Re-install a pre-installed OS

Hello hoogachagga,

Welcome to Vista Forums.

On my dell desktop, press F8 at the dell logo to enter boot options. Click on Repair your computer. Select keyboard layout, next. To access recovery options, log on as local user. Click Dell factory image restore. Might be a Dell factory tools button before the image restore button. Follow the instructions. Warning: this will restore the C drive to the factory state. Any personal files on the C drive will be erased.

This is from my desktops manual (XPS420). Laptops may be different, but you can check your manual or download from Dell for your comp.

Hope this helps.

Gary
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    CPU
    Intel Core2 Quad Q6600
    Memory
    Crucial Ballistix 4x2GB PC2 6400
    Graphics card(s)
    NVIDIA GeForce 8600 GTS 256 MB
    Sound Card
    Creative SB X-Fi
    Monitor(s) Displays
    HP w2207 + HPvs15
    Screen Resolution
    1680x1050 + 1024x768
    Hard Drives
    2-WD5000AAKS-500 GB WD 5000AAV-500 GB external
    Mouse
    MX Revolution
    Keyboard
    Microsoft Comfort Curve
    Other Info
    Wacom Intuos 2 Graphics Tablet Experience Index=5.5
I had a hand me down desktop given to us and it had no recovery disks as well and did not have the factory image of OS partitioned, it is an older Dell. I called Dell and explained my situation, even though it was out of warranty by quit a few years, they switched all the registered documents over to us as the new owner of the PC and sent out the OS DVD, apps DVD, a bonus DVD with some nice gadgets and the web site to down load drivers which I did and burned to DVD. When they arrived the next day because Dell sent it overnight on them, I reinstalled OS with the new recovery disc's. It might be worth a call to them. I spent a little over 30 minutes on the phone with Dell and now the wife is a happy camper. It can't hurt to try. good luck.
 

My Computer

System One

  • Manufacturer/Model
    Self built
    CPU
    AMD Athlon 64x2 6000+ 3.0ghz
    Motherboard
    Asus M4N78 Pro
    Memory
    3Gb PC2-5300 DDR2 @ 667mhz
    Graphics card(s)
    XFX Radeon HD 4770 512mb GDDR5
    Sound Card
    VIA HD Audio
    Monitor(s) Displays
    Dual monitors: HP W1907 LCD 19" and Gateway HD Display 19" LCD
    Screen Resolution
    1440x900
    Hard Drives
    Barracuda 7200.10 SATA 3.0Gb/s 320 x 2-GB Hard Drive
    PSU
    Antec Earthwatts 80 plus 500 watts
    Case
    Ultra E-Torque ATX Mid tower clear side w/2 120mm fans
    Cooling
    Thermaltake MaxOrb cpu cooler w/120 mm blue led
    Mouse
    OEM HP
    Keyboard
    OEM HP
    Internet Speed
    Download 6885 kb/s upload 367 kb/s
    Other Info
    Optical: Super Muliti DVD burner w/lightscribe, Hauppauge WinTV HVR-1800
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