OK, so this is my last ditch attempt to recover what's on my computer. I am not a savvy user, but have tried just about everything at this point that I can find on the web. Here's the problem. My computer has been stuck in "configuring updates 3 of 3 0% complete" loop for over a week now. It will continuously get nowhere and then restart itself. I've tried everything you can try from the F8 menu but cannot (1) enter into safe mode nor safe mode with networking, (2) restore to an earlier point because when I get to that option, I am told "no restore points are saved on this drive". I think this is because I was getting warnings a few weeks back that the c: drive was full and I needed to delete a lot of stuff (my kid was saving video files, etc on the computer). The only things I seem to be able to do are either: (1) hit F12 and get into the boot menu, or (2) get into safe mode with command prompt. However, I've tried various commands I found on the internet once in command prompt and have so far had no luck. And, i'm told if I do anything from the boot menu, like re-install my windows software, I will wipe out all my personal files.
So, if I can't restore to an earlier point and can't re-install my software, are there any other options, either from command prompt or otherwise, that can break this loop at least long enough that I can extract my files form the computer before reinstalling windows? HELP PLEASE!!!!!!!
So, if I can't restore to an earlier point and can't re-install my software, are there any other options, either from command prompt or otherwise, that can break this loop at least long enough that I can extract my files form the computer before reinstalling windows? HELP PLEASE!!!!!!!
My Computer
System One
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- Manufacturer/Model
- Dell