Crash dump (help me read the files)

gomes123 · Jun 1, 2011

Please help, been having a problem for about a month now, thanks..

I cant run that Windows_NT6_BSOD_v3.03_jcgriff2_.exe file I downloaded from this site, so i hope the crash dump files will do. Thanks..

Shadowjk · Jun 1, 2011

Information

Bugcheck 0xA0 - Usual Cause : Drivers, Sleep problems or Hardware (PSU Mainly)

Probably caused by : ntkrpamp.exe ( nt!PopAllocateIrp+a0 )

If you have any Overclocked Hardware then please return back to Default Clock speed

Run a full scan with your AV

Could you also tell me the Make/model of your PSU and If you added any Hardware then please remove.

For Reference:

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Josh\AppData\Local\Temp\Temp1_crash dump files.zip\Mini060111-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18063.x86fre.vistasp1_gdr.080425-1930
Machine Name:
Kernel base = 0x8244c000 PsLoadedModuleList = 0x82563c70
Debug session time: Wed Jun  1 01:40:06.236 2011 (UTC + 1:00)
System Uptime: 0 days 2:35:14.266
Loading Kernel Symbols
...............................................................
................................................................
............
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0, {1, 6, 8611c490, 0}

Probably caused by : ntkrpamp.exe ( nt!PopAllocateIrp+a0 )

Followup: MachineOwner
---------

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 00000001, Error Handling power IRP.
Arg2: 00000006, The system has failed to allocate a necessary power irp.
Arg3: 8611c490, target device object
Arg4: 00000000, system power irp

Debugging Details:
------------------


BUGCHECK_STR:  0xA0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  wininit.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 824523cb to 82519163

STACK_TEXT:  


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PopAllocateIrp+a0
824523cb cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PopAllocateIrp+a0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4812bd71

FAILURE_BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0

BUCKET_ID:  0xA0_nt!PopAllocateIrp+a0

Followup: MachineOwner
---------

Josh

gomes123 · Jun 1, 2011

Thanks, here is the Make/model of my PSU. Any more help?

I dont think i have overclocked anything, but I did so happen to use a hardware ID changer last month (and i changed it back to the normal ID already i think..).

Any help? Thanks, and most appreciated!

Shadowjk · Jun 1, 2011

If you haven't done so then make sure you have changed your Hardware ID back to normal

Have you added any Hardware to the Motherboard? The PSU is a Low power one , If you have added a big enough Graphics card then that may cause the Power Error

Does this Happen during Sleep Mode or does it happen at Random intervals?

Josh

gomes123 · Jun 1, 2011

Thanks, it happens at random intervals. And I cant seem to shut down my computer, when ever I shut down it just restarts itself. :S
To shut down I need to press the power button on the computer..

And I havent added any Hardware to the Motherboard or any graphics card (just the same one that it came with the computer)

gomes123 · Jun 1, 2011

Hope this can help? I did some test using the hardware id changer programme.

--------------------

PhysicalDrive0
••••••••••••••
DeviceIoControl()
IOCTL_STORAGE_QUERY_PROPERTY
ST3320813AS
5SZ0FVNS

SMART_RCV_DRIVE_DATA
ST3320813AS
5SZ0FVNS

IoBuildDeviceIoControlRequest()
IOCTL_STORAGE_QUERY_PROPERTY
ST3320813AS
5SZ0FVNS

SMART_RCV_DRIVE_DATA
ST3320813AS
5SZ0FVNS

PhysicalDrive1
••••••••••••••
DeviceIoControl()
IOCTL_STORAGE_QUERY_PROPERTY
Compact Flash
[EMPTY]

SMART_GET_VERSION
[NOT SUPPORTED]

IoBuildDeviceIoControlRequest()
IOCTL_STORAGE_QUERY_PROPERTY
Compact Flash
[EMPTY]

SMART_GET_VERSION
[NOT SUPPORTED]

