a2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Wed Jul 22 16:12:21.218 2009 (GMT-4)
System Uptime: 0 days 0:31:25.267
BugCheck A, {28, 2, 0, fffff800022f44ac}
Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Thu Jul 23 01:24:27.087 2009 (GMT-4)
System Uptime: 0 days 9:09:00.731
BugCheck A, {fffffa95ef391020, 2, 0, fffff8000229fce3}
Probably caused by : memory_corruption ( nt!MiDeleteSegmentPages+243 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Thu Jul 23 06:09:26.796 2009 (GMT-4)
System Uptime: 0 days 4:42:01.629
BugCheck 1A, {8884, fffffa80004748a0, fffffa80004784d0, 1}
Probably caused by : memory_corruption ( nt!MiRelinkStandbyPage+a2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Thu Jul 23 23:34:41.315 2009 (GMT-4)
System Uptime: 0 days 17:22:12.177
BugCheck 24, {1904aa, fffffa6007f0fea8, fffffa6007f0f880, fffffa6001433d97}
Probably caused by : Ntfs.sys ( Ntfs!NtfsAttachRepairInfoPriv+b7 )
PROCESS_NAME:  svchost.exe
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Mon Jul 27 18:47:01.917 2009 (GMT-4)
System Uptime: 3 days 18:54:49.364
BugCheck A, {fffffa7f3ffffff8, 2, 1, fffff800022810c2}
Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+112 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Tue Jul 28 20:51:12.435 2009 (GMT-4)
System Uptime: 1 days 2:00:44.429
BugCheck 4E, {2, 1af15, 1bbfff, 1}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+9044 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Rtvscan.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Wed Jul 29 15:56:49.360 2009 (GMT-4)
System Uptime: 0 days 16:33:26.832
BugCheck 1A, {8884, fffffa8000309420, fffffa80003117c0, 103}
Probably caused by : memory_corruption ( nt!MiRelinkStandbyPage+a2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Wed Jul 29 22:44:09.713 2009 (GMT-4)
System Uptime: 0 days 0:02:36.796
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
BugCheck 1000007E, {ffffffffc0000005, fffffa60087bf700, fffffa6001dde648, fffffa6001dde020}
Probably caused by : SRTSPL64.SYS ( SRTSPL64+53700 )
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
PROCESS_NAME:  System
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Mon Aug  3 23:59:14.770 2009 (GMT-4)
System Uptime: 4 days 4:23:21.858
BugCheck 1A, {8884, fffffa800008c7f0, fffffa800008c8b0, 2}
Probably caused by : Unknown_Image ( PAGE_NOT_ZERO )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Fri Aug  7 01:01:02.007 2009 (GMT-4)
System Uptime: 3 days 0:50:37.069
BugCheck 1A, {8884, fffffa80004fcb90, fffffa8001b153c0, 2}
Probably caused by : memory_corruption ( nt!MiRelinkStandbyPage+a2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 6001.18226.amd64fre.vistasp1_gdr.090302-1506
Debug session time: Sat Aug 15 11:29:06.667 2009 (GMT-4)
System Uptime: 8 days 4:27:49.941
BugCheck 3B, {c0000005, fffff8000237f369, fffff800035663b0, 0}
*** WARNING: Unable to verify timestamp for LVUSBS64.sys
*** ERROR: Module load completed but symbols could not be loaded for LVUSBS64.sys
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iMapTransfer+363 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe

Frostmourne · Aug 17, 2009

You should also run the memory diagnostic and check your hard rive for errors

saintirish · Aug 17, 2009

Ok. Thank you all for your pointers. I will try swapping out the virus scan tomorrow.

I'm confused on the list of items you give me and ask to look up the drivers. Are you saying those are all separate drivers, or is that a set of files all associated with one single driver?

Also, I forgot to mention before that I had already run a memory and hard drive diagnostic and things are good on that front.

usasma · Aug 17, 2009

The files listed are part of several driver "packages".
When you install a driver package, it installs (in general) several drivers.

For example,
iaStor.sys Sun Sep 30 01:36:30 2007
iastorv.sys Fri Sep 28 14:32:10 2007

are both a part of the Intel Storage drivers on your system

The easy way to update these is to go to the Dell support website and enter your service tag number. That'll take you to a page that lists the drivers for your system.

To get more current drivers, you'll have to look in Device Manager to see what storage controller/motherboard chipset you've got. Then use that at the Intel site to look up the most current version.

Here's where the drivers are from:

Code:

iaStor.sys   Sun Sep 30 01:36:30 2007  [B]Intel Storage drivers[/B]
iastorv.sys  Fri Sep 28 14:32:10 2007  [B]Intel Storage drivers[/B]
HdAudio.sys  Wed Nov 01 21:48:10 2006  [B]Windows HD Audio (fm Windows Update)[/B]
btwavdt.sys  Fri Feb 02 13:53:57 2007  [B]Broadcom Bluetooth AVDT Service[/B]
btwaudio.sys Fri Feb 02 13:55:22 2007  [B]Broadcom Bluetooth Audio Device                             [/B]
VSTBS26.SYS  Tue Jun 20 14:32:33 2006  [B]Conexant D850 56K V.90 DFVc Modem[/B]
e1e6032e.sys Mon Oct 29 17:45:14 2007  [B]Intel(R) PRO/1000 Network Adapter[/B]
VSTDPV6.SYS  Tue Jun 20 14:34:46 2006  [B]Conexant D850 56K V.90 DFVc Modem[/B]
VSTCNXT6.SYS Tue Jun 20 14:31:26 2006  [B]Conexant D850 56K V.90 DFVc Modem[/B]
lmimirr.sys  Tue Apr 10 18:32:45 2007  [B]LogMeIn/RemoteAnywhere driver[/B]
ISODrv64.sys Fri Nov 02 23:21:18 2007  [B]UltraISO driver[/B]
btwrchid.sys Fri Feb 02 13:55:48 2007  [B]Broadcom Bluetooth Remote Control HID Minidriver[/B]
radpms.sys   Tue Apr 10 21:21:23 2007  [B]LogMeIn/RemoteAnywhere driver[/B]
SSPORT.sys   Thu Aug 11 19:07:32 2005  [B]Samsung Port Contention Driver[/B]

saintirish · Aug 19, 2009

Thanks for the driver info. I have changed my Virus protection to Avast like you asked. Symantec is outta here. So far so good!

I will try updating drivers here soon too.

Tucats · Jul 13, 2010

I've had a similar problem with my daughters pc. Started getting memory_management errors and others. Windows Vista would shut itself down but pc would stay running. Had to do a hard shutdown and it became worse and worse. Finally decided to replace the power supply to see if that would help. Problem solved and PC running just fine now. If the Power Supply hadn't fixed it, my next step was to swap out the RAM looking for a bad stick. Best of luck with your fix.

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