Huge CPU problem

FIXED IT!! I bent the pins back, even though 1 pin snapped off, it works!


Hi, well i have quite alot to explain, if you do not want to listen to my explanation then skip the next paragraph.

Well about a week ago i bought some CPU cooling paste -Arctic Silver 5- and i applied it to my CPU as instructed on the website, booted up my PC fine and it was nice and cool, yesterday my CPU was getting very hot...the core was around 70 degrees, i thought it was probably because i was just playing call of duty 4 but then my cpu fan was getting louder -faster- and the temperature was around 90 degrees, so i shut down my pc and left it for around an hour, then i booted my pc fine ...again my Core temp was rising, so i shut my pc down and went to have a look, whe i try to remove the heatsink i usually have to put a LITTLE force into it, so i did the same yesterday, after i removed the heatsink i noticed my CPU wasnt in the socket....it was stuck on the heatsink, the little leaver was still down so i immediatly pretty much crapped myself -not litrually- i took a look at the pins and some of them were bent, i tried to bend them back -without much care because i was a little shaky that my 80pound CPU was broke, may not seem much to most of you but i paid for it myself- 1 pin had snapped off and i had just made my CPU worse.
I should also note that i had NO overclocks at all and my rig's information is in that special box near the sig box.

so what i need to know is

since a few cpu pins are bent, can i bend them back?
i heard that if a pin is broke you can drop a similiar pin in the hole on the socket and it should work
a bit of cooling past leaked into the plastic cover over my cpu socket, can i replace that? i tried cleaning it but it didnt come out....
Can AMD help? refund? exchange? repair?
Is it my fault? or arctic silvers?
is the CPU dead? and can never be fixed?

none of my parts are under shop warranty but they are all under manufacturer warranty.

oh also, when i booted my pc without my CPU in, my graphics card -ASUS HD 4830- two red lights lit up on it, which never usually happened, what does it mean? i lost the manual for it.

edit: i have an old Athlon socket 754 or something close.. CPU, could i use the pins from that?

edit again: i left my computer at the shop that i bought the CPU and they said there is nothing much they can do, they said they might be able to send the cpu to amd for me -MIGHT-.......
im going to pick it up tomorro if they say they cant, i will take pictures of the pins and you guys can maybe help me =/ i just took a look at the old cpu that i have and the pins look exactly the same right down to the soldering or whatever it is that holds the pins to the main board.

here are some pics of an old CPU i have, i plan on using the pins from this on my Phenom, i think the SKt is 754 and i think its an Athlon 3200+, im going to look around to see if there are any specialist for this type of stuff, if not ile give it a shot....nothing to lose =/

http://i293.photobucket.com/albums/mm79/lukepker/DSC03243.jpg

http://i293.photobucket.com/albums/mm79/lukepker/DSC03239.jpg

AS5 can be tricky to use. If you bent pins, use a mechanical pencil to straighten them out carefully. if you break a pin. A jeweler might be able to solder a new pin on. If the pins are not connected properly, it will not work.

If you have to replace it, don't use AS5. The standard paste is what I use on Intel E5430 Xeons.

SCSIraidGURU said:

AS5 can be tricky to use. If you bent pins, use a mechanical pencil to straighten them out carefully. if you break a pin. A jeweler might be able to solder a new pin on. If the pins are not connected properly, it will not work.

If you have to replace it, don't use AS5. The standard paste is what I use on Intel E5430 Xeons.

Click to expand...

thanks, i saw that jewelers might be able to do it, but i live in the UK and not every jeweler is experianced with CPU's
i am never using AS5 again, they emailed me back telling me how to remove the CPU from the heatsink.....which i already did before that... and i doubt they plan on helping.

edit: lol btw thanks for the speedy reply XD, im kinda bored without my gaming pc =/.

Lukepker said:

oh also, when i booted my pc without my CPU in, my graphics card -ASUS HD 4830- two red lights lit up on it, which never usually happened, what does it mean? i lost the manual for it.

Click to expand...

Here's some good news for you, (I think you might need a little) the lights on your card are normal

damaged pins are usually not covered. Using non-AMD paste is not covered. I doubt AMD will replace or repair a broken pin. You will be buying a new CPU. This time be careful. I might even recommend getting someone to help you.

smarteyeball said:

Lukepker said:

oh also, when i booted my pc without my CPU in, my graphics card -ASUS HD 4830- two red lights lit up on it, which never usually happened, what does it mean? i lost the manual for it.

Click to expand...

Here's some good news for you, (I think you might need a little) the lights on your card are normal

Click to expand...

oh thank lawd....My graphics card is the most expensive part.....

