My new comp keeps freezing, HELP!!

Kyyou · Sep 19, 2008

I just bought a new computer last weekend, and it keeps freezing on me. I have no clue what it is, please help!!, also, I'm not really computer technical (my bro helped me w/ my comp, but he's gone and cant help me)
System specs:
-graphic card- Sapphire Radeon HD4870x2
-Motherboard-P5Q3 deluxe
-hard drive-Seagate 1000GB 32mb sata
-Western Digital 150GB 10krpm 16mb sata
-RAM-OCZ 4GB DDR3 1600MHz
Processor-Intel Core 2 Duo E8400 3.00GHz 6mb
OS- Vista x64 SP1

Blaydrnnnr · Sep 19, 2008

probably going to need some more info...what were you doing when it froze, or is it random.....is it under warranty? probably should have been the first question.. if it is... thats the way to go....its a new machine thats not working...you shouldnt have to diagnose or fix anything on a new machine... got a warranty...use it. get what you paid for.. a working system. That being said.. people will need to know what your doing when it freezes, or just hangs from nowhere...is there a blue screen or errors?

bruce2 · Sep 19, 2008

Welcome to the board. One thing I can suggest before more info is provided.
Open up the case with power unplugged. Make sure all cable connections, memory cards, and expansion cards are all set and good. Pay extra attention on the SATA cable connection to the Hard Drive. Let us know if it helps.

Kyyou · Sep 19, 2008

My comp freezes sometimes while I play Crysis, when my bro plays Rise of Legends, froze while I wrote this (had to rewrite), it freezes when I'm on the internet, playing games, ect. It doesnt display any errorsor blue screen b/c the screen, mouse, keyboard, sound literly freeze, cant move em or do anythin but restart the comp

k, just set all cables good and everything, gonna see if it helped

tonymazz · Sep 19, 2008

Let's start with the basics... new computer just loaded....hmmm maybe it can be simple things like loading updates to catch up, maybe it's device driver downloads to catchup....

Define you persception on "freeze".... do you get the "white screen of death" where the computer is not responding or is it constrained to busy with the drive whirling but to you it's non responsive.

Some times our systems have to catch up to get all the updates, virus definitions etc.....causes us to think we have a locked system ....just a thought.

Kyyou · Sep 19, 2008

k, settin cables didnt work

, I was listening to music while playin Chess (froze b4 on me so thought I would try again) when it froze. I just made sure all the cables were in good, to tell truth didnt really know what I was doing, my bro is commin home tommorrow though.

I'm pretty sure I got all my drivers updated and everything. When it freezes I cant do anything, its unresponsive, the keyboard lights go out, music stops, cant press keys or move mouse

tonymazz · Sep 19, 2008

How about looking at the "Event" log and tell us the types of errors you see. It appears that your computer hardware specs are more than adequate but would be interested in knowing what's in the logs.....

Had a similar problem until I completely reformated and rebuilt my system....now I have RI = 10.0 and things work just fine....

Wondering through our view of the event log that something might be evident...next time it freezes take note of the time it happens.

When it freezes to you shut down hard or do you ride it out to see if system comes back ?

Have you gone in and cleaned up the /users/<account name>/app data/local/temp directory to get rid of all the temp files ?

Do you have anti virus on your system ? What is it ?

Made any recent changes to system recently like is this just happening or been a problem for a while ?

...can ask all sorts of questions...but maybe if you peek at the event log it might lend a clue.

Kyyou · Sep 19, 2008

When it freezes, I wait maybe 30 sec, then press restart on the comp, just cleaned up the temp directory, and I downloaded AVG anitvirus free off the internet almost first thing. I just got this comp new, and it's been happenin since I got it, I'll go play chess and play some music to get it frozen, and then see what the log says

Kyyou · Sep 19, 2008

Was gonna go play chess, and was exiting internet explorer when I got a blue screen (1st time it happened). There was all writing and stuff on it, was tryin to read, said like error, windows needs to shut down to prevent dmg,and shut off in like 5 sec so I didnt get a good look, happened at 9:17, gonna go check the event log

Kyyou · Sep 19, 2008

I dont really know what you meant by check the event log, but this is what I came up with, the blue screen came at about 9:16

Log Name: Application
Source: Application Error
Date: 19/09/2008 9:04:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application ASUSAUDIOCENTER.EXE, version 0.1.1.9, time stamp 0x46fde781, faulting module ASUSAUDIOCENTER.EXE, version 0.1.1.9, time stamp 0x46fde781, exception code 0xc0000005, fault offset 0x0001868e, process id 0xcf4, application start time 0x01c91acd7df1f17c.

Log Name: System
Source: EventLog
Date: 19/09/2008 9:16:15 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The previous system shutdown at 9:13:55 PM on 19/09/2008 was unexpected.

Log Name: System
Source: Microsoft-Windows-HttpEvent
Date: 19/09/2008 9:16:16 PM
Event ID: 15016
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

Log Name: Application
Source: Application Error
Date: 19/09/2008 9:17:03 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application ASUSAUDIOCENTER.EXE, version 0.1.1.9, time stamp 0x46fde781, faulting module cmdevice.dll_unloaded, version 0.0.0.0, time stamp 0x46a5dc84, exception code 0xc0000005, fault offset 0x00be8f62, process id 0xce4, application start time 0x01c91acf4d922d3f.

Log Name: Application
Source: Microsoft-Windows-WMI
Date: 19/09/2008 9:17:41 PM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Joan Archer · Sep 20, 2008

If it was me I'd take it back he's only had it a week, it should not be like this.

Take it back and say you either want a replacement that works or your money back.

mattinahat · Sep 20, 2008

That used to happen to me and it was caused by a faulty stick of $230 RAM. Blue screens for no apparent reason and i hate to tell you it gets worse. For me it got to the point where my computer wouldn't stay on for 5mins before BSOD. It got so bad that it wouldn't get past the second boot screen thing. Took the RAM out and it works perfectly. Haven't had a crash in 2 weeks.

You might just be the unlucky owner of a bad stick(s) of RAM.

Try moving the RAM around and then if that doesn't work put one in and see if it crashes and if it does then try the other stick.

Could also be PSU, CPU, GPU, Mobo or HDD. It could be anything but try the RAM.

Kyyou · Sep 20, 2008

I wanna edit what I said earlier about when it freezes. It seems that my comp freezes when I am running applications. I can browse on the internet fine, but when I use applications, like chess titans, I can only move 1 or 2 pieces before it freezes.
It also freezes when I watch an episode of House, or Bleach. On BS player it runs all choppy and stuff, on vlc and windows media it runs good, but it freezes all the time

My new comp keeps freezing, HELP!!

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