Stretched Display - Video Driver?

N

neverever

New Member
I should preface this by saying I'm not sure if this is the right place for this and my computer knowledge is very limited. I'm sorry if my information isn't adequate enough.

Recently the display of my laptop (HP Pavillion Entertainment PC) has become horizontally stretched. I've played around with all the control panel settings, tried adjusting resolution, etc. I didn't touch any display settings before this issue came about. I don't think any of that is the problem. Plus, I'm having other symptoms, like issues with internet connection, lower performance, etc.

I'm almost sure the problem started after Windows installed updates the other day. I'm thinking my video driver may have been corrupted somehow, but I'm not positive. Again, I've exhausted all other options but this one, so I'm hoping that's the problem and I can fix it. Does it sound like it could be the video driver? If so, could someone give me a step by step as to how to reinstall it? (Again, my knowledge is very limited.)

Any help or suggestions would be greatly appreciated. :)
 

My Computer

System One

Hi neverever, welcome to the board.

Video driver from update a lots of time are problematic. Try to avoid if you can.

Here are two options you may try. First roll back your driver to the previous one and second, restore system to a restore point prior the update.

Hope this helps.

Bruce
 

My Computer

System One

  • CPU
    E6850
    Motherboard
    EVGA 122-CK-NF67-A1 680i
    Memory
    4 x OCZ Platinum 1GB
    Graphics card(s)
    ATI Radeon HD 5850 1GB
    Sound Card
    SB X-Fi X Audio
    Monitor(s) Displays
    Samsung 23" 5MS
    Screen Resolution
    2048 x 1152
    Hard Drives
    2 x Barracuda 7200.10 320GB RAID 0 / 1 x 500GB Maxtor
    PSU
    Seasonic 600W M12
    Case
    CM Centurion 5
    Cooling
    air
    Internet Speed
    100Mbps
im not sure this is a driver issue, it does sound like your resolution is indeed incorrect, do you have the box to the monitor you have, can you tell me if it is a widescreen or a square monitor?
heres what i know about resolutions,
15" Square style 4:3 - 1024x768
15" Widescreen 16:10 - 960x600
17" square style 5:4 - 1280x1024
17" square style 4:3 - 1280x960
17" Widescreen 16:10 - 1280x800
17" Widescreen 16:9 -1280x720
19" square style 4:3 - 1600x1200
19" Widescreen 16:10 - 1440x900
19" Widescreen 16:9 - 1360x768
20"-21" Widescreen 16:10 - 1680x1050
22" + Widescreen 16:10 - 1920x1200
22" + Widescreen 16:9 - 1920x1080
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA, Samsung 7200rpm 750Gb SATA, WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
Thanks for responding! That was fast and really helpful.

To bruce2: I ran a system restore back to the point of my last driver update. The point I chose was "Install: Device Driver Package Install: NVDIA Display adapter." After that the resolution went back to normal for a while, which was good. However, when I shut it down when I was done and then restarted later, it went back to the same, stretched display. I system restored again and now it's fine, but I'm worried that when I shut down it's going to revert back to the stretched display. Is there a more permanent solution?

To MrNeeds: I have a 17" widescreen. I just don't know how to fix it from the resolution standpoint considering I never changed it. When it's in that scary stretched display mode it won't even allow me to change to resolution and the entire dialog box for resolution is different. It only shows one monitor and won't allow me to slide the arrow to alter the resolution. Any ideas?

Not sure if it's relevant, but after the restore Windows gave me a notification saying that I needed to update a driver for a new device. I didn't attach any new devices, so it could be associated with the restore, but, again, I really don't know much about computers.
 

My Computer

System One

Hi neverever it is very likely an up to date graphic driver is required.

You can go to HP Support & Drivers
Enter your laptop name and model number to find and download the appropriate driver.

Or, your can download GPU-Z from here GPU-Z - Free software downloads and reviews - CNET Download.com
Run it and find out exactly what GPU you have and go to the manufacturer such as Nvidia to download driver.

Wish everything work out smoothly for you and post back.

Bruce
 

My Computer

System One

  • CPU
    E6850
    Motherboard
    EVGA 122-CK-NF67-A1 680i
    Memory
    4 x OCZ Platinum 1GB
    Graphics card(s)
    ATI Radeon HD 5850 1GB
    Sound Card
    SB X-Fi X Audio
    Monitor(s) Displays
    Samsung 23" 5MS
    Screen Resolution
    2048 x 1152
    Hard Drives
    2 x Barracuda 7200.10 320GB RAID 0 / 1 x 500GB Maxtor
    PSU
    Seasonic 600W M12
    Case
    CM Centurion 5
    Cooling
    air
    Internet Speed
    100Mbps
neverever said:
Thanks for responding! That was fast and really helpful.

To bruce2: I ran a system restore back to the point of my last driver update. The point I chose was "Install: Device Driver Package Install: NVDIA Display adapter." After that the resolution went back to normal for a while, which was good. However, when I shut it down when I was done and then restarted later, it went back to the same, stretched display. I system restored again and now it's fine, but I'm worried that when I shut down it's going to revert back to the stretched display. Is there a more permanent solution?

To MrNeeds: I have a 17" widescreen. I just don't know how to fix it from the resolution standpoint considering I never changed it. When it's in that scary stretched display mode it won't even allow me to change to resolution and the entire dialog box for resolution is different. It only shows one monitor and won't allow me to slide the arrow to alter the resolution. Any ideas?

Not sure if it's relevant, but after the restore Windows gave me a notification saying that I needed to update a driver for a new device. I didn't attach any new devices, so it could be associated with the restore, but, again, I really don't know much about computers.
Click to expand...
as bruce has mentioned above my post, your graphics drivers need to be installed, it may have been an update that has removed your drivers or anything, if you can get the exact model of your laptop, then we could get the driver you need for you, so you need to have a look at either the original box or the laptop exterior and try and find a model number on the sticker affixed to the base.
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA, Samsung 7200rpm 750Gb SATA, WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar

My Computer

System One

  • CPU
    E6850
    Motherboard
    EVGA 122-CK-NF67-A1 680i
    Memory
    4 x OCZ Platinum 1GB
    Graphics card(s)
    ATI Radeon HD 5850 1GB
    Sound Card
    SB X-Fi X Audio
    Monitor(s) Displays
    Samsung 23" 5MS
    Screen Resolution
    2048 x 1152
    Hard Drives
    2 x Barracuda 7200.10 320GB RAID 0 / 1 x 500GB Maxtor
    PSU
    Seasonic 600W M12
    Case
    CM Centurion 5
    Cooling
    air
    Internet Speed
    100Mbps
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