Desktop Freezes and I must restart the computer

elbasha · Dec 13, 2008

I have a custom built computer that is running on Vista Business 64 bit and has been crashing on me too many times. What happens is that everything locks up on the computer, I can't even move my mouse and if I try to turn lets say caps lock on for the keyboard it wouldn't turn on.

When I checked my Event Viewer it says 2 Errors:

EventLog EventID 6008 - The previous system shutdown at .... on ...... was unexpected.

and

HttpEvent EventID 15016 - Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

I can't figure out what is going wrong. My specs are:

Intel Q6600 2.40 quad core
8GB RAM
500GB hard drive
9600GT 1GB Video Card
750W power supply

Airbot · Dec 13, 2008

Hi elbasha,

There are many suggestions I can give you, they may help and they may not but you can run through them to give it a try. It may be some drivers or software you have installed that were corrupted or incompatible. Check your Device Manager and see if you have any problems. Try removing some of your memory and see what happens. Run system file checker and checkdisk. Generate a system health report to see if you get any other info. Run a malware scan, it may just be some malware. If none of that helps, try repairing from your repair option on your installation disk.Those errors that you posted really have nothing to do with your system freezing.

bruce2 · Dec 13, 2008

Hi elbasha, welcome to the board.

On top of what is suggested. You may try to repair or restore system to the earlier state at the date before problem occurred, or even a clean install. Try to do it in safe mode if unable to work in window. How about first, check and make sure the SATA connection is secure by shake, wiggle and tug on the connector at the HDD. :shock:

yes, I'm serious. If you are not using after market SATA cable, replace it at once.

Good luck and please keep us inform.

elbasha · Dec 13, 2008

Hey all,
Thanks for the replies. This is where I notice it has been crashing on me at...

I had a game open one time and I tried to put everything on max quality to see how it looks like (this was 2 days ago when I finished building the computer). As soon as I changed it then the computer crashed. I opened the game and as soon as it loads up, the computer crashes again. It did that on me until I reinstalled it and now it doesn't crash (it crashed once afterwards).

I was transferring stuff from my laptop to the PC, it seemed to crash on me when it starts copying the files, it did that around 4 times. I didn't have a problem earlier though for like 7 hours transferring stuff. Then suddenly 4 times it crashes every time.

Only one time it crashed while surfing the internet, it was loading a page and it froze.

roy69 · Dec 14, 2008

Have you downloaded SP1?

The explanation to this is here;_
KBAlertz.com: Event ID 15016 appears in the System log after you install Windows Server 2008 on a non-domain controller or after you install Windows Vista SP1 in a workgroup

More info here;_
Kerberos EventID 15016 error message after installing SP1 : Windows Vista Service Packs/Windows Server 2008 Service Packs : Windows Vista IT Pro : Microsoft TechNet Forums

elbasha · Dec 15, 2008

Hello Roy,
The CD I purchased came with Vista Business SP1 X64. What is the problem though?

roy69 · Dec 15, 2008

If you had not downloaded sp1 then that was going to be a suggestion.
Check the services running on your computer.

sygnus21 · Dec 15, 2008

1- What motherboard do you have?
2- Do you have all of your Dimm slots filled with RAM?
3- What kind of RAM do you have? Speed?
4- Is the RAM running on the correct voltage as indicated on the RAM sticks?

See my post here: http://www.vistax64.com/general-dis...-8gb-ram-installed-post889358.html#post889358

elbasha · Dec 15, 2008

1 - ASUS P5Q SE PLUS
2 - Yes all 4 are filled
3 - 4 2GB PC2-6400 800MHZ
4 - How would I check that?

sygnus21 · Dec 15, 2008

sygnus21 said:
4- Is the RAM running on the correct voltage as indicated on the RAM sticks?

elbasha said:
4 - How would I check that?

By either physically looking at the sticker on the memory or by going to the manufacture's website and looking up the memory's spec.

1- What brand of memory is it by the way?
2- What are the CAS timings? 5-5-5-15 or 4-4-4-12?

