Vista Business (x32) DVD drives disappear when new software is installed

B

Baddboi70

New Member
Every time I install any new software on my Dell Precision 690 Workstation (OS-Vista Business x32) the DVD drives disappear. I have installed all recent updates for Windows Vista. When I check my Device Manager, both DVD drives have errors.

The DVD drive models are as follows:
DVD #1: HL-DT-ST DVD+-RW GSA-H53N ATA Device
DVD #2: TSST Corp DVD-ROM TS-H352C ATA Device

The device status message for both is:
The device cannot start. (Code 10)

When I attempt to update the drivers it tells me that the driver software for my device is up to date.

When I click on the "Check for solutions..." button it does NOTHING!!! :cry:

ANY and ALL help would be GREATLY appreciated.

Thanks in advance for your help.


Frustrated in CO,
Scott
 

My Computer

System One

You are not the only person with this problem.

My laptop cannot read any CD's, it will sound like it's loading it up but then nothing!

I get the same exact message as what you do:

This device cannot start. (Code 10)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

Operating System: Windows Vista Home Premium (32bit)
120GB Hard-drive
1GB RAM
My DVD/CD-ROM drive: Optiarc DVD RW AD-7560A ATA Device


Any help would be greatly appreciated, thank you
Chris
 

My Computer

System One

Copy this and paste it into something like notepad. Save as anything you choose to call it but with the handle reg. run it and it will ncorporate the changes needed into your registry:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"upperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"upperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"upperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"upperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters"=-
 

My Computer

System One

I attempted your fix and received the following error message:

Cannot import C:\Desktop\dvd.reg: the specified file is not a registry script.
You can only import binary registry files from within the registry editor.


Again, I am not a "power user", but had a friend attempt as well via CrossLoop and he said he thought the file was malformed. Any additional help and/or clarification you can provide woudl be GREATLY appreciated.


Thanks,
Scott
 

My Computer

System One

OK. Sorry. It worked for me. Anyway, ask your friend to do, what the above should have done, manually.

1. Click "Start"->"Run", type in "regedit" (without quotation marks) and click "OK".
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}



Highlight this key, on the right pane, and then check if the "Upperfilters" and "Lowerfilters" values are present. If so, please right click on the values and select "Delete" to remove them.



Step 3: Remove the CDROM driver:



1. Click "Start", go to "Run", type "devmgmt.msc" and press "Enter".

2. Expand "DVD/CDROM Drives".

3. Right click your CDROM Drive, and click "Uninstall".

4. Reboot the client.
 

My Computer

System One

Dave,

Thanks again for the post. Your initial reply worked, once I actually copied the very first instruction:

"Windows Registry Editor Version 5.00"

As I previously stated, I am far from a "power user", but another friend helped me out via CrossLoop. Your solution worked :D

Thank you for your help - I GREATLY appreciate it.


Scott
 

My Computer

System One

It worked! Thank you so much, Dave. You're a genius!.:)




davehc said:
Copy this and paste it into something like notepad. Save as anything you choose to call it but with the handle reg. run it and it will ncorporate the changes needed into your registry:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"upperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"upperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"upperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"upperFilters"=-

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"LowerFilters"=-
Click to expand...
 

My Computer

System One

You made the following (and nothing more and nothing less) into a .reg file from Notepad?

Code: 
Windows Registry Editor Version 5.00 
 
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 
"upperFilters"=- 
 
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 
"LowerFilters"=- 
 
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 
"upperFilters"=- 
 
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 
"LowerFilters"=- 
 
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 
"upperFilters"=- 
 
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 
"LowerFilters"=- 
 
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 
"upperFilters"=- 
 
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}] 
"LowerFilters"=-
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System) Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree) 2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
sorry if this thread is kind of dead, but I'm having a similar problem with HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
but in my case ALL regestry keys are MISSING
I use a R70 Samsung Laptop (which too many people handle with too much freedom...), WinVista Home Premium
Curiously enough my cd drives work (more or less) but appear as "unkown" in the task manager, and I'm unable to install the correct drivers...
any insight?
THX!
 

My Computer

System One

  • Manufacturer/Model
    Samsung Electronics
    CPU
    Intel(R) Core(TM)2 Duo CPU
    Motherboard
    T7700
    Memory
    2.40GHz
    Graphics card(s)
    NVIDIA GeForce 8600M GS
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280x800
    Mouse
    Synaptics PS/2 Port Pointing Device
    Keyboard
    Standard PS/2 Keyboard
    Other Info
    HID-compliant Bluetooth Mouse
tried to erase post, couldn't
THX!
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Samsung Electronics
    CPU
    Intel(R) Core(TM)2 Duo CPU
    Motherboard
    T7700
    Memory
    2.40GHz
    Graphics card(s)
    NVIDIA GeForce 8600M GS
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1280x800
    Mouse
    Synaptics PS/2 Port Pointing Device
    Keyboard
    Standard PS/2 Keyboard
    Other Info
    HID-compliant Bluetooth Mouse
I have NEC Versa Laptop, few days back suddenly my DVD drive was disapeared, I tried with registry editor, and deleted "Upperfilters" and "Lowerfilters" values, but it didn't help. it remain disappeared.

Then i removed "Magic Disk" (Virtual Drive) from my PC , this action restored my original DVD drive.
Later i installed "Magic Disk" again, now both drive (Original and Virtual) are working fine.
 

My Computer

System One

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