Hey all, I am having trouble with my Tablet PC. I sent this email to HP, but their email response service is apparently down until Monday :/
I'd rather not wait that long, so this is exactly what I sent them. Any suggestions to help get my tablet working again would be great.
Thanks in advance.
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"Please provide the exact problem description."
Hello.
Recently the touch screen input has stopped working entirely on my tx2000 series Tablet PC.
I believe that the issue is related to the "Wacom Touch Serivce".
Below is a direct link to a screen-shot of three relevant windows, from top to bottom respectively;
*
http://img525.imageshack.us/img525/470/tablethelp.png
*
1] The Services window.
2] The error that is produced when I attempt to Start the service manually in the Services window.
3] The service as it appears in the System Configuration window.
This second link shows a relevant portion of my Device Manager, which is showing no errors whatsoever;
*
http://img135.imageshack.us/img135/4613/devicemanager.png
*
I also have one more screen-shot that appears to show there is nothing wrong with the drivers or software;
*
http://img211.imageshack.us/img211/8554/cptablet.png
*
All of the options and menus appear in the Control Panel properly.
These things in mind, it appears to me that Wacom Touch Service is the issue.
I am not sure what I can do to resolve this, since reinstalling the drivers has not allowed the service to start.
----------
"Please provide previous troubleshooting steps, or information that can help HP assist you."
I have both uninstalled and reinstalled the latest recommended drivers on the HP Support website in Safe Mode; "Wacom Digitizer Driver 5.05-5_HP5 A" or "sp38191.exe".
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"Has anything changed since the unit functioned properly (installation of SW, settings, cabling, etc.)"
I can not say specifically what changed on my system around the time that the Tablet functionality stopped working. However I have not performed any major software changes recently, and no hardware changes.
--------
I'd rather not wait that long, so this is exactly what I sent them. Any suggestions to help get my tablet working again would be great.
Thanks in advance.
--------
"Please provide the exact problem description."
Hello.
Recently the touch screen input has stopped working entirely on my tx2000 series Tablet PC.
I believe that the issue is related to the "Wacom Touch Serivce".
Below is a direct link to a screen-shot of three relevant windows, from top to bottom respectively;
*
http://img525.imageshack.us/img525/470/tablethelp.png
*
1] The Services window.
2] The error that is produced when I attempt to Start the service manually in the Services window.
3] The service as it appears in the System Configuration window.
This second link shows a relevant portion of my Device Manager, which is showing no errors whatsoever;
*
http://img135.imageshack.us/img135/4613/devicemanager.png
*
I also have one more screen-shot that appears to show there is nothing wrong with the drivers or software;
*
http://img211.imageshack.us/img211/8554/cptablet.png
*
All of the options and menus appear in the Control Panel properly.
These things in mind, it appears to me that Wacom Touch Service is the issue.
I am not sure what I can do to resolve this, since reinstalling the drivers has not allowed the service to start.
----------
"Please provide previous troubleshooting steps, or information that can help HP assist you."
I have both uninstalled and reinstalled the latest recommended drivers on the HP Support website in Safe Mode; "Wacom Digitizer Driver 5.05-5_HP5 A" or "sp38191.exe".
----------
"Has anything changed since the unit functioned properly (installation of SW, settings, cabling, etc.)"
I can not say specifically what changed on my system around the time that the Tablet functionality stopped working. However I have not performed any major software changes recently, and no hardware changes.
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My Computer
System One
-
- Manufacturer/Model
- HP tx2000z
- CPU
- AMD Turion 64 X2 TL-68 Gold Edition
- Motherboard
- Quanta 305E/nVidia nForce 430
- Memory
- 4096MB DDR2 PC2-5300 @ 5-5-5-15
- Graphics card(s)
- nVidia GeForce Go 6150 64MB
- Sound Card
- Realtek HD Audio/Altec Lansing
- Hard Drives
- 250GB 5400RPM SATA
- PSU
- 8 Cell Lithium Ion Battery
- Case
- HP Echo tx2000z
