Hi all. We're having an issue on my sister's laptop. This has happened before, but I could fix either by system restore or another method I don't remember. This time I press F8 to get the option: Repair Windows, but on clicking on System Restore afterwards, nothing happens. It won't let me get into the process at all.
I captured a screenshot of the blue screen. I apologize for not being able to follow your steps for making a certain file log, because even when on Safe Mode, the blue screen appears and I can't get into Windows.
I'd appreciate your help.
Thank you.
I captured a screenshot of the blue screen. I apologize for not being able to follow your steps for making a certain file log, because even when on Safe Mode, the blue screen appears and I can't get into Windows.

I'd appreciate your help.
Thank you.
My Computer
System One
-
- Manufacturer/Model
- Sony Vaio