freezes and crashes but no virus

lio71 · Feb 3, 2012

hi guys,

been having problems downloading a microsoft update and i thought that was bad, problem is after contacting microsoft and them checking my logs, they told me my problem was most likely with the registry or system in general.

since then my computer keeps freezing or being extremely slow for minutes on end, i have to restart it about 3 times a day, it's fine for a while then freezes or crashes again.

i have ran full scan with norton and full scan with malewarebites and nothing wrong there, i was really hoping somebody could look at my system's specs and tell me what is wrong and if it can be fixed or do i need to do a clean reboot.

thanks in advance

hp p6045 uk
window vista home premium
2007 install
64 bits
service pack 2

wither 3 · Feb 3, 2012

I suspect that the failed download may have corrupted your installation and you may need to do a Vista repair.

However, something that keeps coming up repeatedly in the windows error reporting is-

TVCapSvc.exe.

I don't know what that is. I noticed there is a tune card disabled. Maybe it's related.

Maybe the other guys can help out on this one.

lio71 · Feb 3, 2012

thx

that tvcap thing has been there for months every time i start the pc, i think it had to do with my previous screen, it might be related to my current problems, but at the same time it predates them so not really sure.

thanks for your help

usasma · Feb 3, 2012

A service is reported as having an unexpected error codeOne or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.Service exited with code not equal to 0 or 1077

Display Name:TV Background Capture Service (TVBCS)
Exit Code:1067
Service Name:TVCapSvcPath:"C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe"
Service Code:0
Started:False
State:Stopped

If you don't use this service, uninstall it from Control Panel...Program...Uninstall a program.

These devices are disabled. Did you intend to disable these devices? If so, why?

HP S2331 Series Wide LCD Monitor DISPLAY\HWP2907\5&2C01558F&0&UID5243152 This device is disabled.

802.11n Wireless PCI Express Card LAN Adapter PCI\VEN_1814&DEV_0781&SUBSYS_760011AD&REV_00\4&37C315F9&0&00E1 This device is disabled.

ADS Instant HDTV PCI ROOT\MEDIA\0000 This device is disabled.

If you intended to disable them, it's better to uninstall them and remove the device from the system. If you can't remove the device, then disable it in the BIOS.

The BSOD blames AVer888RC_64.sys - a component of your AVerMedia Technologies CX23888 AVStream Video Capture Driver. Please:
- uninstall the AVerMedia program from your system
- download a fresh copy of the AVerMedia program and install it
- monitor for further BSOD's

Your Novatel NWADI Bus Enumerator (a wireless device driver named NWADIenum.sys) dates from 2007. Please update it or uninstall it. More info on this driver here: Driver Reference Table

Your Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer) (a wireless device driver named netr28x.sys) dates from 2008. Please update it or uninstall it. More info on this driver here: Driver Reference Table

Your AVerMedia Technologies H193 IR Driver for eHome (a driver named AVer888RCIR_64.sys) dates from 2008. Please update it. More info on this driver here: Driver Reference Table

Your Logitech Camera Driver (a driver named LVUSBS64.sys) dates from 2008. Please update it or uninstall it. More info on this driver here: Driver Reference Table

Your Western Digital SCSI Arcitecture Model (SAM) WDM driver(a driver named wdcsam64.sys) dates from 2008. Please update it or uninstall it. More info on this driver here: Driver Reference Table

Your Cyberlink FCL Driver (a driver named 000.fcl) dates from 2008. Please update it or uninstall it. More info on this driver here: Driver Reference Table

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs:
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please either update the older drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers.

Code:

