Failed installation of digital camera drivers

D

Dinah K

Member
Hi,
I need help fixing failed installation of drivers for a NIKON DSC COOLPIX L12-PTP digital camera.

I attached the USB cable and camera to my PC and got options. I chose Locate and install driver software. A window soon appeared with the message:

Windows found driver software for your device but encountered and error while attempting to install it.

Digital Still Camera

The account specified for this service is different for the account specified for other services running in the same process

There was no number assaciated with the error message.


I then tried to figure out after opening Task Manager as Administrator what the services are that should all be associated with the same account in the same process. The only process that I could see that seemed like it might be the appropriate one is NKMonitor.exe (PID 2636). I right clicked on it and then on go to services, but there was nothing highlighted to show any related services.

I opened the file location of the process and it was C:\Program Files\Common Files\Nikon\Monitor\NKMonitor. This is a program I downloaded a few days ago from Nikon's website to try and fix the problem I'm having with driver installation. I couldn't find the drivers for my camera on their website.

Can anyone tell me how I can find out what the process is that's associated with installation of the camera drivers? How do I find what all the services are that are running in that process?

I'm familiar with Services and using Command Prompt if there's a way to find out using either of those. Though it seems like maybe the thing to do would be to communicate with Nikon to resolve this, I've had the problem of the account specified for a service being different for the account specified for other services running in the same process happen before. I'd like to have some way to resolve it any time it happens again as well as in this particular case.

Any help is very much appreciated.

Dinah
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario C700 Notebook PC
    CPU
    Intel Pentium Dual CPU
    Memory
    2 GB
I don't recall running into that error message. I see you have HP. I've had a string of them and found this forum to be excellent:

HP Business Support Center

It says "business" but it's not paid support. It's users answering questions like here. Just everyone on there has had HP machines for some time. :)

My inclination would be to uninstall the original software. But before doing too much I would try the HP support site. It also has all the original software, drivers, user manuals that came with the PC if it's a standard package.

Registration is free and when I signed up they accepted hotmail as an email with no complaints.

edit: that said you may get a good answer here still. The HP site is good to have in your bookmarks in any case. :)
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G 2 SIIG Superspeed docks w/WD Caviar Black Sata II or III
Thanks for your reply. I'll definitely uninstall the Nikon program I installed two days ago. I had no problem transferring photos from my camera onto my computer via USB cable until about a week ago, and I never had the Nikon software I just installed on my computer. I don't think it's anything I need, but I thought it might fix the problem and that's why I installed it. I'll go looking in Programs for anything else Nikon related, too, and remove them. You suggest that I uninstall the original software, and I know it must be there, but I don't recall ever seeing anything related to Nikon.

Thank you for suggesting the HP Business Support Center, as well, though it would still be helpful to know how to resolve the account specified for this service is different for the account specified for other services running in the same process problem. This is definitely an Vista related problem that I've encountered several times. It would be good to know some way to fix it. I keep printed information whenever I find solutions to problems I run into and I'd love to add this fix to my collection.

Dinah
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario C700 Notebook PC
    CPU
    Intel Pentium Dual CPU
    Memory
    2 GB

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G 2 SIIG Superspeed docks w/WD Caviar Black Sata II or III
Thanks for your reply. I'm still working on it!

Dinah
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario C700 Notebook PC
    CPU
    Intel Pentium Dual CPU
    Memory
    2 GB
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