If you've read my post in the link I provided, these questions will become evident as you may have to "downclock" your memory.

elbasha · Dec 15, 2008

The memory are 5-5-5-12, what does that mean?

sygnus21 · Dec 15, 2008

sygnus21 said:
sygnus21 said:

4- Is the RAM running on the correct voltage as indicated on the RAM sticks?

Click to expand...

1- What brand of memory is it by the way?

If you've read my post in the link I provided, these questions will become evident as you may have to "downclock" your memory.

elbasha said:
The memory are 5-5-5-12, what does that mean?

Please be aware that I can not help you if you don't answer all the questions. The questions are asked so that we are able to give you the best possible answer(s).

What i'm trying to find out is, is the memory running at its recommended settings, and since you're running 8gig with all your memory slots filled, do you need to downclock? I also need to know if you did anything to the memory thru the BIOS.

If your are unfamiliar wth your BIOS setting then I would suggest you find a forum that deals with your particular motherboard as they are more capable of helping you with those settings.

Or...maybe someone else here can help with those questions. I myself am unfamiliar with Asus boards so I can't give any advice there.

Be aware though that those questions will still need to be answered.

Please don't take this as me being angry or anything, I'm just trying to help.

elbasha · Dec 15, 2008

Hey there,
I didn't touch anything with the BIOS, the brand for the memory is Patriot.

elbasha · Dec 17, 2008

It has been a good 2-3 days without any crashes on me, not sure what is the case.

elbasha · Dec 17, 2008

It just crashed now. This is the third time it crashes when searching for new updates using the windows update. Any idea?

limneos · Dec 17, 2008

a few more ideas:

1. Double and Triple check your system's cooling, especially the processor's cooler/fan. Might be blocked or malfunctioning. Overheating usually does exactly what you described. (You can enter the BIOS and watch the CPU temperature for a couple of minutes , see if it's rising fast. everything above 55-60 degrees C is bad and indicates cooling problems)

2. Download latest drivers for your graphics card. (less probable)

3. Manually set the memory clock on the bios to match your memories 5-5-5-12 or whatever clocking they have. (worst chances, still worth a try (you would get blue screens instead of freezing if that was the case))

sygnus21 · Dec 17, 2008

elbasha said:
The memory are 5-5-5-12, what does that mean?

Change your timings to 5-5-5-15. Run the system for awhile and see if that cures your problem.

If you do not know how to enter the BIOS and change this, then:

sygnus21 said:
If your are unfamiliar wth your BIOS setting then I would suggest you find a forum that deals with your particular motherboard as they are more capable of helping you with those settings.

Or...maybe someone else here can help with those questions. I myself am unfamiliar with Asus boards so I can't give any advice there.

johngalt · Dec 20, 2008

FWIW - did you build the machine yourself? If so, you'll need to do a lot of tweaking to get things to work correctly - system building is not just about buying good components and slapping them together and getting a working system.

Sygnus is correct- we need *accurate* and *detailed* answers to troubleshoot what is going on. The fact that it is listed as a Kerberos issue is a bad thing - it really sounds like you should start over from scratch. Hate to have to say it, but something got hosed somewhere.

A couple of suggestions - find some forums that deal with the specific hardware you have and do some really detailed reading - for example, with my mobo, a 780i chipset based mobo, I am technically going to be looking forward to having issues when installing OSs with 4 GB of RAM installed - or when having all 4 RAM slots populated. I have 4 GB, in a 2 x 2 configuration, so only 2 slots are used - and I have not had issues with it yet. However, I did the reading and research *before* buying and slapping it all together.

Another thing is that you need to be *intimately* familiar with your BIOS - because you are your own tech support. There is no call Dell or HP when something doesn't work - you have to figure it out yourself.

elbasha · Dec 20, 2008

Hello there,
I will look into changing the RAM to match the mobo. The computer has not been crashing on me at all except when I do 2 things it sometimes crashes:

1 - Search for updates using windows update
2 - Copy files from a network computer

Other than that the computer has not crashed.

johngalt · Dec 20, 2008

Correct - in other words, whenever there is network activity of any kind.

Out of curiosity, have you scanned your machine for malware? In addition to your favorite antivirus (you *are* using anti virus, right) I'd suggest Malwarebytes.org

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