iPod driver installation problem

D

DaveWfg

New Member
When I first connected my iPod to Vista it installed the "necessary software" but later stopped working. When I restarted the computer, the drivers wouldn't install. I tried it in different USB ports and finally got it working, except now when I connect the iPod I get "there may be a problem with this device. Scan (recommended) or continue without scanning. I close this box and the iPod seems to work fine, but this error message consistently appears. I did have a flash drive installed and it seems that the iPod drive is now the same drive letter as the flash drive was. Could this be the cause of my problem, and if so how do I fix it?
Thanks.
Dave Ward
 

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Hi, I visited the link you sent me. It seems to be mainly about problems with Vista recognizing the iPod, and I couldn't seem anything about the Vista message I get when connecting the iPod ("There may be a problem with this disk drive. Scan it (recommended) or Continue without scanning.")
I got the computer to recognize the iPod, it is listed as "drive F" in My Computer. It also seems to work, although iTunes did freeze at one point. It's just that this message keeps coming up. I think it might have something to do with a conflict between the flash drive I had installed previous to installing the iPod, (the flash drive was listed as "drive F") and the iPod, which is now also listed as drive F. Somebody told me the drivers for the flash drive are probably still on the computer and causing a conflict with the iPod. If that could be the case, how do I get rid of the drivers for the flash drive?
Thanks for any advice.
Dave Ward
 

My Computer

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My Computer

System One

  • Manufacturer/Model
    eMachines D620 (laptop)
    CPU
    AMD Athlon Processor 2650e 1.60GHz
    Motherboard
    ACPI x86-based PC
    Memory
    (RAM) 1.00GB
    Graphics card(s)
    Internal DAC (400MHz) - memory: 382 MB
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    ATI Radeon X1250 - 14"
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    1280 x 800 (60Hz)
    Hard Drives
    ST9160310AS ATA Device
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    Stealth~graphite
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    Synaptics PS/2 Port Touchpad + Microsoft Optical Mouse 500
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    Launch Manager Version 2.0.02
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I'm not so sure I can see anything there that will solve my problem, possibly due to my ignorance. If the problem is caused by a driver conflict between the iPod and the flash drive (even though I used the "safely remove hardware" to remove the flash drive), can you tell me how to remove the drivers for the flash drive? I don't need the flash drive anyway. Do I need to reinstall the flash drive, then go to "Device Manager" and uninstall it? If I then ran a software program, RegVac, would that remove all remnants of the flash drive and stop the "error message" from coming up?
Apparently there is a way to do this with Windows XP, by going to Administrative Tools-Storage-Removable Storage. But this doesn't exist in Vista, there is nothing about removable storage. Possibly there is another way of doing it, of which I'm not aware.
Thanks for any help.
 

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hello:

---it seems that if your Ipod is working fine with your pc, and the only issue is the 'annoying' message - then I would just X it each time and ignore it; since I just looked at a few websites that list similar problems as yours, and it is recommended not to remove any drivers from your system since they become part of your hard drive---any one else help us out?---thank you---

peace
 

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  • Manufacturer/Model
    eMachines D620 (laptop)
    CPU
    AMD Athlon Processor 2650e 1.60GHz
    Motherboard
    ACPI x86-based PC
    Memory
    (RAM) 1.00GB
    Graphics card(s)
    Internal DAC (400MHz) - memory: 382 MB
    Sound Card
    Realtek High Def Audio
    Monitor(s) Displays
    ATI Radeon X1250 - 14"
    Screen Resolution
    1280 x 800 (60Hz)
    Hard Drives
    ST9160310AS ATA Device
    Case
    Stealth~graphite
    Mouse
    Synaptics PS/2 Port Touchpad + Microsoft Optical Mouse 500
    Keyboard
    Launch Manager Version 2.0.02
    Internet Speed
    Cable/wireless-router
    Other Info
    NO WEBCAM - (privacy)
Hello DaveWfg,

Do you know what generation iPod you have?

No...you shouldn't be getting that message unless the iPod's hard drive is going or corrupted. I currently have the 6th generation 80gig iPod Classic that works with my Vista x64 just fine. Before that I had a 30gig monochrome 4th generation that had the same problems as yours (under XP for me though) before it finally died. Sounds like your hard drive might be corrupted and may need wiping.

If you have a 5th of 6th generation iPod, using the latest version of iTunes, you should be able to reset the thing by plugging it in and clicking "restore" under iTunes.

Not sure if this will help as I haven't had to use this feature myself, but it's worth a try.

Note that this will "probably wipe your iPod clean, so you'll need to re-sync after it's done.

Let me know?
 