[font=lucida console]
iastor.sys              Mon Oct 17 18:54:08 2011 (4E9CB210)
SYMDS64.SYS             Tue Dec 07 19:16:58 2010 (4CFECE7A)
SYMEFA64.SYS            Sun Mar 13 23:20:58 2011 (4D7D899A)
[Color=Red]NWADIenum.sys           Wed Mar 14 18:22:01 2007 (45F87589)[/Color]
SmartDefragDriver.sys   Fri Nov 26 04:31:44 2010 (4CEF7E80)
dump_iaStor.sys         Mon Oct 17 18:54:08 2011 (4E9CB210)
nvlddmkm.sys            Sat Dec 17 14:05:56 2011 (4EECE814)
AVer888RC_64.sys        Wed Feb 18 04:03:58 2009 (499BCEFE)
PdiPorts.sys            Tue Jun 23 18:44:14 2009 (4A415ABE)
[Color=Red]netr28x.sys             Thu Sep 25 00:29:52 2008 (48DB13C0)[/Color]
Rtlh64.sys              Mon Oct 25 06:03:54 2010 (4CC5560A)
dtsoftbus01.sys         Mon Oct 17 08:12:30 2011 (4E9C1BAE)
[Color=Red]AVer888RCIR_64.sys      Fri Oct 24 07:58:17 2008 (4901B859)[/Color]
Ironx64.SYS             Fri Nov 12 18:06:50 2010 (4CDDC88A)
RTKVHD64.sys            Wed Feb 11 07:39:19 2009 (4992C6F7)
SYMTDIV.SYS             Thu Mar 17 23:19:13 2011 (4D82CF31)
SYMEVENT64x86.SYS       Thu Mar 24 19:02:36 2011 (4D8BCD8C)
SRTSPX64.SYS            Tue Mar 29 22:46:18 2011 (4D92997A)
eeCtrl64.sys            Fri Oct 21 21:18:28 2011 (4EA219E4)
EraserUtilRebootDrv.sys Fri Oct 21 21:18:29 2011 (4EA219E5)
[Color=Red]LVUSBS64.sys            Tue Feb 05 21:02:39 2008 (47A9153F)[/Color]
BHDrvx64.sys            Wed Nov 23 14:32:10 2011 (4ECD4A3A)
lvuvc64.sys             Wed Oct 07 04:28:44 2009 (4ACC513C)
lvrs64.sys              Wed Oct 07 04:27:59 2009 (4ACC510F)
[Color=Red]wdcsam64.sys            Wed Apr 16 04:39:08 2008 (4805BB2C)[/Color]
[Color=Red]000.fcl                 Fri Sep 26 09:11:22 2008 (48DCDF7A)[/Color]
LVPr2M64.sys            Wed Oct 07 04:26:50 2009 (4ACC50CA)
SRTSP64.SYS             Tue Mar 29 22:46:12 2011 (4D929974)
ENG64.SYS               Fri Jul 29 09:17:51 2011 (4E32B2FF)
IDSvia64.sys            Tue Nov 22 15:23:23 2011 (4ECC04BB)
EX64.SYS                Fri Jul 29 09:15:11 2011 (4E32B25F)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini012712-01.dmp]
Built by: 6002.18484.amd64fre.vistasp2_gdr.110617-0336
Debug session time: Fri Jan 27 00:07:19.720 2012 (UTC - 5:00)
System Uptime: 0 days 16:29:22.200
*** WARNING: Unable to verify timestamp for AVer888RC_64.sys
*** ERROR: Module load completed but symbols could not be loaded for AVer888RC_64.sys
Probably caused by : AVer888RC_64.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_AVer888RC_64.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05602a30 fffffa80`0b0fcaa0 fffffa80`0d8df460
BiosVersion = 5.37   
BiosReleaseDate = 02/23/2009
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q8200  @ 2.33GHz"
MaxSpeed:     2330
CurrentSpeed: 2333
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

wither 3 · Feb 3, 2012

See, I told you that one of the other "old and cranky" guys would help you. :D

lio71 · Feb 4, 2012

usasma

first i would like to say thank you so much for the time you spent answering me.

i have gotten rid of the tv background thingy, i have re enabled my wireless adapter and updated it, got rid of the other two devices as they were not needed.

on the driver front: got rid of novatel (not needed), updated the ralink, logitech and avermedia ones, western digital one was up to date and i got rid of everything related to cyberlink (tought i did that before but some bits remained, well until now anyway)

pc experience has improved as well as starting up time, but there is still something nagging at the system, browsers get to not responding status, then come back after a while, opening control panel or other locations freezes (not always but still), very slow to open folders containing a lot of files (like music or pics) i understand it takes a while but it is noticeably slower than before.

all in all, things are better and i really have to thank you for that, but something is still not quite right with my system so i hope that you or someone else can figure out what exactly.

thanx again

usasma · Feb 4, 2012

Could you please rerun and post a fresh copy of the jcgriff2 upload?
And include (in your next post) some description of what's not right and when you noticed it (we'll use the time to look at the entries in several of the log files).

lio71 · Feb 4, 2012

pretty much every window i open takes a long before the content appears
vlc player crashes mid video, complete screen freeze
both opera and mozilla give me the "not responding" message, before coming back, before not responding again
sometimes get a log on security warning on a black screen if a program froze and i tried to do a ctrl alt del to open task manager

usasma · Feb 4, 2012

Looks like you need a reboot also - a FixIt that you tried isn't working because it's waiting for a reboot to perform another operation.