PhysicalDrive2
••••••••••••••
DeviceIoControl()
IOCTL_STORAGE_QUERY_PROPERTY
SM/xD-Picture
[EMPTY]

SMART_GET_VERSION
[NOT SUPPORTED]

IoBuildDeviceIoControlRequest()
IOCTL_STORAGE_QUERY_PROPERTY
SM/xD-Picture
[EMPTY]

SMART_GET_VERSION
[NOT SUPPORTED]

PhysicalDrive3
••••••••••••••
DeviceIoControl()
IOCTL_STORAGE_QUERY_PROPERTY
SD/MMC
[EMPTY]

SMART_GET_VERSION
[NOT SUPPORTED]

IoBuildDeviceIoControlRequest()
IOCTL_STORAGE_QUERY_PROPERTY
SD/MMC
[EMPTY]

SMART_GET_VERSION
[NOT SUPPORTED]

PhysicalDrive4
••••••••••••••
DeviceIoControl()
IOCTL_STORAGE_QUERY_PROPERTY
MS/MS-Pro
[EMPTY]

SMART_GET_VERSION
[NOT SUPPORTED]

IoBuildDeviceIoControlRequest()
IOCTL_STORAGE_QUERY_PROPERTY
MS/MS-Pro
[EMPTY]

SMART_GET_VERSION
[NOT SUPPORTED]

{4303E946-C453-49A5-B3C0-9795B65EDFE7}
••••••••••••••••••••••••••••••••••••••
DeviceIoControl()
IOCTL_NDIS_QUERY_GLOBAL_STATS
00-22-68-38-03-E1

IoBuildDeviceIoControlRequest()
IOCTL_NDIS_QUERY_GLOBAL_STATS
00-22-68-38-03-E1

Shadowjk · Jun 1, 2011

It is most likely restarting because of a Power Failure and Depending on your BIOS Settings if a power failure occurs it would either Restart , Return to original Power State (S1,S2 etc) Or power off

How long has it been happening?

Josh

Shadowjk · Jun 1, 2011

Could you also Please remove Daemon Tools and Alcohol 120% as these Programs are known to Cause BSOD's

Thanks,
Josh

richc46 · Jun 1, 2011

In addition to Shadows sage advice make sure you get the driver. Use the uninstaller

Please remove any CD virtualizationprograms such as Daemon Tools and Alcohol 120%. They use a driver, found inyour dmp, sptd.sys, that is notorious for causing BSODs

www.duplexsecure.com/en/downloads

Use this SPTD uninstaller when you're done:

gomes123 · Jun 1, 2011

richc46 said:
In addition to Shadows sage advice make sure you get the driver. Use the uninstaller

Please remove any CD virtualizationprograms such as Daemon Tools and Alcohol 120%. They use a driver, found inyour dmp, sptd.sys, that is notorious for causing BSODs

www.duplexsecure.com/en/downloads

Use this SPTD uninstaller when you're done:

Thanks, just did that. When i uninstalled it, i restarted my pc and a BSOD came up again? I will post the newest file now.

Shadowjk said:
It is most likely restarting because of a Power Failure and Depending on your BIOS Settings if a power failure occurs it would either Restart , Return to original Power State (S1,S2 etc) Or power off

How long has it been happening?

Josh

About a month.

Shadowjk said:
Could you also Please remove Daemon Tools and Alcohol 120% as these Programs are known to Cause BSOD's

Thanks,
Josh

Thanks, done.

gomes123 · Jun 1, 2011

Newest file.

Shadowjk · Jun 1, 2011

My I suggest updating to Service Pack 2 while I re-analyse your Dumps and compile a solution

Use the Standalone Installer

Download details: Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - Five Language Standalone (KB948465)

Capt.Jack Sparrow · Jun 1, 2011

Hi there,

Looked at the latest dump file seems like you BiosReleaseDate = 10/24/2008 is outdated, 0xC0000001 usually is a BIOS issue.

