Data Execution Prevention closing Maplestory

R

ryanahari

Member
I re-downloaded a game called Maplestory and it has worked on this computer before but it has been crashing a few minutes after the program has come up. I get into the game, I jump around for a bit, and then a Microsoft Windows messages pops up saying "Maplestory has stopped working." It crashed so many times that I got a popup saying Data Execution Prevention has stopped Maplestory and I have already added the .exe to the exceptions column but it is still causing it to close. Here is a photo, I don't know why it keeps crashing it. :( I am running on a 64-bit Vista Home Premium.

217155_1603358534527_1553033819_31201135_1263857_n.jpg
 

My Computer

System One

ryanahari said:
I re-downloaded a game called Maplestory and it has worked on this computer before but it has been crashing a few minutes after the program has come up. I get into the game, I jump around for a bit, and then a Microsoft Windows messages pops up saying "Maplestory has stopped working." It crashed so many times that I got a popup saying Data Execution Prevention has stopped Maplestory and I have already added the .exe to the exceptions column but it is still causing it to close. Here is a photo, I don't know why it keeps crashing it. :( I am running on a 64-bit Vista Home Premium.

217155_1603358534527_1553033819_31201135_1263857_n.jpg
Click to expand...

Hi Ryan, welcome to the forums, I've came across a very similar error myself, maybe you might find the same solution I did here

MrNeeds
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA, Samsung 7200rpm 750Gb SATA, WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
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    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
Hi Dave, I followed through to your link. I updated all of my drivers, turned off Vista DEP completely, updated DirectX and such. However, I still get the message I was receiving before. I'm not sure if I have hardware DEP and it doesn't seem like I do. But my DEP is definitely the problem since Maplestory is crashing and the message is continuing to popup. I e-mailed Nexon support but they are very slow at responding and their suggestions do not work.
 
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System One

Dave, I have checked and my computer does indeed have a hardware-enforced DEP. I do not know if is off or on. I turned off Vista DEP by opening up an elevated Command Prompt and turning it off completely from there. Maplestory is still crashing.
 

My Computer

System One

That is a common error with Nexon's games. It relates to your graphics card, usually at moments where your card cannot handle the visuals, so your driver fails and the program is forced to close. After upgrading my system, this problem no longer occurred.
 

My Computer

System One

  • Manufacturer/Model
    Gateway DX4860
    CPU
    Intel Core i5-2320 @ 3.00GHz
    Memory
    6GB DDR3 SDRAM
    Graphics card(s)
    Zotac GeForce GT 240 1GB GDDR5
    Sound Card
    Intel H67 Express
    Monitor(s) Displays
    Samsung SyncMaster 2253LW
    Screen Resolution
    1680x1050 @ 60Hz
    Hard Drives
    SATA II 1.5TB Hard Drive
    PSU
    450 Watts
    Mouse
    NexxTech Wired Optical Mouse
    Keyboard
    HP 5189
    Internet Speed
    Telus High Speed 15mb/s
Actually, wait a few days for some new suggestions. Do you know what your graphics card currently is? This could just be a problem with your system. Also, does anything show up when Maplestory crashes, or does it simply crash to the desktop with no errors?


Try a clean boot just to be sure:

In the start menu search, look up "msconfig" (Without the "") > Then open the startup tab, and click deselect all > Restart your computer, and then try Maplestory again.
 

My Computer

System One

  • Manufacturer/Model
    Gateway DX4860
    CPU
    Intel Core i5-2320 @ 3.00GHz
    Memory
    6GB DDR3 SDRAM
    Graphics card(s)
    Zotac GeForce GT 240 1GB GDDR5
    Sound Card
    Intel H67 Express
    Monitor(s) Displays
    Samsung SyncMaster 2253LW
    Screen Resolution
    1680x1050 @ 60Hz
    Hard Drives
    SATA II 1.5TB Hard Drive
    PSU
    450 Watts
    Mouse
    NexxTech Wired Optical Mouse
    Keyboard
    HP 5189
    Internet Speed
    Telus High Speed 15mb/s
Okay because I want to make sure before I spend over $100 for an upgraded graphics card. Right now my card is "ATI Radeon HD 3650." When Maplestory crashes, I provided an image that shows that my computer's DEP is closing it even though my DEP is completely off. Here is another photo:
206325_1606245446698_1553033819_31205305_4970491_n.jpg


