DX Device Capabilities Error

J

jenniferivy

New Member
I recently downloaded the trial version of Hell's Kitchen from various sites (Big Fish Games, iWin, etc.) but get the same error from all the downloads when I click play game.

Error reads as follows: (DX error: - 2005530518) could not get DX device capabilities l:\projects\gamefabric\windows\library\c... (70)

I've installed the latest DirectX 10 from the Microsoft website.

I also ran DXDiag to find graphics card info and updated the driver.
-------------------------------------------------------------------
DXDiag Info:

System Information
------------------
Time of this report: 2/13/2009, 21:09:11
Machine name: IBM
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
Language: English (Regional Setting: English)
System Manufacturer: IBM
System Model: 2366N42
BIOS: PhoenixBIOS 4.0 Release 6.0 for IBM ThinkPad
Processor: Mobile Intel(R) Pentium(R) 4 - M CPU 1.80GHz, ~1.8GHz
Memory: 766MB RAM
Page File: 918MB used, 882MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: ATI MOBILITY RADEON 7500
DAC type: 8 bit
Device Key: Enum\PCI\VEN_1002&DEV_4C57&SUBSYS_05171014&REV_00
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1024 x 768 (16 bit) (1Hz)
Monitor:
Driver Name: vga
Driver Version: 6.00.6001.18000 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 1/19/2008 00:52:08, 10752 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-0F17-11CF-F435-6632AFC2CB35}
Vendor ID: 0x1002
Device ID: 0x4C57
SubSys ID: 0x05171014
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel:
Deinterlace Caps: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
-----------------------------------------------------------------------------
I am running Windows Vista Home Premium 32bit on an IBM ThinkPad

Any help would be greatly appreciated.
 

My Computer

System One

  • Manufacturer/Model
    IBM ThinkPad
    CPU
    IBM ThinPad
    Graphics card(s)
    Standard VGA Adapter
    Other Info
    DxDiag shows ATI Mobility Radeon 7500
Hi Jenniferivy,

The developer of this application has made an error during programming, Unfortunatly he is the only person capable of fixing the problem since its his soure-code :(

Steven
 

My Computer

System One

So that means it's the game and not my specs? Darn, I was really looking forward to trying this game out.
 

My Computer

System One

  • Manufacturer/Model
    IBM ThinkPad
    CPU
    IBM ThinPad
    Graphics card(s)
    Standard VGA Adapter
    Other Info
    DxDiag shows ATI Mobility Radeon 7500
jenniferivy said:
So that means it's the game and not my specs? Darn, I was really looking forward to trying this game out.
Click to expand...
before you go, ive just noticed that your DirectX diagnostic log is showing your graphics card as a standard vga graphics adaptor. You need to install your graphics card before you try and play a game. DirectX features wont be running unless its installed.
jenniferivy said:
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: ATI MOBILITY RADEON 7500
DAC type: 8 bit
Click to expand...
i would download and install the graphics driver from IBM 's website, i need to know the exact model of your notebook for the correct driver.
http://www-307.ibm.com/pc/support/s...s/browseByProductLandingPage.vm&validate=true
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA, Samsung 7200rpm 750Gb SATA, WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
before you go, ive just noticed that your DirectX diagnostic log is showing your graphics card as a standard vga graphics adaptor. You need to install your graphics card before you try and play a game. DirectX features wont be running unless its installed.

i would download and install the graphics driver from IBM 's website, i need to know the exact model of your notebook for the correct driver.
IBM Personal computing support - Browse by product
Click to expand...

It's an IBM ThinkPad T30 (not sure how to find more info on that).
I went to Lenovo Support and Downloads but can't find a driver for a graphics card.
How do I go about installing the card?
Thanks for your help. :D
 

My Computer

System One

  • Manufacturer/Model
    IBM ThinkPad
    CPU
    IBM ThinPad
    Graphics card(s)
    Standard VGA Adapter
    Other Info
    DxDiag shows ATI Mobility Radeon 7500
I just found the driver I think I need.
It's for the ATI Mobile Radeon 7500 and says it's an update for Vista on the ThinkPad T30. I'm going to download that and hope for the best.
Thanks! :D
 

My Computer

System One

  • Manufacturer/Model
    IBM ThinkPad
    CPU
    IBM ThinPad
    Graphics card(s)
    Standard VGA Adapter
    Other Info
    DxDiag shows ATI Mobility Radeon 7500
jenniferivy said:
I just found the driver I think I need.
It's for the ATI Mobile Radeon 7500 and says it's an update for Vista on the ThinkPad T30. I'm going to download that and hope for the best.
Thanks! :D
Click to expand...
good luck jennifer, hopefully that would solve your problem, you know where we are if it hasnt ok.
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA, Samsung 7200rpm 750Gb SATA, WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
Problem not solved, unfortunately. I think the problem lies somewhere within Vista and the graphics card on my laptop. It seems they haven't made a suitable driver for both the older version of the Mobility Radeon that I use AND Vista. Hopefully they will, otherwise I might be forced to "downgrade" to Windows XP which seemed to give me less problems when I ran it.
 

My Computer

System One

  • Manufacturer/Model
    IBM ThinkPad
    CPU
    IBM ThinPad
    Graphics card(s)
    Standard VGA Adapter
    Other Info
    DxDiag shows ATI Mobility Radeon 7500
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