Vista stops during virus scan

K

keiyar

New Member
Hi all,

Starting having a problem with my Dell laptop about 4-5 days ago. Behavior is as Follows:

Windows just stops during virus scan (Trend Micro) - eventually have to crash it
Sometimes during logon, Windows just wanders away....either have to crash it or eventually it will reboot.
Cannot boot in safe mode. It will get so far in loading dll files and then reboots it self after a period of inactivity.
Cannot download latest Windows security updates.

The symptoms sound like the conflicker worm so I've tried the Sysclean tool recommended by Trend Micro with the latest pattern file. The system stops at some point just as it does with the virus scan and I have to crash it. If I log on to the latop and just surf or play games, no problem. I've also run sfc /scannow which reports no problems.

I'm a bit frustrated..do I have a worm, a hardware problem, a Vista problem or what? Any suggestions are most welcome!!!!!
 

My Computer

System One

Trend Micro is not the best.... its actually pretty bad. Try free Avast/Avira, or NOD32 4, and Malwarebytes which is a polymorphic malware detector.
Fore more Info/downloads:http://www.vistax64.com/system-security/162362-antivirus-scanners-internet-security-tools.html

Check this out too (It will provide info regarding tests, and performance of antivirus programs):
http://www.vistax64.com/system-security/172321-vista-sp1-antivirus-performance.html

Chances are trend is corrupted and/or your O/S is corrupted also.

Try a system restore to a point before the issues occured then install antivirus. I am surprised you got Conficker- Windows Update and even a basic antivirus/antimalware program should have prevented Infection.
 
Last edited:

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    CPU
    Intel Core2 Quad Q6600
    Memory
    Crucial Ballistix 4x2GB PC2 6400
    Graphics card(s)
    NVIDIA GeForce 8600 GTS 256 MB
    Sound Card
    Creative SB X-Fi
    Monitor(s) Displays
    HP w2207 + HPvs15
    Screen Resolution
    1680x1050 + 1024x768
    Hard Drives
    2-WD5000AAKS-500 GB WD 5000AAV-500 GB external
    Mouse
    MX Revolution
    Keyboard
    Microsoft Comfort Curve
    Other Info
    Wacom Intuos 2 Graphics Tablet Experience Index=5.5
Tried the link for the conficker eyechart and it says I do not have the conflicker worm (all items displayed properly - no proxy). I removed Trend Micro virus software and install Avira. It stops somewhere through the virus scan as well. Now I think I must consider some kind of OS problem. When I tried running the Sysclean process I did note it reported error with pagefile.sys and a couple others. I was not able to see what exactly was wrong because the sysclean stopped running.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    CPU
    Intel Core2 Quad Q6600
    Memory
    Crucial Ballistix 4x2GB PC2 6400
    Graphics card(s)
    NVIDIA GeForce 8600 GTS 256 MB
    Sound Card
    Creative SB X-Fi
    Monitor(s) Displays
    HP w2207 + HPvs15
    Screen Resolution
    1680x1050 + 1024x768
    Hard Drives
    2-WD5000AAKS-500 GB WD 5000AAV-500 GB external
    Mouse
    MX Revolution
    Keyboard
    Microsoft Comfort Curve
    Other Info
    Wacom Intuos 2 Graphics Tablet Experience Index=5.5
garysgold said:
I'd do one of the online virus checks just to be sure. If it comes up clean, or it won't run through either, then I'd do a sys file check next. Info here if needed: http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
Click to expand...
I agree. It could be Malware disabling the AV, or it could simply be Severe corruption Of Windows, In which event the first thing I would do before any more scans (including sfc/scannow) is perform a System Restore to a point before the issues occured. This may be a result of Reg Cleaners too. Something to keep in Mind.

After sfc scan, do a full Disk check for file errors/bad drive sectors/corrupted attribute files.
http://www.vistax64.com/tutorials/165576-how-make-vista-more-responsive-faster.html?filter
 

My Computer

System One

  • CPU
    T7600G Core2Duo 2.66 Ghz
    Motherboard
    Intel 945PM + ICH7 Chipset
    Memory
    4GB DDR2 PC2-5300 667MHz
    Graphics card(s)
    Mobility Radeon x1900 256MB
    Sound Card
    Realtek HD
    Monitor(s) Displays
    WUXGA 17"
    Screen Resolution
    1920X1200
    Hard Drives
    640GB 7200RPM SATA/RAID 0 (2x320GB) and 320GB 7200RPM External
    Mouse
    Wireless Microsoft 3000
    Internet Speed
    10 mbps/2 mbps
    Other Info
    Optical Drive: Panasonic UJ-220 DL BD-RE (Blu-Ray)
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