SCSIraidGURU said:

damaged pins are usually not covered. Using non-AMD paste is not covered. I doubt AMD will replace or repair a broken pin. You will be buying a new CPU. This time be careful. I might even recommend getting someone to help you.

Click to expand...

Thanks for the advice, once i get my new CPU or if by some sort of miracle i repair this one...i am never opening my pc again...tighten the screws super hard and throw all my screwdrivers away XD.


Well ive managed to upload some pics of the CPU i want to use the pins of.

Sorry, but your CPU is DEAD. Hopefully, you have not destroyed your motherboard (m/b) as well. The chances are that you have in fact used too much TIM (Thermal Interface Material).

Answering your questions in order:

1 "since a few cpu pins are bent, can i bend them back?" Possibly, depending upon where they are. However, you are likely to snap them off if you do (and possibly damage surrounding pins in the process). You might also further damage the CPU with static electricity.

2 "i heard that if a pin is broke you can drop a similiar pin in the hole on the socket and it should work" I too have heard of this, but have not had cause to try it so can't tell you whether or not it wil work. More than likely, it will not.

3 "a bit of cooling past leaked into the plastic cover over my cpu socket, can i replace that? i tried cleaning it but it didnt come out...." See above re using too much TIM. Can you send a picture showing this, as it might mean that you have also destroyed your m/b.

4 "Can AMD help? refund? exchange? repair?" Unlikely, unless the processor was initially faulty. Even so, processors cannot be repaired - they must be replaced.

5 "Is it my fault? or arctic silvers?" This is a well known brand of TIM that is used worldwide, so it is likely to be your fault (sorry) - see answer 3 above.

6 "is the CPU dead? and can never be fixed?" Sorry, but yes, your CPU is dead and no, it cannot be repaired - see answer 4 above.

Sorry to be the bearer of bad news.

If you get a replacement processor, get the retail version complete with a HSF. The TIM is pre-applied with the correct amount - just remember to remove the protective plastic strip before fitting the HSF.

It is not Arctic Silvers fault that you bent/broke your CPU pins, nor is it their fault that you installed it incorrectly, my guess is, you attempted to put the CPU into the socket on the motherboard incorrectly (There is a notch on the corner of every CPU signaling the proper installation orientation to the Motherboard CPU Socket... my guess is you did not align properly, and just slapped it on and clamped it down.


Though I am not 100% sure if the system would even boot that way, so the 2nd scenario would be incorrect or careless removal of the CPU when you noticed temps were rising.


They were most likley rising due to improper re-installation of the heatsink after applying the thermal paste.


Attempting to make AMD or Arctic Silver foot the bill for your mistake is not the right way to approach things. Suck it up, and purchase a new Processor, and be more careful... or get someone who knows what they are doing.


:-)


PS: If it was leaking, you def used WAY TOO MUCH Thermal Paste....

I apply a pea size amount, use a clean, latex glove, and smooth it out carefull across the heatsink (NOT THE CPU) smooth it out so it is clean, and even, and not super thin, but not super thick either. Evenness is key.


PSS: make sure you are wearing the latex glove.

PSSS: Use your pointer finger, carefully, take your time. DO NOT RUSH.


trying to think of anything else so you dont fudge up lol.

Make sure you tighten the cooler down evenly... that means... top left, bottom right, top right, bottem left, in a zig zag pattern, all tightened evenly, and not SUPERtight, but snug... Be very careful with your motherboard as well.

http://www.arcticsilver.com/pdf/appinstruct/as5/ins_as5_intel_quad_wcap.pdf

Cleaning instructions inside this document.

a bit of cooling past leaked into the plastic cover over my cpu socket, can i replace that?

Click to expand...

yes you can replace it on most motherboards , you quite often have to remove it when fitting differant custom cooling solutions , you have to be VERY carefull with Arctic Silver it has a high metal content , its conductive it can and will short out electrical connections

Can AMD help? refund? exchange? repair?

Click to expand...

They wont touch it mate sorry to say this is all your own doing , dont take that the wrong way im not having a dig , but ive been using AS5 for years (correctly) and its never happenrd to me

Is it my fault? or arctic silvers?

Click to expand...

Yours........sorry you have to very carefull removing a cooler from a cpu , giving it a little twist back and forth , also the AS5 should never of got hold of the cpu that bad that quickly , the only time that happens is when too much is applied and the heatsink isnt seated properly , it does set over time dont get me wrong.

is the CPU dead? and can never be fixed?

Click to expand...

