laptop start up problems and problems in general

ryen2324

ryen2324

New Member
Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
ryen2324 said:
Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks
Click to expand...


Hi ryen,

Try a startup repair.

http://www.vistax64.com/tutorials/91467-startup-repair.html

http://www.vistax64.com/tutorials/194765-system-recovery-options.html?ltr=S
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
I have tried a start up repair but it gets me no where because it freezes up in the middle of it. i have also succeeded in doing a system restore but i guess the problem has been there longer than the oldest restore date
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
well i would try all of those except now the laptop wont even start up. all that happens is that i push the power button and i hear the fans going then everything stops and nothing starts up. i end up just having to power down it and do nothing to fix it. i have no idea what to do next. i am thinking rebooting from the reinstalling disc that came with it if i can get it from my friend
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
That's what I would do. May have been that a virus wiped out the computer.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
thats what i am afraid of. i guess i got to the viruses to late. hopefully not though.
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
i still have hope. i will try as much as i can and i will keep updating with progress
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
ryen2324 said:
Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks
Click to expand...


You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now?

Norm
 

My Computer

System One

  • Manufacturer/Model
    Scratch Built
    CPU
    Intel Quad Core 6600
    Motherboard
    Asus P5B
    Memory
    4096 MB Xtreme-Dark 800mhz
    Graphics card(s)
    Zotac Amp Edition 8800GT - 512MB DDR3, O/C 700mhz
    Monitor(s) Displays
    Samsung 206BW
    Screen Resolution
    1680 X 1024
    Hard Drives
    4 X Samsung 500GB 7200rpm Serial ATA-II HDD w. 16MB Cache .
    PSU
    550 w
    Case
    Thermaltake
    Cooling
    3 x octua NF-S12-1200 - 120mm 1200RPM Sound Optimised Fans
    Mouse
    Targus
    Keyboard
    Microsoft
    Internet Speed
    1500kbs
    Other Info
    Self built.
the original problem was that it wouldnt start up at all. when i got it i fixed that and then moved onto doing virus scans and deleting them. then i needed to get the keyboard and touchpad to work again by trying to download them off the gateway website then it would freeze up and now wont even start up again.

NormCameron said:
ryen2324 said:
Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks
Click to expand...


You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now?

Norm
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
ryen2324 said:
the original problem was that it wouldnt start up at all. when i got it i fixed that and then moved onto doing virus scans and deleting them. then i needed to get the keyboard and touchpad to work again by trying to download them off the gateway website then it would freeze up and now wont even start up again.

NormCameron said:
ryen2324 said:
Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks
Click to expand...


You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now?

Norm
Click to expand...
Click to expand...
that actually sounds like a hardware problem if the gateway splash screen isnt even showing, unless you can diagnose a laptop from the internals, theres no chance you will be able to fix the problem unless you send it back to gateway or take it to a specialised laptop repair shop.
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA, Samsung 7200rpm 750Gb SATA, WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
I would just reformat and reinstall from the disk and have your friend run an Antivirus program on his computer from now on. You have no idea the extent of damage all those viruses did.
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
yeah i will try to get the disk and install the drivers i need. hopefully i can save and/or salvage any data that is on it.
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
ryen2324 said:
the original problem was that it wouldnt start up at all. when i got it i fixed that and then moved onto doing virus scans and deleting them. then i needed to get the keyboard and touchpad to work again by trying to download them off the gateway website then it would freeze up and now wont even start up again.

NormCameron said:
ryen2324 said:
Hey everybody,

I fixing a computer for a friend and i have just been stumped about it. It is a Gateway Laptop that has Vista. I know the major problem is that the computer will not start up when i hit the power button. It will turn on and you can hear the fans going but then it all stops and nothing happens. The screen stays blank and it doesnt even get to the Gateway start up screen. After awhile i just power it down by holding the power button. the weird thing is that sometimes it will start up just fine and get to windows explorer and you think that everything is fixed but then it will freeze up on you and you must power it down starting the start up problems up again. i have made it through a couple of virus scans and took all the viruses that it had on it and i thought that that would take care of it but it didnt. it also has the problems of some of the keys on the keyboard dont work anymore and the touchpad doesnt work at all. i keep trying to install the drivers for those again but it keeps freezing. any ideas??

Thanks
Click to expand...


You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now?

Norm
Click to expand...
Click to expand...
The question was - What was the original problem or complaint and what actions have you undertaken up to now? The answer is NOT "I fixed it". You obviously didn't, or you wouldn't be asking for help.

Norm
 

My Computer

System One

  • Manufacturer/Model
    Scratch Built
    CPU
    Intel Quad Core 6600
    Motherboard
    Asus P5B
    Memory
    4096 MB Xtreme-Dark 800mhz
    Graphics card(s)
    Zotac Amp Edition 8800GT - 512MB DDR3, O/C 700mhz
    Monitor(s) Displays
    Samsung 206BW
    Screen Resolution
    1680 X 1024
    Hard Drives
    4 X Samsung 500GB 7200rpm Serial ATA-II HDD w. 16MB Cache .
    PSU
    550 w
    Case
    Thermaltake
    Cooling
    3 x octua NF-S12-1200 - 120mm 1200RPM Sound Optimised Fans
    Mouse
    Targus
    Keyboard
    Microsoft
    Internet Speed
    1500kbs
    Other Info
    Self built.
well norm the original problem was that it wouldnt start up except for like 10% of the time when you keep rebooting it. you would hit the power buttong and nothing would happen. the same thing is happening now except now it wont start at all
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
Have you done a ram test on bootup? Can you do a disk scan to see if the HDD is faulty?