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Hi, It's a 4th generation (monochrome) iPod. The thing is, I bought it for my father and before giving it to him I tried it on my computer (I also have the same operating system as his, Vista Premium) and didn't have any problems. When I tried it on his computer I encountered these problems and error message. He had a flash drive plugged into an unpowered USB hub. I uplugged the flash drive, usiing the "safely remove hardware", and plugged in the iPod. At first the "installing new hardware" seemed to repeatedly go "on and off" (the computer seemed unable to install it) and the iPod wasn't listed in My Computer. I unplugged the USB hub and tried plugging the iPod into the other USB ports until it finally seemed to install-It was now listed in My Computer. It seemed to work fine also, with the exception that everytime I plug in the iPod I get this "device may not work properly" (or perhaps it's "device may not be working properly") and when I restart the computer with the iPod still plugged in, the computer does a "disk check" on the iPod before starting up. So I think the problem is probably caused by some USB conflict and not a problem with the iPod itself, as it did seem to work with no problem on my computer.
Thanks for any advice.
P.S. I did a "restore" on the iPod also, as I seem to recall a message saying to do so.
 
Last edited:

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If it's working on one computer but not the other, then it could be a conflict with the computer. Also, make sure to "eject" the iPod, if told to do so, before removing it from the USB port, otherwise you risk corrupting the iPod's hard drive. Especially that one, which is made by HP? Mine was.

Glad to see you got it figured out and good luck.
 

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    ATI Radeon HD 4890 (1GHz)
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    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
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    1680 x 1050
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    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
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    Antec Neo HE 550
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    Zalman CNPS9500 AT
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    Logitech MX Revolution
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You're correct, my father's computer is made by HP. Mine is a Compaq Presario, which I understand is also made by HP, or bought out by them. I did have iTunes setup to "manage manually", and always used the "safely remove hardware". At one point, though, iTunes seemed to freeze and I was unable to drag the files to the iPod. I changed it to "sync automatically", which is supposed to allow you to disconnect the iPod without using the "safely remove hardware", but the iPod still flashed the "do not disconnect" icon and so I had eject it using the "safely remove..."
None of this helps me solve how to stop the "this device may not work properly" message that constantly appears. Somebody suggested not to try removing the flash drive drivers, which may or may not still be on the computer and thus causing the conflict (I'm only guessing that this is the cause of the error message), because the drivers become part of the hard drive. I don't know enough to know if this is the case or not. I was thinking of running a registry cleaner to see if that would get rid of the message. Maybe I should just give up and accept things the way they are.
Dave Ward
 

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Err...I meant your monochrome 4th generation iPod was (probably) made by HP.

Also....

sygnus21 said:
Also, make sure to "eject" the iPod, if told to do so, before removing it from the USB port, otherwise you risk corrupting the iPod's hard drive. Especially that one, which is made by HP? Mine was.
Click to expand...
Meaning that "if" iTunes suggests you "eject" before disconnecting from iTunes, you should do so.

Sometimes iTunes doesn't automatically "eject" and will warn you to do so before disconnecting your iPod from the USB port. You need to heed this warning otherwise you risk damaging the iPod, especially with the older models such as the one you have. That's what I meant.

As for the "this device may not work properly" - look in iTunes and make sure you don't have the "Enable disk use" box checked. If so, un-check then try the iPod and see if the error is still present. If so, then there may be something else going on, and which I have no suggestions for.

Good luck
 

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    ATI Radeon HD 4890 (1GHz)
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    X-Fi Titanium - Fatality Pro Series
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    1680 x 1050
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    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
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    Logitech MX Revolution
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    Logitech Wireless Wave
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    "High" Speed DSL? Is that like low speed FIOS?
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    Q6600 B3 Revision OC to 3.0GHz
Hi, I should have realized what you meant, but I didn't know HP also made iPods (for Apple I presume). I know very little about them and just assumed that they were all made by Apple.
As for the check mark against "Enable disk use", you're right, it is checked. I'll try unchecking it.
Thanks very much for all your help, I do appreciate people taking the time to be of some help.
Dave Ward
 

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The first one I had (the monochrome version) was made by HP. I think? that when they were first made to operate on Windows, they were made by HP and had HP stamped on the back of them. Look on the back of your monochrome one, does it say HP? If not, then it was probably made by Apple.

Now they're all made by Apple so...
 

My Computer

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  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Mouse
    Logitech MX Revolution
    Keyboard
    Logitech Wireless Wave
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
Hi, I'm pretty certain there's no "HP" on the back, I'll have to wait 'til I get out to my parents' place to double check. I do appreciate all the information you've given me. Hopefully I'm becoming a little more "computer literate".
 

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