It's definitely the DEP because if Maplestory crashes too many times, a little icon at the bottom right of the screen pops up and says "Vista Data Execution Prevention stopped Maplestory. Find out why" but the DEP is off, which makes no sense. I restarted my computer with no startup programs and it still crashed. :|
 

My Computer

System One

ryanahari said:
Okay because I want to make sure before I spend over $100 for an upgraded graphics card. Right now my card is "ATI Radeon HD 3650." When Maplestory crashes, I provided an image that shows that my computer's DEP is closing it even though my DEP is completely off. Here is another photo:
206325_1606245446698_1553033819_31205305_4970491_n.jpg


It's definitely the DEP because if Maplestory crashes too many times, a little icon at the bottom right of the screen pops up and says "Vista Data Execution Prevention stopped Maplestory. Find out why" but the DEP is off, which makes no sense. I restarted my computer with no startup programs and it still crashed. :|
Click to expand...

To disable hardware DEP, it needs to be done in the bios, restart your pc and the first screen you see will instruct you to press a certain key to run setup, once in there you will find a number of options, if you have CPU configuration then it'll be in that option, it will have a name similar to "EXECUTE DISABLE BIT", "NX", "DATA EXECUTION PREVENTION" or "XD", hope this helps

MrNeeds
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA, Samsung 7200rpm 750Gb SATA, WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
Never mind, this is definitely not a graphical issue.

Try this so you can: 1. Be sure DEP is disabled 2. Fix the problem if it isn't

Right click on Computer > Properties > Advanced System Settings > click the Settings button under Performance > Data Execution Prevention > Select "Turn on DEP for all programs and services except those I choose" and find/select Engine.exe

If the options are unselectable, then DEP really is disabled, and you should follow the above suggestion by MrNeeds, though I'm unsure if that would work since it is hardware DEP and Maplestory is software.
 

My Computer

System One

  • Manufacturer/Model
    Gateway DX4860
    CPU
    Intel Core i5-2320 @ 3.00GHz
    Memory
    6GB DDR3 SDRAM
    Graphics card(s)
    Zotac GeForce GT 240 1GB GDDR5
    Sound Card
    Intel H67 Express
    Monitor(s) Displays
    Samsung SyncMaster 2253LW
    Screen Resolution
    1680x1050 @ 60Hz
    Hard Drives
    SATA II 1.5TB Hard Drive
    PSU
    450 Watts
    Mouse
    NexxTech Wired Optical Mouse
    Keyboard
    HP 5189
    Internet Speed
    Telus High Speed 15mb/s
Mr. Needs, I tried to disable DEP from the BIOS but it's grayed out. The only thing that came close to "EXECUTE DISABLE BIT", "NX", "DATA EXECUTION PREVENTION" or "XD" was under Power and it was called "NX." It's grayed out and I can't disable it. There isn't any other mention of "EXECUTE DISABLE BIT", "NX", "DATA EXECUTION PREVENTION" or "XD" under any column. Here's a photo:
217779_1606550094314_1553033819_31205784_6791977_n.jpg


Madandfrustrate, my Vista DEP is also grayed out which means it is entirely shut off. My first attempt at solving my Maplestory problem was to add it to the exceptions column of Vista DEP but it still closes it and crashes.
 
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Guys, thank you very much for you help but I fixed the problem! I opened up an elevated command prompt, typed "netsh winsock reset", restarted my computer, and by some miracle the program is no longer crashing nor disconnecting! Hopefully players will see this and it will fix their problem, thanks again!
 
Last edited:

My Computer

System One

ryanahari said:
Guys, thank you very much for you help but I fixed the problem! I opened up an elevated command prompt, typed "netsh winsock reset", restarted my computer, and by some miracle the program is no longer crashing nor disconnecting! Hopefully players will see this and it will fix their problem, thanks again!
Click to expand...

Thank you very much Ryan, your solution will no doubtedley help others with this issue, also it helps us understand what the problem was and how to fix it in the future. Enjoy your game :-)

MrNeeds
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA, Samsung 7200rpm 750Gb SATA, WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
Sorry for the giant bump, but I am having the same problem. I tried putting this code, it worked the first time until the loading screen , and a hackshield update error came up, and after that whenever I put that code into the cmd it just said maplestory was closed due to data execution prevention, even though I have disabled it through the cmd.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard
    CPU
    Intel(R) Core(TM)2 Duo CPU
    Monitor(s) Displays
    Notebook
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