Reliability Monitor Issues

Marty Marshalek · Mar 9, 2009

Since I got my computer I have tried to keep it running as well or better than original, which was something I used the reliability monitor for. That being said, I cannot anymore. Whenever I open it up, I get an Internet Explorer error and below is a screenshot of the error. I also have a similar error with certain help programs. I've googled for months to no avail short of forums that say "Windows Vista seems to be acting up, which means it's acting as it should."

H2SO4 · Mar 9, 2009

Sounds like something or someone may have been over-zealous in an attempt to "clean" parts of the OS, or perhaps the registry.

Try this from an elevated CMD prompt (run as admin):

Regsvr32 vbscript.dll
Regsvr32 jscript.dll

It'll reregister some of the script handlers that would be used by that Reliability Monitor page. Does it make any difference to the outcome?

Marty Marshalek · Mar 9, 2009

Sounds like something or someone may have been over-zealous in an attempt to "clean" parts of the OS, or perhaps the registry.

Hmmmm... ***Coughs***CCleaner***Coughs*** Yeah, sooo...

I was starting to think this myself too. The problem is that I deleted all of the registry backups from CCleaner because there were no immediate issues. I also have no restore points from before that time as I deleted them for the sake of space.

As for the commands, they returned a message that they were successful but the reliability monitor still does not work. Are there more commands for this issue, is it something else, or am I stuck with this? Not really a HUGE deal as I don't use it much anymore but I don't know what other errors this will cause.

Marty Marshalek · Mar 9, 2009

Would it be possible to just get the registry key from someone or would that not work?

Marty Marshalek · Mar 10, 2009

Is there a way to reset the registry to certain windows defaults (just throwing it out there)?

Brink · Mar 10, 2009

Sorry Marty, a System Restore using a restore point would have been one way to restore the registry, but since you deleted them this would not be a option for you.

Other than a clean reinstall of Vista, you can try a Repair install.

Hope this helps,
Shawn

Marty Marshalek · Mar 10, 2009

Thanks, at least I know the problem, maybe, when I upgrade to sp2 it will fix this with the update but, for now I will just have to deal with it. I don't use it that often anyway.

Also, I was having similar issues with some help programs but the regsvr commands seemed to have at least fixed that. Is there a way to just regsvr all of the .dlls involved with the reliability monitor? If nothing fixes it, that fine too. I haven't found any other un-explainable problems...

Marty Marshalek · Mar 10, 2009

I just realized something, it's telling me that it can't find a file. Could that mean that the file where the log is stored was deleted or some kind of dll? If so, could Norton 360 have done that if there were virus that it found (it has found 13 viruses lately and deleted them, one of which could have messed this up)?

H2SO4 · Mar 10, 2009

It may not be an actual missing file.

Seriously, try a simple "repair" install like Brink suggested. You won't lose anything (back up your data first though, as always) and it might fix the problem.

Marty Marshalek · Mar 10, 2009

I wanted to try that but, being as the computer was OEM installed with Vista I do not have an installation cd. Also, the recovery partition is OEM with no service pack so I can't use that and the instructions for such a situation (through following the links) are only for Dell.

Anyway, nothing else is having problems and I have a feeling that service pack 2 will replace enough system files to fix this. Also, even though I deleted my original vista backup (the one made when sp1 was installed) would there be a way to reinstall sp1 (through an exe download)?

Brink · Mar 10, 2009

Marty,

You can install the Vista SP2 RC (Release Candidate) version now to see if it can help. When it is released, you will need to uninstall this version first, then install the final SP2 version though.

Hope this helps,
Shawn

Marty Marshalek · Mar 11, 2009

Thanks, I think I will try sometime soon as I just found that it could be uninstalled (I had thought there were issues). I'll post my results.

Thanks for all the help.

Brink · Mar 11, 2009

You're welcome Marty. Hope it solves your problem.

Flavius · Mar 11, 2009

I think this is only trouble with *.xml extension

Download from this link http://www.chris123nt.com/guides/RTM_Fixes/Fix_Help_and_Support.zip
fix,import to registry + restart

Marty Marshalek · Mar 11, 2009

So, much as a I wanted the Help and Support fix to work for this it did not however, as I don't want to mess with sp2 yet, I have tried think of another possible cause.

First of all, are there any files that the reliability monitor has to read from in order to generate that lower pane? It could be a log of some sort and may have been deleted by Norton or something else.

Another thing that I thought of is that maybe, between installing and uninstalling ie8, some kind of registry markers for ie7 were deleted (such as by the install or by Ccleaner after the files became useless). I would say that because of the attached screenshot, which shows Word help trying to use Firefox to open the help file and not Internet Explorer. If this is the problem, did I do something wrong in rolling back to ie7 (all I did was uninstall the ie8 update and restart)?

Marty Marshalek · Mar 12, 2009

Maybe some kind of internet explorer file was corrupted when I switched between ie8 and ie7. If so, would there be a way to reinstall or repair ie7?

Brink · Mar 12, 2009

Marty,

You may be able to do a Repair install to try and fix it.

Marty Marshalek · Mar 20, 2009

Well, apparently there is no "solution" to this problem. In the end, I just did a system recovery and installed all updates and programs.

Brink · Mar 20, 2009

Marty, I'm happy to hear that you got it sorted, but sad it took a full recovery.

Marty Marshalek · Mar 20, 2009

Thanks, but the worst thing that came of the recovery was that I forgot to keep my Digital Copy of Family Guy Blue Harvest and it won't let me make another so, not really a big deal.

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