neilshapiro
New Member
Hi --
I bought an Asus G50-VT with Vista pre-installed. There was some sort of glitch while I was overnighting the download of a long file. Anyway I wound up at what I can only say was the blue screen of death except now it's white. It told me that Windows could not restart and I should insert my installation disk to repair a busted file which it also named. Looked and I had no installation disk, indeed I did not have any Windows disks at all included with the machine. I called Asus Tech Support. They told me that Microsoft no longer lets OEMs ship the windows disks. Although there were two disks called "recovery disks" the TS person said my only option was to hold down f9 to rebootr and WIPE THE DISK AND REINSTALL WINDOWS! So I lost all my data and have spent all morning recovering.
Was Asus right? You do not get install disks anymore even though a system message tells you to insert it??? I only have a few days in which I could return this computer. Do other manufacturers like Sony or Hewlett Packard supply Windows Vista installtion disks with their machines? Or is Asus right? If it is just Asus that does not do this I feel I need to return this right away.
Can someone please help me? THanks!
I bought an Asus G50-VT with Vista pre-installed. There was some sort of glitch while I was overnighting the download of a long file. Anyway I wound up at what I can only say was the blue screen of death except now it's white. It told me that Windows could not restart and I should insert my installation disk to repair a busted file which it also named. Looked and I had no installation disk, indeed I did not have any Windows disks at all included with the machine. I called Asus Tech Support. They told me that Microsoft no longer lets OEMs ship the windows disks. Although there were two disks called "recovery disks" the TS person said my only option was to hold down f9 to rebootr and WIPE THE DISK AND REINSTALL WINDOWS! So I lost all my data and have spent all morning recovering.
Was Asus right? You do not get install disks anymore even though a system message tells you to insert it??? I only have a few days in which I could return this computer. Do other manufacturers like Sony or Hewlett Packard supply Windows Vista installtion disks with their machines? Or is Asus right? If it is just Asus that does not do this I feel I need to return this right away.
Can someone please help me? THanks!