byrnielives
New Member
I am running Vista Home Premium x64 and am having trouble printing from some applications to a local USB printer.
I installed the already loaded HP printer driver. Can print a test page from the properties menu of the printer, can also print from notepad.exe and IE x64. I can only print after switching the port to USB
When I try to print from Word or any of the Office 2007 products, Adobe Creative Suite - including Acrobat, I get an error message to the effect that there are no printers installed. Or in the case of Firefox, it says "unknown error".
However, the printer window says there are 3 printers installed - including the PDF, the HP USB printer, and MS XPS.
To get the printer to print anything beyond the test page, I had to switch the printers properties port setting from DOT4 to USB001. Then I can print from the above apps, it seemed like progress. Using the DOT4 port, I can't even get a test page.
There are no clues in the Event Viewer.
The printer is a HP Photosmart C5580 - All-in-one. I don't think it's the printer - as I tried a different printer with the exact same results.
I tried to update the drivers, but they are the latest. I did uninstall the drivers and re-installed. I updated Vista to SP2 and that's up-to-date. I have frequently, restarted and shut down after installs/re-installs.
From Photoshop I can scan from the printer(all-in-one), but like I said before I cannot print.
Is this related to a problem printing from x32 programs in Vista x64? I'm at a standstill.
Please help, anyone!
I installed the already loaded HP printer driver. Can print a test page from the properties menu of the printer, can also print from notepad.exe and IE x64. I can only print after switching the port to USB
When I try to print from Word or any of the Office 2007 products, Adobe Creative Suite - including Acrobat, I get an error message to the effect that there are no printers installed. Or in the case of Firefox, it says "unknown error".
However, the printer window says there are 3 printers installed - including the PDF, the HP USB printer, and MS XPS.
To get the printer to print anything beyond the test page, I had to switch the printers properties port setting from DOT4 to USB001. Then I can print from the above apps, it seemed like progress. Using the DOT4 port, I can't even get a test page.
There are no clues in the Event Viewer.
The printer is a HP Photosmart C5580 - All-in-one. I don't think it's the printer - as I tried a different printer with the exact same results.
I tried to update the drivers, but they are the latest. I did uninstall the drivers and re-installed. I updated Vista to SP2 and that's up-to-date. I have frequently, restarted and shut down after installs/re-installs.
From Photoshop I can scan from the printer(all-in-one), but like I said before I cannot print.
Is this related to a problem printing from x32 programs in Vista x64? I'm at a standstill.
Please help, anyone!