Hi,
I have a brand new Dell desktop (got it Friday) with Vista Home Premium 32-bit SP1 on it. The problem I'm having is that I'm not able to shut the computer off.
I'm going to the start menu, using the right arrow to display the full list of options (sleep, change users, restart, etc) and selecting Shut Down. Vista goes through the normal routine (shutting down, please wait, etc). After a couple of seconds the fans and hard drives shut down in the CPU and my monitor goes into sleep mode because it's not getting a signal. HOWEVER, in another second or two, the fans and hard drives spin back up, just like I'd pressed the power button on the CPU and the PC boots back up!
It was happening before I applied SP1, so that should not be the problem. I can't say for sure that it has been happening from the very beginning, but I think it has been. The first few times it happened I thought that maybe I had put it in sleep mode by accident (I typically hit shut down and leave the room before it's done). I haven't had time to reinstall any of my software yet, so it is pretty much as delivered from Dell.
Has anyone else experienced this problem? And more importantly, does anyone have any suggestions on fixing it? Right now the only way I can shut off my PC is to catch it on the reboot and hold in the power button on the CPU until it powers off.
Thanks for your help!
I have a brand new Dell desktop (got it Friday) with Vista Home Premium 32-bit SP1 on it. The problem I'm having is that I'm not able to shut the computer off.
I'm going to the start menu, using the right arrow to display the full list of options (sleep, change users, restart, etc) and selecting Shut Down. Vista goes through the normal routine (shutting down, please wait, etc). After a couple of seconds the fans and hard drives shut down in the CPU and my monitor goes into sleep mode because it's not getting a signal. HOWEVER, in another second or two, the fans and hard drives spin back up, just like I'd pressed the power button on the CPU and the PC boots back up!
It was happening before I applied SP1, so that should not be the problem. I can't say for sure that it has been happening from the very beginning, but I think it has been. The first few times it happened I thought that maybe I had put it in sleep mode by accident (I typically hit shut down and leave the room before it's done). I haven't had time to reinstall any of my software yet, so it is pretty much as delivered from Dell.
Has anyone else experienced this problem? And more importantly, does anyone have any suggestions on fixing it? Right now the only way I can shut off my PC is to catch it on the reboot and hold in the power button on the CPU until it powers off.
Thanks for your help!