Norm
 

My Computer

System One

  • Manufacturer/Model
    Scratch Built
    CPU
    Intel Quad Core 6600
    Motherboard
    Asus P5B
    Memory
    4096 MB Xtreme-Dark 800mhz
    Graphics card(s)
    Zotac Amp Edition 8800GT - 512MB DDR3, O/C 700mhz
    Monitor(s) Displays
    Samsung 206BW
    Screen Resolution
    1680 X 1024
    Hard Drives
    4 X Samsung 500GB 7200rpm Serial ATA-II HDD w. 16MB Cache .
    PSU
    550 w
    Case
    Thermaltake
    Cooling
    3 x octua NF-S12-1200 - 120mm 1200RPM Sound Optimised Fans
    Mouse
    Targus
    Keyboard
    Microsoft
    Internet Speed
    1500kbs
    Other Info
    Self built.
I think what Norm is asking is what happened when the initial problems started? Was he surfing the net and all of a sudden it turned off? Went blank? freezed up? Was there a BSOD and what did it say? Did an antivirus program say there was a virus and boom!?
 

My Computer

System One

  • Manufacturer/Model
    Airbot 2.0
    CPU
    Core i7 920 (D0) @ 4Ghz, 26c idle- 65c full load on air
    Motherboard
    Asus P6X58D Premium -Sata 6Gb/s - USB 3.0
    Memory
    12GB Corsair Dominator -CMD12GX3M6A1600C8
    Graphics card(s)
    EVGA Nvidia GTX 480 -Fermi
    Sound Card
    ASUS Xonar D2X
    Monitor(s) Displays
    LG 24" Flatron W2453V-PF Full HD 1080p 2ms response time
    Screen Resolution
    1920x1080@60hz
    Hard Drives
    1 OCZ Vertex2 180GB SSD 1 TB Samsung Spinpoint F1 7200RPM 32MB cache 2 500GB WD Caviar Blacks 7200RPM 32MB cache (WD5001AALS) Pioneer DVD Burner DVR-S18M
    PSU
    Corsair HX1000W
    Case
    Cooler Master HAF 932
    Cooling
    Case Fans -3 230mm, 1 140mm/CPU - Tuniq Tower 120 Extreme
    Mouse
    Logitech Wireless MK700
    Keyboard
    Logitech Wireless MK700
    Internet Speed
    100 MBPS DL 30.17Mbps UL 0.98Mbps
    Other Info
    Windows 7 Processor-7.7 RAM- 7.9 Graphics-7.9 Gaming Graphics- 7.9 HDD- 7.8 W.E.I final score= 7.7 Windows Vista=5.9
all he we was doing was surfing the internet and turned his computer off for the night and the next day it started doing this and he didnt touch it again before giving it to me
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
i havent been able to do a ram test or a HDD scan because it will freeze up when i try to scan anything
 

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite A135-S4427
    CPU
    Toshiba
    Memory
    120 GB hhd 1GB ram
    Graphics card(s)
    Integrated Intel GMA 950
    Monitor(s) Displays
    15.4-inch TFT
MrNeeds said:
ryen2324 said:
the original problem was that it wouldnt start up at all. when i got it i fixed that and then moved onto doing virus scans and deleting them. then i needed to get the keyboard and touchpad to work again by trying to download them off the gateway website then it would freeze up and now wont even start up again.

NormCameron said:
You say you are "fixing" the computer. What was the original problem or complaint and what actions have you undertaken up to now?

Norm
Click to expand...
Click to expand...
that actually sounds like a hardware problem if the gateway splash screen isnt even showing, unless you can diagnose a laptop from the internals, theres no chance you will be able to fix the problem unless you send it back to gateway or take it to a specialised laptop repair shop.
Click to expand...

Airbot said:
I would just reformat and reinstall from the disk and have your friend run an Antivirus program on his computer from now on. You have no idea the extent of damage all those viruses did.
Click to expand...

MrNeeds advice is the best advice posted here. If as Airbot suggests it was a virus, take his advice. To get into System Recovery, tap F11 on starting the Computer.

Norm
 

My Computer

System One

  • Manufacturer/Model
    Scratch Built
    CPU
    Intel Quad Core 6600
    Motherboard
    Asus P5B
    Memory
    4096 MB Xtreme-Dark 800mhz
    Graphics card(s)
    Zotac Amp Edition 8800GT - 512MB DDR3, O/C 700mhz
    Monitor(s) Displays
    Samsung 206BW
    Screen Resolution
    1680 X 1024
    Hard Drives
    4 X Samsung 500GB 7200rpm Serial ATA-II HDD w. 16MB Cache .
    PSU
    550 w
    Case
    Thermaltake
    Cooling
    3 x octua NF-S12-1200 - 120mm 1200RPM Sound Optimised Fans
    Mouse
    Targus
    Keyboard
    Microsoft
    Internet Speed
    1500kbs
    Other Info
    Self built.
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