Code:

[SMBIOS Data Tables v2.5]
[DMI Version - 37]
[2.0 Calling Convention - No]
[Table Size - 2095 bytes]

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        Phoenix Technologies, LTD
  BIOS Version                  5.20
  BIOS Starting Address Segment e000
  BIOS Release Date             10/24/2008
  BIOS ROM Size                 100000
  BIOS Characteristics
       04: - ISA Supported
       07: - PCI Supported
       09: - Plug and Play Supported
       10: - APM Supported
       11: - Upgradeable FLASH BIOS
       12: - BIOS Shadowing Supported
       15: - CD-Boot Supported
       16: - Selectable Boot Supported
       17: - BIOS ROM Socketed
       19: - EDD Supported
       22: - 360KB Floppy Supported
       23: - 1.2MB Floppy Supported
       24: - 720KB Floppy Supported
       25: - 2.88MB Floppy Supported
       26: - Print Screen Device Supported
       27: - Keyboard Services Supported
       28: - Serial Services Supported
       29: - Printer Services Supported
       30: - CGA/Mono Services Supported
       49: - System Vendor Reserved
  BIOS Characteristic Extensions
       00: - ACPI Supported
       01: - USB Legacy Supported
       04: - LS120-Boot Supported
       05: - ATAPI ZIP-Boot Supported
       08: - BIOS Boot Specification Supported
       09: - Fn-Key NET-Boot Supported
       10: - Specification Reserved
  BIOS Major Revision           5
  BIOS Minor Revision           5
  EC Firmware Major Revision    255
  EC Firmware Minor Revision    255
[System Information (Type 1) - Length 27 - Handle 0001h]
  Manufacturer                  HP-Pavilion
  Product Name                  FK873AA-AB4 a6665d
  Version                        
  Serial Number                           
  UUID                          00000000-0000-0000-0000-000000000000
  Wakeup Type                   Power Switch
  SKUNumber                     FK873AA#AB4
  Family                        103C_53316J
[BaseBoard Information (Type 2) - Length 8 - Handle 0002h]
  Manufacturer                  FOXCONN
  Product                       Napa
  Version                       HP P/N
  Serial Number                             
[System Enclosure (Type 3) - Length 17 - Handle 0003h]
  Manufacturer                  Hewlett-Packard
  Chassis Type                  Desktop
  Version                        
  Serial Number                  
  Asset Tag Number               
  Bootup State                  Safe
  Power Supply State            Safe
  Thermal State                 Safe
  Security Status               None
  OEM Defined                   0
[Processor Information (Type 4) - Length 40 - Handle 0004h]
  Socket Designation            Socket 775
  Processor Type                Central Processor
  Processor Family              01h - Other
  Processor Manufacturer        Intel
  Processor ID                  77060100fffbebbf
  Processor Version             Intel(R) Core(TM)2 Quad  CPU   Q8200  @ 2.33GHz
  Processor Voltage             00h - 
  External Clock                333MHz
  Max Speed                     4000MHz
  Current Speed                 2333MHz
  Status                        Enabled Populated
  Processor Upgrade             Specification Reserved
  L1 Cache Handle               0008h
  L2 Cache Handle               0009h
  L3 Cache Handle               [Not Present]
  Serial Number                  
  Asset Tag Number               
  Part Number                    
[Memory Controller Information (Type 5) - Length 20 - Handle 0005h]
  Error Detecting Method        04h - 8-bit Parity
  Error Correcting Capability   04h - None 
  Supported Interleave          03h - One Way Interleave
  Current Interleave            03h - One Way Interleave
  Maximum Memory Module Size    0bh - 2048MB
  Supported Speeds              0001h - Other 
  Supported Memory Types        0001h - Other 
  Memory Module Voltage         5V 
  Number of Memory Slots        2
  Memory Slot Handle            0006h
  Memory Slot Handle            0007h
  Enabled Err Correcting Caps   00h - 
[Memory Module Information (Type 6) - Length 12 - Handle 0006h]
  Socket Designation            A0
  Bank Connections              01h - 1 0
  Current Speed                 1ns
  Current Memory Type           0001h - Other 
  Installed Size                8bh - 2048 [double bank]
  Enabled Size                  8bh - 2048 [double bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 0007h]
  Socket Designation            A2
  Bank Connections              ffh - 
  Current Speed                 255ns
  Current Memory Type           0001h - Other 
  Installed Size                7fh - [Not Installed] [single bank]
  Enabled Size                  7fh - [Not Installed] [single bank]
  Error Status                  00h - [No Errors] 
[Cache Information (Type 7) - Length 19 - Handle 0008h]
  Socket Designation            Internal Cache
  Cache Configuration           0180h - WB Enabled Int NonSocketed L1
  Maximum Cache Size            0020h - 32K
  Installed Size                0020h - 32K
