Blue Screen/freeze and no reboot

K

KevinZ

Member
Hello and welcome to another BlueScream!!!

My Vista is;Home Premium

32bit
original OS
OEM Install

No new updates available

Service pack 2

Gateway M-6322

Intel(R) Pentium(R) dual CPU T2370 @ 1.73 GHz

3GB Ram

Please see the attached zip file.

I am having trouble getting the health report to a file and need more help there.

Crash will stop computer mainly with picture and video viewing and or just time based (Froze during antivirus check.)

McAfee, SuperAntiSpyware, and Malwarebytes, CCleaner are used.

Computer was working great and also noticed during check disk orphaned WerFaultSecure.exe was restored.... HUMMMMMM

Please help if you can...

KZ
 

My Computer

System One

Looks like its caused by your Super Anti Spyware
Uninstall using the uninstall tool if any.
The best combination of Software, used by me and many others is:
Microsoft Security Essentials
Malwarebytes
and Spyblaster
If you paid for AntiSpyware, the money is gone
might as well use some of the best and the same money is gone.

Make a system restore point before making changes so that you can go back if not satisfied.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Come to think of it there was an update for the SASW just before the trouble started.,
Was there anything in the report I sent in the zip file, or is this a quirk in SASW???

It had been one of the better 'detectors' for spyware for me...BUT!!
 

My Computer

System One

What happens your Spyware is fine, there is just a conflict with your Spyware and another component of your OS. Microsoft Security Essentials was made by Microsoft, just for Windows.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Now I can not re-boot the computer....

tried to re-build files, as that is the only choice other than normal which gives error of
C00000218 Regfilefailure
can not load hive (file)
system root\system32\configcomponents

:cry:
 

My Computer

System One

Tell me what happened. The last thing I told you was to remove the spyblaster. Tell me what you did
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
removed SuperAnti SpyWare and downloaded Microsoft Security Esentials
also removed MaCafe and installed SOPHOS
ran fine for 4 hours and it was detecting virus and malware items
Went to bed and in am screen was black
resulting boot result was
C00000218 Regfilefailure
can not load hive (file)
system root\system32\configcomponents
 

My Computer

System One

You cant run windows with all those Anti Virus.
Just use Security Essentials and Malwarebytes and optional Spyblaster.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Understood, malware, and spyware were not supposed to run in background, only MaCafe, our support had runout for the license, thus the change to SOPHOS as primary antivirus
 

My Computer

System One

Give this a shot

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD.
Hard Disc Controller must be set to IDE in BIOS and Bios must be set to boot from the CD Boot Priority - Change

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options. Choose an option tht will not cause you to lose your stuff.

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.




Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
  • Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your computer or go to the manufacturer's website.
  • Change restart settings in safe mode. If your computer is stuck in a loop where Windows fails, attempts to restart, and then fails again repeatedly, restart your computer in safe mode and select the Disable automatic restart on system failure checkbox. For more information, see Advanced startup options (including safe mode).
  • Reinstall. If no other options have solved the problem, and you are sure that your computer's hardware is functioning normally, you might need to reinstall Windows. A custom (clean) installation of Windows will permanently delete all of the files on your computer and reinstall Windows, so only use this option if all other recovery options have been unsuccessful. After the installation, you will need to reinstall your programs and restore your files from backup copies. For more information, see Installing and reinstalling Windows**.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
My wife used the computer for today after no spyware or virus were found.

Computer stopped responding and she tried ctl-alt-del for reboot or to close the stopped program, no luck and then just a black screen.

Shut off power and re-boot ran chk dsk rebuilding missing files as first post described. (WerFaultSecure....)

Ran Malwarebytes and found "Trojan.Vundo" and as Wikipedia describes is some of the trouble we have had (Please see description for details of the virus)
Attempting to rid virus now...
 

My Computer

System One

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