BlueScreen Issue

G

GDAE

New Member
Hey, guys. The past few days now when the computer went into hibernation, it would shut down and restart when getting back on the computer and I would get the blue screen and then boot the computer to start normally.

Here's what comes up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000075
BCP2: 00000002
BCP3: 00000001
BCP4: 82C8F88C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\121511-24039-01.dmp
C:\Users\Greg\AppData\Local\Temp\WER-49873-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt


Can someone help me with this please? Many thanks.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
- x86 (32-bit) or x64 ? 32 bit - the original installed OS on the system? - an OEM or full retail version? Full retail - What is the age of system (hardware)? 2 years (I think, not sure) - What is the age of OS installation (have you re-installed the OS?) Not sure
 

My Computer

System One

The reports give clues and not answers. May be a driver

Driver Verifier

I'd suggest that you firstbackup your data and then make sure you've got access to another computer soyou can contact us if problems arise. Then make a System Restore point (so youcan restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....AllPrograms...Maintenance...Create a System Repair Disc - with Windows Vistayou'll have to use your installation disk or the "Repair your computer"option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click"Next"
- Select "Select individual settings from a full list" and click"Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click"Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to useyour system normally, and if you know what causes the crash, do thatrepeatedly. The objective here is to get the system to crash because Driver Verifier isstressing the drivers out. If it doesn't crash for you, then let it run for atleast 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from yourinstallation DVD to set the system back to the previous restore point that youcreated.
DriverVerifier - Enable and Disable
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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