  Supported SRAM Type           0020h - Synchronous 
  Current SRAM Type             0020h - Synchronous 
  Cache Speed                   0ns
  Error Correction Type         Multi-Bit ECC
  System Cache Type             Data
  Associativity                 4-way Set-Associative
[Cache Information (Type 7) - Length 19 - Handle 0009h]
  Socket Designation            External Cache
  Cache Configuration           01a1h - WB Enabled Ext NonSocketed L2
  Maximum Cache Size            0400h - 1024K
  Installed Size                0400h - 1024K
  Supported SRAM Type           0020h - Synchronous 
  Current SRAM Type             0020h - Synchronous 
  Cache Speed                   0ns
  Error Correction Type         Multi-Bit ECC
  System Cache Type             Unified
  Associativity                 4-way Set-Associative
[Physical Memory Array (Type 16) - Length 15 - Handle 0018h]
  Location                      03h - SystemBoard/Motherboard
  Use                           03h - System Memory
  Memory Error Correction       03h - None
  Maximum Capacity              4194304KB
  Memory Error Inf Handle       [Not Provided]
  Number of Memory Devices      2
[Memory Device (Type 17) - Length 27 - Handle 0019h]
  Physical Memory Array Handle  0018h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A0
  Bank Locator                  Bank0/1
  Memory Type                   13h - Specification Reserved
  Type Detail                   0000h -
  Speed                         800MHz
  Manufacturer                  AD00000000000000
  Serial Number                     
  Asset Tag Number                  
  Part Number                   HYMP125U64CP8-S6  
[Memory Device (Type 17) - Length 27 - Handle 001ah]
  Physical Memory Array Handle  0018h
  Memory Error Info Handle      [Not Provided]
  Total Width                   [Unknown]
  Data Width                    [Unknown]
  Size                          [Not Populated]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A2
  Bank Locator                  Bank2/3
  Memory Type                   13h - Specification Reserved
  Type Detail                   0000h -
  Speed                         0MHz
  Manufacturer                  7F7F7F0B00000000
  Serial Number                     
  Asset Tag Number                  
  Part Number                   None
[Memory Array Mapped Address (Type 19) - Length 15 - Handle 001bh]
  Starting Address              00000000h
  Ending Address                001fffffh
  Memory Array Handle           0018h
  Partition Width               01
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 001ch]
  Starting Address              00000000h
  Ending Address                001fffffh
  Memory Device Handle          0019h
  Mem Array Mapped Adr Handle   001bh
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 001dh]
  Starting Address              00000000h
  Ending Address                00000000h
  Memory Device Handle          001ah
  Mem Array Mapped Adr Handle   001bh
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[OEM Strings (Type 11) - Length 5 - Handle 001fh]
  Number of Strings             32
   1                            bid=84APv3PrA1;PROD_MSWORKS;SFCHK;DLED;IS.N60d;ACPwrFail=Off;Cha
   2                            n=Retail;CPUFan=On;DVDRW;LegacyFloppy=No;TVout=PAL;PCBRAND=Pavil
   3                            ion;OS=MSV;KBDRV;LScribe;Vos.P;PROD_MSOFFHST;HDMI;FPA=HM;C_VEN;M
   4                            UV_B;CDS_D;SW_Main;.N3;##HPCPC=00000000<900000060200000004200002
   5                            53514130040000010001000;5;:0665<;85>18>1<2=1:<55>?4;;=?=19:<8494
   6                            ;>:8011<=31953=?76?>378139;594701:=;34:;55;9128<7937==0<722<:<1:
   7                            2489>:088=6:?1;2>8=8>12691>>286:9?;4454>3<3>89909>=738375;02951<
   8                            ;>=??2?70>75;04<815:33<20846?312127;?24876>7488457<0;0?39>9;?407
   9                            ;8;8;09>=;==>231>;?456:100000006;00000000002000840515?454=435<49
  10                            434=23405347594>444?47535020000000000000000000000000000000000000
  11                            000?24?41954<8?4243:463542:9034;??09<31;8951=>:><6>3291=35:7;:7?
  12                            <0;=973478<4:062629<>53103<<=4651<3499:7?769::98;357697=:3483>07
  13                            =6;>1<1?<>7<817?5586>79?5:5?19<87:>=6507148017=835>552096;714776
  14                            ===1=59:5:9;7?16>;910;6<?>4?;=21?;7975:6660><>729>:9<98<5<=991>7
  15                            ?7>
  16                             
  17                             
  18                             
  19                             
  20                             
  21                             
  22                             
  23                             
  24                             
  25                             
  26                             
  27                             
  28                             
  29                             
  30                             
  31                             
  32

