Portable Backup Drive and BSOD!

S

SharDar

New Member
My old Dell 8250 was giving out so I thought I would purchase a portable backup drive to use for my pix and music until I could receive my new Dell XPS 435. I purchased a Clickfree portable backup which I just loved, easy as plugging it in and everything was automatic! The problem started when I tried to plug it into any of the usb ports on my new XPS. Vista64 would recognize it, load the drivers and then the BSOD would pop up with a "System Exception Error", with the following text:
Mini041409-04.dmp
sysdata.xml
Version.txt
I discovered that Clickfree has a download to update for Vista64, so I did that and installed it and still I get the BSOD. My Clickfree WILL work with my neighbor's new Dell with Vista 64. He also had a Clickfree, and when he tried his on my pc, I still got the BSOD. Clickfree tech support will not help me and Dell says that as long as the usb port is working, they can't help me either. What do I need to do to get this Clickfree to work on my pc? All of my pictures, music and docs are on this device!!What is causing this BSOD?
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 435T
    CPU
    Intel Core i7 [email protected]
    Memory
    6 GB
    Graphics card(s)
    512MB ATI Radeon HD 4670
    Sound Card
    Soundblaster X-Fi Extreme
    Monitor(s) Displays
    Dell SX2210 22-inch
    Screen Resolution
    1152x864
    Hard Drives
    750 GB Serial ATA 2, 7200 RPM, DIM,X
    Keyboard
    Logitech S510 Cordless Keyboard/Mouse package
    Internet Speed
    Satellite Internet (Hughes)
Hi SharDar and Welcome to Vista Forums.
When the BSOD occurs, could you please look at the bottom right hand side of the computer and let us know what's the BSOD error code. It should start with 0X...
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Dual Core 3 GHz
    Motherboard
    Intel 945 GCL desktop motherboard
    Memory
    3 GB DDR 2 667 Mhz
    Graphics card(s)
    ATI X1550 256 MB
    Sound Card
    Onboard
    Monitor(s) Displays
    Samsung 19"
    Hard Drives
    80 GB IDE Samsung.
    Mouse
    iBall
    Keyboard
    iBall
    Internet Speed
    2mbps
Hi SharDar,
If I understand you correctly you get the BSOD only when you connect the Clickfree to your new system - Does the system restart as soon as there is a BSOD - if so go to Advance Boot Options by Pressing F8 While the system is rebooting - and select the option 'Disable automatic restart while system crash - and then find the Stop Error code and then google it or you can even run the Windows Debugger and that will tell you what is causing the BSOD ????
Ones we know that is causing the BSOD we can find ways to avoid it !!!

Just some useful suggestions
 

My Computer

System One

SharDar said:
My old Dell 8250 was giving out so I thought I would purchase a portable backup drive to use for my pix and music until I could receive my new Dell XPS 435. I purchased a Clickfree portable backup which I just loved, easy as plugging it in and everything was automatic! The problem started when I tried to plug it into any of the usb ports on my new XPS. Vista64 would recognize it, load the drivers and then the BSOD would pop up with a "System Exception Error", with the following text:
Mini041409-04.dmp
sysdata.xml
Version.txt
I discovered that Clickfree has a download to update for Vista64, so I did that and installed it and still I get the BSOD. My Clickfree WILL work with my neighbor's new Dell with Vista 64. He also had a Clickfree, and when he tried his on my pc, I still got the BSOD. Clickfree tech support will not help me and Dell says that as long as the usb port is working, they can't help me either. What do I need to do to get this Clickfree to work on my pc? All of my pictures, music and docs are on this device!!What is causing this BSOD?
Click to expand...

Drill down to c:\windows\minidump, copy and upload the files

Mini041409-04.dmp
 sysdata.xml
 Version.txt


 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)
This is what the whole page says when I go to Control Panel and Problem History.


Product
Windows
Problem
Shut down unexpectedly
Date
4/14/2009 2:01 PM
Status
Not Reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Files that help describe the problem
Mini041409-04.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80001C74878
BCP3: FFFFFA6007DE1450
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 435T
    CPU
    Intel Core i7 [email protected]
    Memory
    6 GB
    Graphics card(s)
    512MB ATI Radeon HD 4670
    Sound Card
    Soundblaster X-Fi Extreme
    Monitor(s) Displays
    Dell SX2210 22-inch
    Screen Resolution
    1152x864
    Hard Drives
    750 GB Serial ATA 2, 7200 RPM, DIM,X
    Keyboard
    Logitech S510 Cordless Keyboard/Mouse package
    Internet Speed
    Satellite Internet (Hughes)
Everytime I try to upload the minidump file, it gives me a message that says I don't have permission to open this file and says to contact an administrator for permission. I am the only one on this computer and I set it up as me being the administrator. Why can't I do this? This pc is making me pull my hair out!
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 435T
    CPU
    Intel Core i7 [email protected]
    Memory
    6 GB
    Graphics card(s)
    512MB ATI Radeon HD 4670
    Sound Card
    Soundblaster X-Fi Extreme
    Monitor(s) Displays
    Dell SX2210 22-inch
    Screen Resolution
    1152x864
    Hard Drives
    750 GB Serial ATA 2, 7200 RPM, DIM,X
    Keyboard
    Logitech S510 Cordless Keyboard/Mouse package
    Internet Speed
    Satellite Internet (Hughes)

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Dual Core 3 GHz
    Motherboard
    Intel 945 GCL desktop motherboard
    Memory
    3 GB DDR 2 667 Mhz
    Graphics card(s)
    ATI X1550 256 MB
    Sound Card
    Onboard
    Monitor(s) Displays
    Samsung 19"
    Hard Drives
    80 GB IDE Samsung.
    Mouse
    iBall
    Keyboard
    iBall
    Internet Speed
    2mbps
Ok, after much trial and error, I finally worked my way around Vista and got ownership of that .dmp file. Now I understand all the moaning and groaning about Vista! Live and learn. Hope this comes through.
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 435T
    CPU
    Intel Core i7 [email protected]
    Memory
    6 GB
    Graphics card(s)
    512MB ATI Radeon HD 4670
    Sound Card
    Soundblaster X-Fi Extreme
    Monitor(s) Displays
    Dell SX2210 22-inch
    Screen Resolution
    1152x864
    Hard Drives
    750 GB Serial ATA 2, 7200 RPM, DIM,X
    Keyboard
    Logitech S510 Cordless Keyboard/Mouse package
    Internet Speed
    Satellite Internet (Hughes)
Well, it uploaded the file finally but I don't know where it went to. It gave me the message that it was uploading it. I am not very knowledgeable in computers and Vista is giving me fits so if someone could just give me a hint at what to check out to get this portable hard drive to work, I would really appreciate it. If not, I am just gonna toss it! :mad: But I can't figure out what I am going to use for a backup. Whatever it is, it will have to be easy....lol.
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 435T
    CPU
    Intel Core i7 [email protected]
    Memory
    6 GB
    Graphics card(s)
    512MB ATI Radeon HD 4670
    Sound Card
    Soundblaster X-Fi Extreme
    Monitor(s) Displays
    Dell SX2210 22-inch
    Screen Resolution
    1152x864
    Hard Drives
    750 GB Serial ATA 2, 7200 RPM, DIM,X
    Keyboard
    Logitech S510 Cordless Keyboard/Mouse package
    Internet Speed
    Satellite Internet (Hughes)
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