From this post: Search Not Working Error:0x80040D23 - Microsoft Answers

Step 1: Run the Microsoft Fix it
Windows search is not working and search is slow or shuts down Fix Windows Search when it crashes or is not showing results
Step 2: If that does not help, run the system file checker tool.
Check the article How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 “How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7”

Lot's of errors about StarOpen.sys being incompatible. I believe it's some sort of mobile phone software - Uninstall it immediately:

The process StarOpen belongs to the software StarOpen or RPS Burn or VideoNow Media Wizard by Verizon or AT&T or TELUS (TELUS - High Speed Internet, Home Phone Service, Television, Bundles) or Virgin Broadband or Hasbro.

Interesting error about the Search stuff:

Event[4]:
Log Name: Application
Source: Microsoft-Windows-Search
Date: 2012-02-04T12:57:25.000
Event ID: 1006
Task: Search service
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Melissa-PC
Description:
The Windows Search Service has failed to create the SystemIndex search index. Internal error <7, 0x80071a91, Failed to save Crawl Scope Manager changes: file:///C:\Windows\*>.

So, try this to fix it: Vista Backup error 0x80071A91 and/or failed Windows Updates - Blog and/or this fix: Error message when you try to perform a backup on a Windows Vista-based computer: "0x80071A91"

Another interesting error:

Event[38]:
Log Name: Application
Source: Microsoft-Windows-Search
Date: 2012-02-04T12:46:10.000
Event ID: 3026
Task: Gatherer
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Melissa-PC
Description:
Advise Status Change failed. The system is probably low on resources. Free up resources and restart the service.

Context: Windows Application, SystemIndex Catalog

Details:
The content index service was stopped. (0x80041812)

It suggests that the system is low on resources, so using resource monitor may help find the problem. Try this to get some info: http://www.vistax64.com/tutorials/111020-resource-monitor.html

Looks like you need a reboot also - a FixIt that you tried isn't working because it's waiting for a reboot to perform another operation.

wither 3 · Feb 4, 2012

How much free hard drive space do you have? Try running the Windows Disk Cleanup utility from Accessories and reboot. Also, do you have the Windows Disk Defragmenter enabled?

lio71 · Feb 4, 2012

Hi Wither,

i have about 500gig of free hard drive and i have disk cleanuped and defragmented this thing to death

lio71 · Feb 4, 2012

usasma

i have rebooted and ran the fix it tool again, but not sure about the result so i attached the sfc scan result
uninstalled the staropen related program (samsung in my case)
i have followed the instruction about the search engine, once again not sure about if it worked or not

but the result monitor bit, i simply do not understand, i have opened it, but really looking at it i cannot tell what is normal or abnormal behavior, what should be or not be there and if things are perfoming as they should or not

(on the plus side windows are much faster to open)

wither 3 · Feb 4, 2012

Great. I was just pointing out common things that people are unaware of.

There are two programs that I'm aware of that caused system slowdowns-
Mozilla (about a year ago) and Excel 2003 (it could have been Excel 2007).

You could also try a clean startup to narrow down the cause of the slowdown.

usasma · Feb 5, 2012

So, is there still a problem - or is it better?

lio71 · Feb 5, 2012

both

still a problem i am affraid, it is still behaving weirdly
but there has been a noticeable improvement

lio71 · Feb 5, 2012

if i try to do a window search it takes about 90% of my disk usage

usasma · Feb 5, 2012

Well, if the Windows Search still isn't working correctly, I'm afraid that I don't have much knowledge about that.

I'd suggest:
- seeking help from others in the General forums here: General Discussion - Vista Forums
- a repair install of Vista: Repair Install - Windows 7 Forums
- a clean install of Vista: http://www.vistax64.com/tutorials/117366-clean-install-full-version-vista.html

Good luck!

wither 3 · Feb 5, 2012

I alluded to Excel as a problem and confirmed it was Excel 2007. Do you have it installed?

lio71 · Feb 6, 2012

thank you usasma
you have been a great help and i appreciate the time and effort you have put into helping me, so thanks again

wither,

i do not have excel on this pc, so still not sure where the problem really is, i can feel a full vista reinstall coming

wither 3 · Feb 6, 2012

If you boot into Safe Mode, is it still sluggish?

You could try a clean boot. To do that, run msconfig.exe. Under services, checkmark the box for Hide all Microsoft Services. Then hit Disable All. Under Startup, hit Disable All. Reboot. If one of the services or startup items was slowing it down, the system should be faster.

freezes and crashes but no virus

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Old and cranky

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