Hi everyone,
A relative has recently started having problems with their laptop running Vista Home Basic 32 bit (which came pre-installed with no Windows installation discs).
On booting it up, it gets as far as playing the Windows sound and displaying the 'Welcome' screen, then the screen fades to black as if it's about to display the Desktop as usual, but instead the Desktop never appears; a 'Windows Explorer has stopped working' error message box is displayed and the screen remains black. The only option on the error message is 'Close program'.
I can still access Task Manager, and so far I've tried the following:
-Booting up in Safe Mode (exactly the same issue)
-Manually running explorer.exe from Task Manager (it runs for a few seconds and then gives the same error)
-Booting using 'Last Known Good Configuration' (same issue)
-Windows Startup Repair (no problems found, same issue)
-Windows System Restore (no restore points found)
-Windows Memory Diagnostic Tool (no problems found)
-Running chkdsk (no problems found)
-Checking that the only value in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon Shell is explorer.exe
-Checking that there are no iexplorer.exe or explorer.exe subkeys in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution.options
-Running sfc /scannnow from the command prompt (it gets to 82% and then errors with "Windows Resource Protection could not perform requested operation")
-Copying explorer.exe from the dllcache directory (directory not found)
Does anybody have any other idea as to how I can fix this, short of getting hold of another copy of Windows and doing a clean install?
A relative has recently started having problems with their laptop running Vista Home Basic 32 bit (which came pre-installed with no Windows installation discs).
On booting it up, it gets as far as playing the Windows sound and displaying the 'Welcome' screen, then the screen fades to black as if it's about to display the Desktop as usual, but instead the Desktop never appears; a 'Windows Explorer has stopped working' error message box is displayed and the screen remains black. The only option on the error message is 'Close program'.
I can still access Task Manager, and so far I've tried the following:
-Booting up in Safe Mode (exactly the same issue)
-Manually running explorer.exe from Task Manager (it runs for a few seconds and then gives the same error)
-Booting using 'Last Known Good Configuration' (same issue)
-Windows Startup Repair (no problems found, same issue)
-Windows System Restore (no restore points found)
-Windows Memory Diagnostic Tool (no problems found)
-Running chkdsk (no problems found)
-Checking that the only value in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon Shell is explorer.exe
-Checking that there are no iexplorer.exe or explorer.exe subkeys in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution.options
-Running sfc /scannnow from the command prompt (it gets to 82% and then errors with "Windows Resource Protection could not perform requested operation")
-Copying explorer.exe from the dllcache directory (directory not found)
Does anybody have any other idea as to how I can fix this, short of getting hold of another copy of Windows and doing a clean install?
