Solved Why is CD ROM Drive Unavailable?

I have a Toshiba Satellite with Vista32bit and the CD ROM drive is not working. It is called MAT****A DVD-RAM UJ-850S ATA Device.
(:eek:**** indicate profanity so please use your imagination--starts with 's', ends with 't')

In 'Device Manager' I get this message "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (Code39). When I click "check for solutions" nothing is reported back to me and I can't find out what Code 39 means.

When I try to update the driver, I get this message "The best driver software for your device is already installed. Windows has determined the driver software for your device is up to date."

I've also run a ParetoLogic driver scan and it says the driver is okay and up to date.

System Information says Drive-Not Available and Status-Error.

Also the Network Adaptor 6TO4 Adaptor is in a state of error and System Information says "This device is not working properly because Windows cannot load the drivers required for this device."

I think the problem was caused when I reinstalled my printer using the disc. I reinstalled it then updated it online. The disc drive whirred into action when I clicked to update the driver, I remembered I hadn't removed the disc and promptly did so...I think that was my mistake.

But how can I fix it? Does anyone know? Please.

Regards
Yapeen

Yapeen

Uninstall the drivers that are not properly installed and let vista find them. If vista cant find them download them for the Mat***** web site and install in safe mode.

Code 39 description and fix can be found here PC Hell: How to Fix Error Code 39 with DVD or CD-ROM drive in Windows XP/Vista All I had to do was google it


Ken

Ken

Thank you so much. The PC Hell link has fixed it. I didn't uninstall the driver, just followed the other instructions.

I'm a complete computer novice so it's wonderful to have this solved so easily (in the end!)

Thanks again.

Yapeen

Google FTW :D I can google just about anything and with a little sifting come up with the solution

yappen

Glad you are working. It was an easy one for a change<g>

I have had this problem again i.e. the CD ROM drive not being recognized. This message appeared when a disc was inserted, "Windows Media Center cannot detect a video DVD in the DVD-ROM drive. Insert a video DVD into the drive."

The previous solution couldn't be applied (i.e. for Error Code 39) but after a process of elimination I found the cause of the problem.

It was a Windows update:
Update for Windows Mail Junk E-mail Filter [March 2012] (KB905866)

[FONT=&quot]After uninstalling the update and restarting the computer, the drive was working once more.

Hope this information saves other people a lot of bother.

Yapeen
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