The Classic CD/DVD Drive Missing Issue

Toxic Tension · Jun 21, 2009

Alright, so here's the deal. I let my little brother use my computer for a few hours and when I got back on it, my cd/dvd drive was no longer recognized by Windows. I asked my brother what he did, and he told me that he only installed itunes and was using it. So I searched the issue on google and indeed, found the original solution of "Deleting the Upper and lower filters". Unfortunately, when I look in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}, there is no Upperfilter or Lowerfilter to be found. Every now and then, I'm lucky and I'll have the Cd Drive for a couple of hours. But even without restarting the computer, I'll check My Computer and it'll be gone. Any advice would be greatly appreciated. My laptop is only a little over a year old, and I'd like to keep it in great condition.

-Toxic Tension

stoneys-nutz · Jun 22, 2009

Hello Toxic Tension,
Try here, there's an auto fix feature which might do the job. Post your result's, i will be interested to see if this work's.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Toxic Tension · Jun 22, 2009

stoneys-nutz said:
Hello Toxic Tension,
Try here, there's an auto fix feature which might do the job. Post your result's, i will be interested to see if this work's.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Alright, so I tried running Auto Fix it but all I received was a window that said, "This Microsoft Fix it does not apply to your operating system or application version."

stoneys-nutz · Jun 22, 2009

That sound's about right for MS. Have you tried doing a system restore to before the point where your brother was on the machine ?.

Toxic Tension · Jun 22, 2009

stoneys-nutz said:
That sound's about right for MS. Have you tried doing a system restore to before the point where your brother was on the machine ?.

Yes, I've tried numerous restore points but the cd/dvd drive remains missing.

stoneys-nutz · Jun 22, 2009

Ok, try this, start, (bottom left corner) in the search bar type msconfig, press enter, go to the startup tab and disable any third party item's, (not microsoft item's), there may be something that your brother d/loaded running that is causing the problem. Post your result's. Good luck.

stoneys-nutz · Jun 22, 2009

Have you un-installed iTune's, if not it might be an idea to try that too.

Toxic Tension · Jun 22, 2009

stoneys-nutz said:
Have you un-installed iTune's, if not it might be an idea to try that too.

I disabled all third-party programs in the Startup tab and rebooted, but the cd/dvd drive still isn't there. And yes, I uninstalled itunes as soon as I found out it was part of the problem.

nso5300 · Jun 22, 2009

when your drive is avaliable what driver is it using and where is it located

Flavius · Jun 22, 2009

Toxic Tension said:
Alright, so here's the deal. I let my little brother use my computer for a few hours and when I got back on it, my cd/dvd drive was no longer recognized by Windows. I asked my brother what he did, and he told me that he only installed itunes and was using it. So I searched the issue on google and indeed, found the original solution of "Deleting the Upper and lower filters". Unfortunately, when I look in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}, there is no Upperfilter or Lowerfilter to be found. Every now and then, I'm lucky and I'll have the Cd Drive for a couple of hours. But even without restarting the computer, I'll check My Computer and it'll be gone. Any advice would be greatly appreciated. My laptop is only a little over a year old, and I'd like to keep it in great condition.

-Toxic Tension

First all check you have CD -ROM /DVD section in device manager.
if yes you have to read does any error on DVD drive (for example yellow triangle,or down arrow),right click on DVD Drive>>Main tab i read info about drive

Here you have MS special tool to diagnose trouble with DVD
Your CD or DVD drive cannot read or write media

Toxic Tension · Jun 22, 2009

nso5300 said:
when your drive is avaliable what driver is it using and where is it located

I'll let you know the next time I am able to use the drive...which has been a long time now.

Toxic Tension · Jun 22, 2009

Flavius said:
Toxic Tension said:

Alright, so here's the deal. I let my little brother use my computer for a few hours and when I got back on it, my cd/dvd drive was no longer recognized by Windows. I asked my brother what he did, and he told me that he only installed itunes and was using it. So I searched the issue on google and indeed, found the original solution of "Deleting the Upper and lower filters". Unfortunately, when I look in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}, there is no Upperfilter or Lowerfilter to be found. Every now and then, I'm lucky and I'll have the Cd Drive for a couple of hours. But even without restarting the computer, I'll check My Computer and it'll be gone. Any advice would be greatly appreciated. My laptop is only a little over a year old, and I'd like to keep it in great condition.

-Toxic Tension

Click to expand...

First all check you have CD -ROM /DVD section in device manager.
if yes you have to read does any error on DVD drive (for example yellow triangle,or down arrow),right click on DVD Drive>>Main tab i read info about drive

Here you have MS special tool to diagnose trouble with DVD
Your CD or DVD drive cannot read or write media

In the device manager, there is no Cd-Rom/Dvd section.

As for the MS Fix it, it searched for any problems and all that was noted was that there was no cd/dvd drive on the computer, and that it was not solved.

Flavius · Jun 23, 2009

Toxic Tension said:
In the device manager, there is no Cd-Rom/Dvd section.

Check your BIOS detect DVD - if not you have corrupted cables or DVD drive
If your BIOS detect DVD check you can boot bootable DVD (for example you can use for test Vista DVD) if not you can also probably have corrupted cables or DVD drive

stoneys-nutz · Jun 23, 2009

If it was a desk top i would unplug the power cable for 5 min's, I suppose you could take the battry out for 5 min's and try that, you would be supprised how often that work's.

Toxic Tension · Jun 23, 2009

Flavius said:
Toxic Tension said:

In the device manager, there is no Cd-Rom/Dvd section.

Click to expand...

Check your BIOS detect DVD - if not you have corrupted cables or DVD drive
If your BIOS detect DVD check you can boot bootable DVD (for example you can use for test Vista DVD) if not you can also probably have corrupted cables or DVD drive

I tried booting off of the Windows ME disc (I don't have a vista disc), and still got nothing...I'm thinking I'm probably just going to take this to Geek Squad. I don't want to take it apart myself (It's a laptop).

Toxic Tension · Jun 23, 2009

stoneys-nutz said:
If it was a desk top i would unplug the power cable for 5 min's, I suppose you could take the battry out for 5 min's and try that, you would be supprised how often that work's.

Hmm, okay I'll give that a shot when I get back (I have to go take my driver's test. :cool:

)

stoneys-nutz · Jun 23, 2009

Good luck with that.

archie123 · Jun 23, 2009

is your cd rom/dvd listed here?...........

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

Toxic Tension · Jun 23, 2009

archie123 said:
is your cd rom/dvd listed here?...........

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

There are two different things listed in that directory:

CdRomHL-DT-ST_DVDRAM_GSA-T20N___________WC05_________

DiscWDC_WD1600BEVS-60RST0_______________04.01G04

archie123 · Jun 23, 2009

looks like one is a hard drive? wdc i think is western digital DiscWDC_WD1600BEVS-60RST0_______________04.01G04

the other CdRomHL-DT-ST_DVDRAM_GSA-T20N___________WC05_________

looks like a cdrom dvd drive , delete that and reboot

The Classic CD/DVD Drive Missing Issue

New Member

My Computer

Gamerholic

My Computer

New Member

My Computer

Gamerholic

My Computer

New Member

My Computer

Gamerholic

My Computer

Gamerholic

My Computer

New Member

My Computer

My Computer

Expelled

My Computer

New Member

My Computer

New Member

My Computer

Expelled

My Computer

Gamerholic

My Computer

New Member

My Computer

New Member

My Computer

Gamerholic

My Computer

I Tunes hates Me

My Computer

New Member

My Computer

I Tunes hates Me

My Computer