Vista bluescreens when I close the lid of my laptop

A

Alastair

New Member
Hello everyone - hope you might be able to point me the right way?

I'm running Vista x64 Ultimate on a new Dell XPS 1330. I have set the laptop lid power option to "do nothing" (as I've always done). Whenever I close the laptop lid, however, it looks like the machine attempts to suspend, then it reboots and comes back with the "Windows has recovered from a mighty serious error" message.

I've searched and searched and not found any answer to this. All my drivers are up to date, I've WindowsUpdated, and I have no oddball hardware etc. Any advice please?
 

My Computer

System One

Product
Windows
Problem
Shut down unexpectedly
Date
28/07/2008 12:48
Status
Report Sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Files that help describe the problem (some files may no longer be available)
Mini072808-03.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: 3b
BCP1: 0000000080000003
BCP2: FFFFF80001BD5CD8
BCP3: FFFFFA601790EF00
BCP4: 0000000000000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
Server information: 3b2ac754-6ae0-4ddd-b3f5-9a46b50564a9
 

My Computer

System One

Hi, Alastair, and welcome to the forums.

One thing to note - the laptop ***SHOULD NOT**** be running for extended periods of time when the lid is closed - it restricts a massive amount of airflow into the laptop for cooling purposes, and I bet even money that your laptop is over heating and shutting itself off - hence the error message when you power it back on.

At the very least allow it to go into sleep mode.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System) Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree) 2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
Thanks for the reply. In fact I only do this when I am moving around between offices / etc - or when I want to save power for a few minutes by turning the screen off but leaving the laptop running.

In fact I get this problem the second I close the lid of the laptop... so prob not a cooling issue.

Cheers...
 

My Computer

System One

Alastair said:
Thanks for the reply. In fact I only do this when I am moving around between offices / etc - or when I want to save power for a few minutes by turning the screen off but leaving the laptop running.
Click to expand...

Did you check the AC and DC power configuration?
Anyway, when moving a laptop it is always better to put it first in the sleep mode to be sure the HDD is off.
 

My Computer

System One

Never broken a HDD through moving a laptop in my life... I guess I am quite careful / I'll risk it!

AC / DC power config, I haven't checked explicitly, but I have the same issue whether the laptop is plugged into the mains or not... which I suppose rules that out. :(

Thanks for your help!

Has anyone ever heard of this issue before?
 

My Computer

System One

Alastair said:
Never broken a HDD through moving a laptop in my life... I guess I am quite careful / I'll risk it!
Click to expand...

Hmmmm, it is not a question to break it or not, but it often happens that if the hdd is running while you move it, some datas can be corrupted and then who knows what can happen in which app ?
Anyway, as said John, if one day you forget that the laptop is running while the lid is closed, it is not only the HDD which risks to be corrupted, but everyone drives his machine as he wants.
 

My Computer

System One

You don't want to move a laptop with the hard drive active. The laptop hard drive can get damaged. Put it in sleep or hibernation when lid goes down.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
try letting it sleep when you close the lid, see if it resumes ok.
 

My Computer

System One

  • Manufacturer/Model
    §ĮŁΣNŦ Д$$Д$$ĮN
    CPU
    Xeon X3360
    Motherboard
    P5W64 WS Pro
    Memory
    Corsair XMS2 8gb @ 5-4-4-12 833mhz
    Graphics card(s)
    EVGA Geforce GTX470 SC+
    Sound Card
    X-Fi Extreme Gamer Fatlity Edition
    Monitor(s) Displays
    Samsung T200
    Screen Resolution
    1680x1050
    Hard Drives
    WD 1TB RE3
    PSU
    Thermaltake Toughower 750w
    Case
    NZXT Lexa Silver
    Cooling
    Zalman CNPS10x Extreme
    Mouse
    Razer Deathadder 3500dpi
    Keyboard
    Razer Lycosa Mirror
    Internet Speed
    24Mb/s
    Other Info
    My massive wifi antenna is in the post!
Guys, thanks for all the comments and efforts to help - it's much appreciated.

The lid close requirement is not just for when I am moving the laptop, it's also to save power when running off-grid and stationary.

If I put the laptop to sleep manually, then close the lid once it's slept, open again and resume, it's fine.

If I close the lid, the laptop bluescreens and restarts immediately.

!!!! :)
 

My Computer

System One

All these comments about damaging your hard drive aren't helping at all. Besides, my new hard drive can safely take 5G of force wile spinning, so it'll be fine to move it round while it's on (hence it's use in a portable computer...).

