whatsupdoc
New Member
My Windows Vista home Premium 64-bit will not load all the time. I have a two month old Hp computer with not to much installed on it. I have a new Hp printer, I have norton antivirus with antispiware and office home and student 2007. I purchased my computer from Best Buy. The problem that I am having was looked at a couple of times by the geek squad. I purchased new restore disks and had them reinstalled by them. This did not fix the problem. So they told me that the problem is normal and also said it is just windows being windows. I did not believe them so I am trying to get a solution from a different sorce. When I boot my computer up on or around the 8th to 12th start up it will not load up past the black screen with the Microsoft Corporation logo in the center bottom screen which would be the green loading bar. It keeps running and running and running. This happens all the time on or around the 8th to 12th time just like clock work. When this happens I have to shut off the computer with the power button. When I restart the computer it will go to start up repair which never fixes it. I contacted Hp and they told me to punch in msconfig and then click on startup and uncheck anything that does not say Microsoft on it so I did and that did not work. I contacted Microsoft and they told me to download a free tool from them called Sysinternals Autoruns tool. It works like msconfig but more in depth. I asked them what I should look for and they told me to uncheck anything that does not look like it should be there. I didn't think that was a good answer so I did not download it. I hope someone can help me with the Sysinternals Autoruns tool or any other
fixes I can try.
fixes I can try.
My Computer
System One
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- Manufacturer/Model
- Hp desktop