Cant open folders in Vista

C

chittop2

Member
Hi everyone,

I am running on vista home 32 bit. For a few days now, I have had trouble opening certain folders (mostly my photos). When I click on a folder it opens but stays on for about 1/2 sec. and closes again; my desktop icons disapear for about 2 sec. and reapear again. This has now reached an extreme where I cant open any folders or even the start menu. As a result I cant run a system restore in the normal way. I have tried opening my computer in safe mode and the problem still remains.

Does anyone know how to run a system restore in a different way?

Any feedback or suggestions is greatly welcomed
 

My Computer

System One

Hi Chittop2.

Since you can't enter system restore, theres a possibility that you have a minor virus.

Try running a free scan using malwarebytes.

www.malwarebytes.org
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion G6
    Memory
    750GB HDD 6GB RAM
    Graphics card(s)
    AMD A6-3400M APU with Radeon HD Graphics
    Internet Speed
    25mbps
Try going to start,default programs and resetting the file associations for your pictures to a program you want to use to view them with
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD 1 x 120GB Hitachi 5400rmp 1 x 650GB Western Digital Elements 5400rpm 1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset. Only ever used a laptop. Also use USB Freeview TV Card Lenovo Docking Station External Speakers Other bits a pieces as needed
As suggested by Windows 8, you need to perform a scan to remove malwarebytes from your computer. The problem you described is caused by malware.
 

My Computer

System One

Hi

Thanks for the suggestion. I downloaded the malwarebytes software and it did find some viruses. However on rebooting my computer the problem still remains. I cant access anything from the start menu or any folders on my desktop.

Any other ideas?
 

My Computer

System One

Make a full anti virus scan with your AntiVirus, if the problem is Malware it may be caught by the Anti Virus
If that does not reveal anything, go back with System Restore at least 2 weeks before the problem began. You must go back far enough to make sure you do not get the virus, again.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Hi Richard,

The problem is that although my antivirus launches on start up, I cant access it through my desktop as I cant seem to open any files or links. Similarly I cant do a system restore as I dont know how to access this without going through the start menu. I can open the start menu, but it closes as soon as I try to access any of the folders it closes. It is as if my desktop icons and task bar are frozen

Any idea how to get around this?
 

My Computer

System One

Not sure why, but my computer wont let me download the software. I am having difficulty accessing much aside from Explorer on my computer and this is only after rebooting. Obviously the virus has already done some fairly serious damage.
 

My Computer

System One

All symtoms of a virus
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
No need to spend money.
Want to try and reinstall?
We dont need a disc
Do you have a product key number?
Make and model of computer?
We cant save your stuff, it may be infected.
We can save anything real important, put it on a Cd and then we can test if for Virus.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I have removed your product key that should never be posted. I just wanted to be sure that you had one. Ill get back shortly.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
When we are done, remind me to tell you about making an image, so this will never happen again.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Hi chittop2

After reading your replies, I suggest you to re boot your system and install a good antivirus program on your computer as the first software.
 

My Computer

System One

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