Driver power state failure - Blue Screen

J

jlampila

Member
I am getting a blue screen stating "Driver Power State Failure"
The following is what I get off a screen that pops up after the computer restarts:

Problem signature:
Problem Event Name: BlueScreen

OS Version: 6.0.6002.2.2.0.256.1

Locale ID: 1033

Additional information about the problem:

BCCode: 9f

BCP1: 0000000000000003

BCP2: FFFFFA8007559060

BCP3: FFFFFA8007554060

BCP4: FFFFFA800544F2E0

OS Version: 6_0_6002

Service Pack: 2_0

Product: 256_1

Files that help describe the problem:

C:\WINDOWS\Minidump\Mini110412-16.dmp

C:\Users\Jordan A Lampila\AppData\Local\Temp\WER-83039-0.sysdata.xml

C:\Users\Jordan A Lampila\AppData\Local\Temp\WER5B1A.tmp.version.txt

I can't view any of the mini dump files saved on my computer to get more info or involved files.
Can anyone help me and tell me what driver or hardware is causing problems.
This started after i got the first LCD display switched out back in May of 2012. It started within a couple months ago.


 

My Computer

System One

  • Manufacturer/Model
    HP/KX531AV
    CPU
    AMD Turion(tm) X2 Mobile Technology TL-68 2.40 Ghz
    Motherboard
    UNK
    Memory
    4.00 GB
    Graphics card(s)
    NVIDIA GeForce Go 6150
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Laptop 12.1 touchscreen LCD display with finger print scanner/mic/web camera
Hi jlampila,

We can try few troubleshooting steps to isolate the issue between hardware/software:

To check if it is related to hardware, run the built-in diagnostics provided by the manufacturer on the computer to check if the hardware is working fine.

If diagnostics passes then it could be related to a driver problem.

You can configure the windows to ensure that minidump files are created, please follow the steps mentioned in the link: Dump Files - Configure Windows to Create on BSOD - Windows 7 Forums

With this information we can help: http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

Please post the results.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps
I followed the steps and zipped the dump file and uploaded it into my post.
 

Attachments

My Computer

System One

  • Manufacturer/Model
    HP/KX531AV
    CPU
    AMD Turion(tm) X2 Mobile Technology TL-68 2.40 Ghz
    Motherboard
    UNK
    Memory
    4.00 GB
    Graphics card(s)
    NVIDIA GeForce Go 6150
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Laptop 12.1 touchscreen LCD display with finger print scanner/mic/web camera
Hi jlampila,

While checking the Dump files, found that the recent Blue Screens are caused by the file ATSwpDrv.sys which is related to AuthenTec fingerprint software.

Try to reinstall the drivers for AuthenTec fingerprint software from the support website and check if it works fine.

If issue persists, run the built-in diagnostics to check if the hardware is working properly.

Please post the results.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps
Welcome
This is the name of the company
AuthenTec, Inc.
Hopefully you can get information form this site.
AuthenTec a leading provider of mobile and network security
I checked it quickly and the driver that is required may not be available, then try to install a more current driver from the device manager. If that is not possible try to roll back from the device manager.
If that does not work it will be necessary to uninstall the software. Good luck
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I sent my laptop back to HP service center to resolve the blue screen issues with the included info about the finger print scanner driver/software issue.
The ended up replacing the mother board to help resolve the issue. I have had it back for about 2 days and before i got home tonight it threw another blue screen error. I have uploaded the dump file to this post and hope someone can tell me what is causing the issue now.
Thanks,
 

Attachments

My Computer

System One

  • Manufacturer/Model
    HP/KX531AV
    CPU
    AMD Turion(tm) X2 Mobile Technology TL-68 2.40 Ghz
    Motherboard
    UNK
    Memory
    4.00 GB
    Graphics card(s)
    NVIDIA GeForce Go 6150
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Laptop 12.1 touchscreen LCD display with finger print scanner/mic/web camera
Hi jlampila,