Anyway, your blue screen problem: it's probably something to do with the display driver. When you close the lid, the display gets turned off. Sometimes it's just a mechanical switch that turns off the backlight of the LCD, and other times it is actually the display which gets turned off. In this case, it's most likely the display getting turned off.

I recommend having a search on the web for a driver update (or use the Device Manager).
 

My Computer

System One

  • CPU
    Intel Core 2 Duo @ 2GHz
    Memory
    4GB DDR2 @ 667Mhz
    Graphics card(s)
    nVidia GeForce Go 7600
    Hard Drives
    1x 160GB 7200rpm 2.5" SATA
Cool. I will have a look - I got the latest driver from the Dell website already, but maybe there is something else out there. It's the boring Intel 865-based video if memory serves.
 

My Computer

System One

I just had another though - these blue screens are usually hardware failures of some kind...

Is there a little knobbly rubber 'button' anywhere on your laptop (keyboard-side)? This is what gets pushed by the lid closing the computer knows it's closed. Sometimes there's a clip inside the lid's lock instead. Anyway, if you can find where and what it is, press it without closing the lid. If the blue screen still comes up then never mind.

My little thought was maybe (not much chance) that closing the lid disrupts the connection of the display to the motherboard... a possible loose connection here ?
 

My Computer

System One

  • CPU
    Intel Core 2 Duo @ 2GHz
    Memory
    4GB DDR2 @ 667Mhz
    Graphics card(s)
    nVidia GeForce Go 7600
    Hard Drives
    1x 160GB 7200rpm 2.5" SATA
No, the power state of the LCD in the laptop is designed on almost all laptops to go off when the lid is lowered unless you change settings in the BIOS, if that setting is even available. At any rate, if it was a loose connection then more than likely there would be times when raising the lid would not power the LCD back on either....
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System) Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree) 2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
johngalt said:
No, the power state of the LCD in the laptop is designed on almost all laptops to go off when the lid is lowered unless you change settings in the BIOS, if that setting is even available. At any rate, if it was a loose connection then more than likely there would be times when raising the lid would not power the LCD back on either....
Click to expand...

Ok, no it was just a thought. My old laptop has a little rubbery button near the base of the screen that, when closed, is pressed. Pressing this turns off the LCD backlight in the screen. I can just mash the button with my finger and watch the screen flicker, but the actual image remains on the screen, just with no backlight.
 

My Computer

System One

  • CPU
    Intel Core 2 Duo @ 2GHz
    Memory
    4GB DDR2 @ 667Mhz
    Graphics card(s)
    nVidia GeForce Go 7600
    Hard Drives
    1x 160GB 7200rpm 2.5" SATA
Alastair said:

BCCode: 3b

OS Version: 6_0_6001
Service Pack: 1_0
Product: 256_1
Server information: 3b2ac754-6ae0-4ddd-b3f5-9a46b50564a9
Click to expand...

Hi Alastair,

I looked up the Microsoft Bug Check database and it lists the following for BCCode:3B


Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Cause
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

Check all OEM supplied default laptop programs as they are causing the BSOD you are getting ;)

Steven
 

My Computer

System One

If you have something like 'Dell Display Configuration Tool' running, it's probably that. I hate this crapware that OEMs stick on computers... useless.
 

My Computer

System One

  • CPU
    Intel Core 2 Duo @ 2GHz
    Memory
    4GB DDR2 @ 667Mhz
    Graphics card(s)
    nVidia GeForce Go 7600
    Hard Drives
    1x 160GB 7200rpm 2.5" SATA
Thanks guys. Trouble is, it's a clean build with no software other than the drivers loaded from Dell's website!!!

I am rebuilding again with the non-SP1 version of Ultimate - in case that makes a difference...
 

My Computer

System One

If you're going to be rebuilding, I'd try doing a temporary build first. If you have the space, use Vista's disk management tool to create a new partition on your hard drive. Then install this non-SP1 version of Vista onto that, using the dual booting thing (I'm not help for that, though). Then just boot into that version of Vista to see if it does the same thing.

I'm not entirely sure you can do this, though. Another thing to try is using a Linux LiveCD, but that won't be much use to determine the problem unless you have a degree in computer sciences (and they call it "user-friendly"!).
 

My Computer

System One

  • CPU
    Intel Core 2 Duo @ 2GHz
    Memory
    4GB DDR2 @ 667Mhz
    Graphics card(s)
    nVidia GeForce Go 7600
    Hard Drives
    1x 160GB 7200rpm 2.5" SATA
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