Need help debugging frequent BSOD

NeedsHelp64 · Jul 1, 2012

I could use some help debugging a frequent blue screen issue. I ran the appropriate tests as instructed by jcgriff2 and attached the reports. The machine is running Vista x64 Home Premium SP2 which I installed when the machine was built in Dec '08.

Basic specs are:
AMD Athlon dual core 6000+ 3.1 GHz processor
Gigabyte GA-MA790GP-DS4H motherboard
8.0 GB (2.0 GB x 4) Crucial Ballistix DDR2 RAM
Running on-board video & sound

Thanks in advance for your help.

usasma · Jul 2, 2012

Running the last 10 memory dumps.....

perfmon shows issues with an ISATAP adapter. Please do this:
- open up Device Manager (devmgmt.msc)
- you should see the ISATAP adapter under the Network Adapters section. If not, click on the + sign there to expand the Network Adapters section.
- right click on the ISATAP adapter (and any other ISATAP, 6to4, Teredo, or Unknown adapters that show errors) and select "Uninstall"
- If needed the adapter(s) will reinstall at the next reboot. But, in most cases they aren't needed and don't reinstall.

Only 267 updates since SP2 - most systems have 300 to 350 (or more). Please visit Windows Update and get all available updates.

10 memory dumps
6 different BSOD error codes
at least 6 different causes blamed

This is most likely a hardware error. They (hardware errors) are usually caused by one of these things:
- borked (broken) hardware (several different procedures used to isolate the problem device)
- overclocking - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- compatibility issues
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

Your Norton/Symantec protection dates from 2006 - please do this:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Your wired networking drivers date from 2007 and must be updated also. More info here: http://www.carrona.org/drivers/driver.php?id=Rtlh64.sys

Your Cyberlink drivers date from 2007 also, please either update the program or uninstall it.

I also suspect your Motorola Android drivers - but this is merely because I've never seen them in a memory dump before. Try uninstalling them to see if that helps.

Beyond that, I don't see any signs of further 3rd party driver involvement - but would like you to run Driver Verifier to be sure. Please follow the instructions here to run Driver Verifier: Driver Verifier Settings

While waiting for Driver Verifier to crash, you can also start with these free hardware diagnostics: Hardware Diagnostics