gomes123 · Jun 1, 2011

Capt.Jack Sparrow said:
Hi there,

Looked at the latest dump file seems like you BiosReleaseDate = 10/24/2008 is outdated, 0xC0000001 usually is a BIOS issue.

Thanks! So what would be the solution here?

Shadowjk said:
My I suggest updating to Service Pack 2 while I re-analyse your Dumps and compile a solution

Use the Standalone Installer

Download details: Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - Five Language Standalone (KB948465)

Thanks, will try installing SP2.

richc46 · Jun 1, 2011

I think this will answer your questions.
If you are uncomfortable updating the bios, get assistance from someone who has expertise in this area. Doing it incorrectly can cause problems
How to Update Your Computer's BIOS - wikiHow

gomes123 · Jun 3, 2011

Hi, I followed some guides to update my BIOS. My computer model is hp a6665d.

So i went to this website to download a BIOS update, and I cant seem to find the right one? Can anyone link me to the right file to download to update my BIOS?

Thanks.

Software & Driver Downloads HP Pavilion a6665d Desktop PC - HP Customer Care (United States - English)

I can only find

» Napa-GL8E Motherboard BIOS Update2010-03-17 , Version:5.27, 2.01MNapa-GL8E Motherboard BIOS update resolves blue screen issues with error codes of 0x7A and 0xF4 after upgrading to Windows 7 operating system.

But i dont need this one because its for windows 7 upgrades?

Shadowjk · Jun 3, 2011

Napa-GL8E Motherboard BIOS Update HP Pavilion a6665d Desktop PC - HP Customer Care (United States - English)

This one is compatible with Vista so you are okay to use that BIOS Update

gomes123 · Jun 3, 2011

Thanks, on the website it says:
You must have a Napa-GL8E motherboard.

So i used belarc (a software) to find my motherboard. Is FOXCONN Napa HP P/N a napa-GL8E motherboard?

Thanks

gomes123 · Jun 6, 2011

anyone? how can i find what motherboard i have

richc46 · Jun 6, 2011

This will help
Speccy - System Information - Free Download

Crash dump (help me read the files)

Attachments

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