Its not worth the hassle mate it'll never work properly again

I not taking the micheal here mate , i dont want to sound abrupt so dont take any of this the wrong way , just stating the facts :D

SCSIraidGURU said:

http://www.arcticsilver.com/pdf/appinstruct/as5/ins_as5_intel_quad_wcap.pdf

Cleaning instructions inside this document.

Click to expand...

I did follow that.

well thanks to everybody that has posted, i know your all saying its dead and not worth trying =/ but since AMD wont do anything about it, and some people have said that just straghtining pins and dropping similiar pins into the socket will help =/ i guess ile just give it a shot tomorrow when i get my PC back, i will upload some pictures here....

also, buying a new CPU isnt really a very good option for me, im on a £10 a week allowance/pocket money.. which will take a few weeks to get me my CPU fixed, i will see a jeweler about soldering pins onto it

The CPU was applied correctly because it was working..... i didnt use much paste, but to say you use a tiny drop, then i guess i was using too much.

The pins need to be properly attached to the CPU to work. Don't just put them in the socket and against the CPU. You can short the board.

Lukepker said:

SCSIraidGURU said:

http://www.arcticsilver.com/pdf/appinstruct/as5/ins_as5_intel_quad_wcap.pdf

Cleaning instructions inside this document.

Click to expand...

I did follow that.

well thanks to everybody that has posted, i know your all saying its dead and not worth trying =/ but since AMD wont do anything about it, and some people have said that just straghtining pins and dropping similiar pins into the socket will help =/ i guess ile just give it a shot tomorrow when i get my PC back, i will upload some pictures here....

also, buying a new CPU isnt really a very good option for me, im on a £10 a week allowance/pocket money.. which will take a few weeks to get me my CPU fixed, i will see a jeweler about soldering pins onto it

The CPU was applied correctly because it was working..... i didnt use much paste, but to say you use a tiny drop, then i guess i was using too much.

Click to expand...

Do NOT attempt that route... jeweler wont do any good either. Just save your money and buy a new CPU. Or get a quick job somewhere if your young work after school for a few hrs... you'll make the money in no time. :-)

SMOKKINU said:

Lukepker said:

SCSIraidGURU said:

http://www.arcticsilver.com/pdf/appinstruct/as5/ins_as5_intel_quad_wcap.pdf

Cleaning instructions inside this document.

Click to expand...

I did follow that.

well thanks to everybody that has posted, i know your all saying its dead and not worth trying =/ but since AMD wont do anything about it, and some people have said that just straghtining pins and dropping similiar pins into the socket will help =/ i guess ile just give it a shot tomorrow when i get my PC back, i will upload some pictures here....

also, buying a new CPU isnt really a very good option for me, im on a £10 a week allowance/pocket money.. which will take a few weeks to get me my CPU fixed, i will see a jeweler about soldering pins onto it

The CPU was applied correctly because it was working..... i didnt use much paste, but to say you use a tiny drop, then i guess i was using too much.

Click to expand...

Do NOT attempt that route... jeweler wont do any good either. Just save your money and buy a new CPU. Or get a quick job somewhere if your young work after school for a few hrs... you'll make the money in no time. :-)

Click to expand...

Well im 15 so im too young for a job, cant find any other type of jobs such as paper routes =/, my brother said he will lend me some money to buy a Athlon 5200 =/ so ile get that on saturday or monday i wont try the pin thing in the motherboard if you think it can short it out.
thanks for the warning .

Birthday or early Christmas present.

SCSIraidGURU said:

Birthday or early Christmas present.

Click to expand...

would be a pretty early christmas present... and my birthday is in june,
umm, does your CPU effect gaming performance a HUGE amount? i had a Phenom 8450 and it run my games fine, but now ile need to get a cheap Athlon X2 5200 , will my performance be a huge amount lower?

Hi Luke,

Please see my PM.

Hey everybody i fixed it!!!!!!!!!!!!!!!!!!!!!!
i bent the pins back! put it in........heard the sound -beep- my heart pretty much stopped when i was my desktop......the core temps are fine, no thermal paste, ima burn the paste for doing this =/

im so happy
ide take pictures but i seriously dont wanna unscrew my pc case like i said.

I thought you broke a pin off? So they are all straight and in their proper positions? Lucky you.

SCSIraidGURU said:

I thought you broke a pin off? So they are all straight and in their proper positions? Lucky you.

Click to expand...

all straight, i broke a pin in a corner, i just thought ide straighten them out and give it a shot and........its working...on it now using Xfire in game browswer playing some COD4 !