Help needed - laptop battery will not charge

T

tallon2009

New Member
Hi, I'm new to the forum, sorry if this is posted in the wrong place.

I haven't used my laptop for a while as I'm home for the summer from University and have been using the home computer. I turned my laptop on for the first time in a couple of weeks today and for some reason I can't get it to charge.

The battery light is staying green all the time despite there being 0% battery available. The laptop (on Vista home premium) works fine when plugged in but as soon as I removed the cable or turn the plug off the laptop just goes off.

This hasn't happened before and I'm baffled. Can anyone help? Much appreciated,

Sean.
 

My Computer

System One

Sounds like the battery is dead and needs to be replaced. You say you haven't used it for a while so it's possible that the battery has completely discharged and may not be capable of recharging.

This is just my opinion as I have no knowledge of laptops or their batteries so if you want to wait for one of the experts to help feel free ;)

Nearly forgot welcome to the forum hope you enjoy being here :)
 
Last edited:

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD) 931GB Hitachi HGST HTS721010A9E630 (SATA
    Mouse
    Microsoft Optical Wheel Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
Sean,

Joan has pretty well hit the nail on the head here - it does sound like your battery has died (I have had the same thing happen to me with my camcorder). There is nothing you can do about it, except replace the battery.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Thanks for your help.

I did fear this, going to give the helpline on my guarantee form a ring tomorrow but I think I'll have to replace the battery :(
 

My Computer

System One

You're welcome,
At least you have a guarantee although I don't know if batteries are covered they are what are normally classed as consumables, or something like that, I can't be sure but hopefully you'll be OK and they will replace it for you saving you the cost ;)
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD) 931GB Hitachi HGST HTS721010A9E630 (SATA
    Mouse
    Microsoft Optical Wheel Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
tallon2009 said:
Hi, I'm new to the forum, sorry if this is posted in the wrong place.

I haven't used my laptop for a while as I'm home for the summer from University and have been using the home computer. I turned my laptop on for the first time in a couple of weeks today and for some reason I can't get it to charge.

The battery light is staying green all the time despite there being 0% battery available. The laptop (on Vista home premium) works fine when plugged in but as soon as I removed the cable or turn the plug off the laptop just goes off.

This hasn't happened before and I'm baffled. Can anyone help? Much appreciated,

Sean.
Click to expand...
The OS will not affect battery charging but battery running times. you may do battery calibration or have more laptop battery capacity by replacing li-ion cells.
 

My Computer

System One

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