DVD/CD ROM shows Code 10

R

Ron Prickitt

New Member
A customer installed Norton 360 on both his Pavillion desktop and Toshiba laptop running Vista Home Edition. Both DVD/CD ROM's ATAPI and TSST respectively are now showing Code 10 in Device Manager. What needs to be done as reinstalling the driver doesn't seem to do the trick. THANKS - - RON
 

My Computer

System One

Ron Prickitt said:
A customer installed Norton 360 on both his Pavillion desktop and Toshiba laptop running Vista Home Edition. Both DVD/CD ROM's ATAPI and TSST respectively are now showing Code 10 in Device Manager. What needs to be done as reinstalling the driver doesn't seem to do the trick. THANKS - - RON
Click to expand...

go to norton, get the un-install tool and un-install it

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Ron Prickitt said:
Thanks for this reply. Have you seen this before? Should my customer install another product like Norton Utilities Premier Edition? RON
Click to expand...

Ron

I was a long time loyal norton user untill they started having problems. the have become synonymous for bloatware that is next to impossible to remove. You have to get a special tool to un-install their AV.

Around here there are several favorites (all good). Microsoft security essentials is a nice small footprint av. It does its job in the background and you almost forget it is there.

Eset Smart security. My personal favorite.. Has both a world class AV and a built in firewall. Nice easy GUI, and almost idiot proof.

There is also Avast, Kaspersky, etc.

Hope this helps

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
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