New Vista Computer & Disc Drive Won't Work

V

VICKIH

New Member
Hi
I just got a new vista computer for my Christmas and everything works perfectly apart from my disc drive. I have a few software cd's that I need to install but when I put the disc in, nothing happens. It doesn't even spin the disc and is not labelled on "My Computer." I don't know what else I can do to solve the problem so if you could help it would be highly appreciated!
​

x :(
 

My Computer

System One

VICKIH said:
Hi
I just got a new vista computer for my Christmas and everything works perfectly apart from my disc drive. I have a few software cd's that I need to install but when I put the disc in, nothing happens. It doesn't even spin the disc and is not labelled on "My Computer." I don't know what else I can do to solve the problem so if you could help it would be highly appreciated!
​

x :(
Click to expand...


If the drive light doesn't come on, and the drive is not recognised by My Computer it is either faulty or not connected properly. Either way, as it is a new computer it needs to go back to the supplier. If you try to fix it yourself you could void the warranty

Norm
 

My Computer

System One

  • Manufacturer/Model
    Scratch Built
    CPU
    Intel Quad Core 6600
    Motherboard
    Asus P5B
    Memory
    4096 MB Xtreme-Dark 800mhz
    Graphics card(s)
    Zotac Amp Edition 8800GT - 512MB DDR3, O/C 700mhz
    Monitor(s) Displays
    Samsung 206BW
    Screen Resolution
    1680 X 1024
    Hard Drives
    4 X Samsung 500GB 7200rpm Serial ATA-II HDD w. 16MB Cache .
    PSU
    550 w
    Case
    Thermaltake
    Cooling
    3 x octua NF-S12-1200 - 120mm 1200RPM Sound Optimised Fans
    Mouse
    Targus
    Keyboard
    Microsoft
    Internet Speed
    1500kbs
    Other Info
    Self built.
Hi Vicki,

As it's a new machine, you can always take it back.

Out of curiosity, it's worth looking in Device Manager to see what shows up.

Click the start Orb, Click Control Panel, click Classic View, double click Device Manager.

See if anything is showing under DVD/CDROM Drives.

DVD2008-12-27_015733.jpg

What is "My Computer" - I don't have that on my Vista?

Hope it helps

SIW2
 

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
SIW2 said:
Hi Vicki,



What is "My Computer" - I don't have that on my Vista?

Hope it helps

SIW2
Click to expand...

I am sure she was referring to Computer on the Start Menu. Thats how I took it anyway.

Norm
 

My Computer

System One

  • Manufacturer/Model
    Scratch Built
    CPU
    Intel Quad Core 6600
    Motherboard
    Asus P5B
    Memory
    4096 MB Xtreme-Dark 800mhz
    Graphics card(s)
    Zotac Amp Edition 8800GT - 512MB DDR3, O/C 700mhz
    Monitor(s) Displays
    Samsung 206BW
    Screen Resolution
    1680 X 1024
    Hard Drives
    4 X Samsung 500GB 7200rpm Serial ATA-II HDD w. 16MB Cache .
    PSU
    550 w
    Case
    Thermaltake
    Cooling
    3 x octua NF-S12-1200 - 120mm 1200RPM Sound Optimised Fans
    Mouse
    Targus
    Keyboard
    Microsoft
    Internet Speed
    1500kbs
    Other Info
    Self built.
NormCameron said:
I am sure she was referring to Computer on the Start Menu. Thats how I took it anyway.

Norm
Click to expand...

Yep. "My Computer" is the XP term for "Computer". MS removed the word "My" to prove that your computer is no longer your own :p

Vicki, Is it a Laptop or Desktop PC? Do as SIW2 suggested and check the device manager in Windows.

With a disc in the drive, does the drive spin or the light flash BEFORE Windows loads? ie the light at least flashes briefly or trys to access a disc.

If it's not showing in Windows, you can always check in BIOS to see if the device is 'seen' . To access BIOS, there is usually a a key to hit to enter setup ie "Del, F1, F2" and in BIOS it will show your Hard Drive and your DVD drive. If there is no DVD showing, then most likely it isn't connected. If it does show in BIOS, then it's a Windows problem.

If your not comfortable with trying anything too advanced, such as checking the BIOS, take it back to where it was purchased. (No offence intended :) )


(BIOS is the screen that shows up when you first turn the PC on and before Windows loads)
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    i7 3770K HT ON 4.7GHz
    Motherboard
    P8Z68 Deluxe Gen 3
    Memory
    8GB G.Skill Ripjaws X 2133mhz
    Graphics card(s)
    2x Gigabyte GTX 670 OC WindForce SLI
    Sound Card
    X-FI Forte + ATH-AD900
    Monitor(s) Displays
    x2 Dell U2410 / 58" Samsung / "40 Sony
    Screen Resolution
    1920*1200 / 1920x1080
    Hard Drives
    2x Intel 520 240GB * Crucial M4 128GB * 2x Samsung F3 1TB (RAID 0) * 2x WD Caviar Blacks 2TB (RAID 0)
    PSU
    Corsair AX1200W
    Case
    Lian Li PC-V1020A
    Cooling
    NH-D14: 3x140mm Gelid Wing 14: Sunbeam Rheobus Extreme
    Mouse
    Razer Imperator + Thermaltake Theron
    Keyboard
    Topre Realforce // Ducky Shine Cherry MX Black
    Other Info
    Laptop Specs: Clevo Sager P170HM // 17.3 Matte 1920x1200 // i7 2720QM // 8GB 1333mhz // Dedicated GTX 485M // 240GB Intel 520 + 750GB + Blu-Ray // Samsung Story 2TB USB 3.0
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