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
000.fcl                 Fri Sep 26 09:11:22 2008 (48DCDF7A)
AnyDVD.sys              Sun Dec 04 16:23:55 2011 (4EDBE4EB)
CLBStor.sys             Mon Jun 04 06:06:00 2007 (4663E408)
CLBUDF.SYS              Mon Jun 04 06:05:57 2007 (4663E405)
ENG64.SYS               Wed Apr 25 05:29:25 2012 (4F97C3F5)
EX64.SYS                Wed Apr 25 05:27:28 2012 (4F97C380)
ElbyCDIO.sys            Thu Dec 16 17:58:13 2010 (4D0A9985)
EraserUtilRebootDrv.sys Tue May 15 20:36:03 2012 (4FB2F673)
PxHlpa64.sys            Tue Oct 20 14:08:42 2009 (4ADDFCAA)
RTKVHD64.sys            Thu Jul 03 04:56:41 2008 (486C9449)
RtHDMIVX.sys            Tue Jun 17 23:20:26 2008 (48587EFA)
Rtlh64.sys              Mon Jun 25 01:37:13 2007 (467F5489)
SRTSP64.SYS             Sat Nov 18 01:03:57 2006 (455EA24D)
SRTSPX64.SYS            Sat Nov 18 01:03:57 2006 (455EA24D)
SYMEVENT64x86.SYS       Wed Oct 18 00:14:17 2006 (4535AA19)
VMNetSrv.sys            Wed Jan 16 06:52:01 2008 (478DEFE1)
atikmdag.sys            Tue Jun 10 22:29:00 2008 (484F386C)
eeCtrl64.sys            Tue May 15 20:36:03 2012 (4FB2F673)
motoandroid.sys         Fri Jul 10 01:06:49 2009 (4A56CC69)
pneteth.sys             Tue Jul 19 11:34:59 2011 (4E25A423)
vmm.sys                 Tue Feb 12 06:38:20 2008 (47B1852C)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini061312-01.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Wed Jun 13 23:23:07.003 2012 (UTC - 4:00)
System Uptime: 0 days 17:01:43.090
BugCheck 1A, {41790, fffffa800227b9e0, ffff, 0}
Probably caused by : Unknown_Image ( PAGE_NOT_ZERO )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`0227b9e0 00000000`0000ffff 00000000`00000000
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini061412-01.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Thu Jun 14 13:41:22.603 2012 (UTC - 4:00)
System Uptime: 0 days 0:20:04.510
BugCheck 109, {a3a039d899a5279d, b3b7465eec2310f1, fffffa600067e9f0, 1}
Probably caused by : CLFS.SYS ( CLFS!CClfsManagedLogClientKernel::Initialize+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x109
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x109_1_CLFS!CClfsManagedLogClientKernel::Initialize+0
Bugcheck code 00000109
Arguments a3a039d8`99a5279d b3b7465e`ec2310f1 fffffa60`0067e9f0 00000000`00000001
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini061512-01.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Sat Jun 16 00:02:56.177 2012 (UTC - 4:00)
System Uptime: 1 days 5:24:13.522
BugCheck 1E, {ffffffffc0000005, fffffa60007bb94f, 0, 820}
Probably caused by : Unknown_Image ( PAGE_NOT_ZERO )
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  DfrgNtfs.exe
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffffa60`007bb94f 00000000`00000000 00000000`00000820
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini061612-01.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Sat Jun 16 00:18:31.020 2012 (UTC - 4:00)
System Uptime: 0 days 0:06:00.000
BugCheck 109, {a3a039d899013854, b3b7465eeb7e0588, fffff80003161670, 1}
Probably caused by : memory_corruption ( nt!MiNoPagesLastChance+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x109
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x109_1_nt!MiNoPagesLastChance+0
Bugcheck code 00000109
Arguments a3a039d8`99013854 b3b7465e`eb7e0588 fffff800`03161670 00000000`00000001
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini062012-01.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Wed Jun 20 22:24:37.566 2012 (UTC - 4:00)
System Uptime: 2 days 23:47:09.225
BugCheck 116, {fffffa800aa664e0, fffffa600622edb8, 0, d}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+28db8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys
Bugcheck code 00000116
Arguments fffffa80`0aa664e0 fffffa60`0622edb8 00000000`00000000 00000000`0000000d
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini062112-01.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Thu Jun 21 23:32:15.781 2012 (UTC - 4:00)
System Uptime: 1 days 1:06:25.070
BugCheck 116, {fffffa80080b92a0, fffffa600602cdb8, 0, d}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+28db8 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys
Bugcheck code 00000116
Arguments fffffa80`080b92a0 fffffa60`0602cdb8 00000000`00000000 00000000`0000000d
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini062312-01.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Sat Jun 23 06:01:28.783 2012 (UTC - 4:00)
System Uptime: 1 days 6:28:05.827
BugCheck 18, {fffffa80069e98a0, fffffa8008de4eb0, 1, 400}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2a2a8 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x18
PROCESS_NAME:  LogonUI.exe
FAILURE_BUCKET_ID:  X64_0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_+2a2a8
Bugcheck code 00000018
Arguments fffffa80`069e98a0 fffffa80`08de4eb0 00000000`00000001 00000000`00000400
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini062312-02.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Sat Jun 23 06:08:54.846 2012 (UTC - 4:00)
System Uptime: 0 days 0:06:11.768
BugCheck 109, {a3a039d898e036b8, b3b7465eeb5d03ec, fffff80003174c30, 1}
Probably caused by : ntkrnlmp.exe ( nt!ExpInsertPoolTrackerExpansion+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x109
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x109_1_nt!ExpInsertPoolTrackerExpansion+0
Bugcheck code 00000109
Arguments a3a039d8`98e036b8 b3b7465e`eb5d03ec fffff800`03174c30 00000000`00000001
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini062312-03.dmp]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\Mini062312-04.dmp]
Built by: 6002.18607.amd64fre.vistasp2_gdr.120402-0336
Debug session time: Sat Jun 23 12:33:49.038 2012 (UTC - 4:00)
System Uptime: 0 days 0:02:51.959
BugCheck 4E, {8d, bcda4, 41ffff, fffff68000000001}
Probably caused by : memory_corruption ( nt!MmZeroPageThread+4d8 )
BUGCHECK_STR:  0x4E_8d
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x4E_8d_nt!MmZeroPageThread+4d8
Bugcheck code 0000004E
Arguments 00000000`0000008d 00000000`000bcda4 00000000`0041ffff fffff680`00000001
BiosVersion = F1
BiosReleaseDate = 07/18/2008
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA790GP-DS4H
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

Need help debugging frequent BSOD

NeedsHelp64

New Member

My Computer

System One

usasma

Old and cranky

My Computer

System One