Help please: kernal.32dll crash

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kristidrew

New Member
I am getting the following error when I try and right click on a document on my desk top. First a box pops up tells me that windows explorer has stopped working and the following is what I get when I click on details. It doesn't do it if I right click on a program, only if I do it on a document, file, ect:

Problem signature:

Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 6.0.6002.18005

Application Timestamp: 49e01da5

Fault Module Name: kernel32.dll

Fault Module Version: 6.0.6002.18005

Fault Module Timestamp: 49e037dd

Exception Code: 0eedfade

Exception Offset: 0003fbae

OS Version: 6.0.6002.2.2.0.256.1

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

I have downloaded system clean-up. Nothing seems to correct the problem. It even does it is I am in a file I have created. I went into a file that had photos stored by date, I needed to convert it into a zip file to email, but it did this same thing to me when I right clicked on it. I am at a loss. Any help would be greatly appreciated.

Thanks You!!
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Run a full anti virus scan
Download and scan with an updated and free malwarebytes.
If clean boot does not solve the problem, go back with a system restore to a few days before the problem.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Thank you, I will try that. Unfortunately it won't allow me to do a system restore prior to 10 days(that was my first thought). The problem has gone on for a couple of months and I went about doing my emails a differant way. Now I don't have the option to do it that way, only through zip files which I am unable to convert to.

I have tried a couple of the free anti virus scans. Nothing has fixed the problem. I was told that I needed to uninstall and reinstall Windows Vista. I don't have a disc though.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Read the tutorial, you must right click on cmd and then run as administrator
That DLL (Dynamic Link Library) is just a very fancy File. Driver and file problems can be caused by memory. AFTER doing everything else, test memory.
http://www.geekstogo.com/forum/topic...ing-memtest86/
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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