I have analyzed the recent Blue Screen attachment you sent, and found that the error messages are caused because of " crcdisk.sys".
Code: 
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000a0, A CRC error was detected on the sector (synchronously).
Arg2: fffff9801dad4e10, Request Irp.
Arg3: fffffa80048fe8e0, Device object of the lower device.
Arg4: 0000000002738496, Sector number on which the CRC error was detected.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_a0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffffa600123ce70 to fffff80001e71ad0

STACK_TEXT:  
fffff800`02f5e918 fffffa60`0123ce70 : 00000000`000000c4 00000000`000000a0 fffff980`1dad4e10 fffffa80`048fe8e0 : nt!KeBugCheckEx
fffff800`02f5e920 fffffa60`0123cc45 : 00000000`00001560 00000000`00000496 00000000`00000017 00000000`02738496 : crcdisk!VerifyOrStoreSectorCheckSum+0x1f4
fffff800`02f5e980 fffffa60`0123c2f2 : fffffa80`055d3180 00000000`0273847f fffff980`1dad4e10 fffff800`02265270 : crcdisk!VerifyCheckSum+0x119
fffff800`02f5e9f0 fffffa60`0123c116 : fffff980`1dad4e10 fffffa80`055d3030 fffff980`1dad4e10 fffff980`1dad4e10 : crcdisk!CompleteXfer+0x1ba
fffff800`02f5ea40 fffff800`0227c3e6 : fffff980`1dad4f70 fffffa80`055d3030 fffff980`1dad4e10 fffff800`02f5ebb8 : crcdisk!CrcScsiReadCompletion+0x1e
fffff800`02f5ea70 fffff800`01e7abc2 : fffff980`1dad4e10 00000000`00000000 fffffa80`055d3030 fffff980`1dad4f73 : nt!IovpLocalCompletionRoutine+0x116
fffff800`02f5eab0 fffff800`02276853 : fffff980`1dad4e10 fffff800`0235b701 fffffa80`08a778a8 fffffa80`04cf2000 : nt!IopfCompleteRequest+0x302
fffff800`02f5eb60 fffffa60`00a137d9 : fffffa80`08ed58e0 fffff980`1dad4e10 00000000`00000000 fffff980`1dad4e10 : nt!IovCompleteRequest+0x43
fffff800`02f5ec40 fffffa60`00a1f619 : fffffa80`08ed58e0 00000000`0000008e fffff980`1dad4e10 fffffa80`048f3008 : storport!RaidCompleteRequestEx+0x19
fffff800`02f5ec70 fffffa60`00a0f56f : fffff800`02f5ed48 fffffa80`048ec060 00000000`00000000 00000000`00000008 : storport!RaidUnitCompleteRequest+0xd9
fffff800`02f5ece0 fffff800`01e754e7 : fffffa80`048ec128 00000000`00000000 fffff800`01f90a80 fffff800`01f92b80 : storport!RaidpAdapterDpcRoutine+0x2f
fffff800`02f5ed10 fffff800`01e75ed2 : fffffa60`00a0f540 fffff800`01f8d680 00000000`00000000 fffff800`01f92b80 : nt!KiRetireDpcList+0x117
fffff800`02f5ed80 fffff800`02045860 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x62
fffff800`02f5edb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!zzz_AsmCodeRange_End+0x4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
crcdisk!VerifyOrStoreSectorCheckSum+1f4
fffffa60`0123ce70 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  crcdisk!VerifyOrStoreSectorCheckSum+1f4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: crcdisk

IMAGE_NAME:  crcdisk.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  479198f4

FAILURE_BUCKET_ID:  X64_0xc4_a0_crcdisk!VerifyOrStoreSectorCheckSum+1f4

BUCKET_ID:  X64_0xc4_a0_crcdisk!VerifyOrStoreSectorCheckSum+1f4

Followup: MachineOwner
---------

Let’s follow the steps in the below mentioned link and check if it works: http://www.vistax64.com/crashes-debugging/281542-crcdisk-sys-error-argh.html

If issue persists, please follow the steps in below mentioned link: BSOD On Vista Startup, crcdisk.sys - Microsoft Community

Please post back the results.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps
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