computer freezes when I attempt to access problem folder

J

jttimmer

New Member
My computer freezes when I attempt to access the problem folder (in my pictures folder). I am a new photographer & was in the process of using lightroom & photoshop with this folder when my computer slowed WAY down. After rebooting, the system froze after opening the folder up in explore. I have rebooted in Safe mode and have a similar freeze situation that happens.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio
Hello and welcome to the forum.

Sorry to hear your having problems. The first thing I would suggest is..

1. Run a full up-dated scan using your computer Anti-Virus.

2. Download and run a full scan using malwarebytes, here is the link and chose the free version. Malwarebytes : Free anti-malware, anti-virus and spyware removal download

If those come back clean then we can work on your system to get things back like they should be...
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz) Modem: 56K WinModem/ Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive Menory Card Reader: 15-in-1 Multimedia Card Reader Media Drive
americancritic said:
Hello and welcome to the forum.

Sorry to hear your having problems. The first thing I would suggest is..

1. Run a full up-dated scan using your computer Anti-Virus.

2. Download and run a full scan using malwarebytes, here is the link and chose the free version. Malwarebytes : Free anti-malware, anti-virus and spyware removal download

If those come back clean then we can work on your system to get things back like they should be...
Click to expand...

Did both of those things last night. Was previously using AVG - clean scan.
Downloaded Malwarebytes per this forum and it removed the following:
malware.trace
trojan.fakevlc
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio
Hello Jttimmer, Welcome to the forum.

May be your thumbs.db (which caches thumbnail images for that folder) is corrupt.

Open command prompt and try these command:

cd My Doc* then press ENTER
del thumbs.db /s then press ENTER

If asked to confirm, confirm it.

Once you do this, close the command prompt and open your pictures folder.

Hopefully this may resolve your problem.

Thanks.
Arvin
 

My Computer

System One

  • Manufacturer/Model
    HP dv2519tu pavillion Laptop
    CPU
    1.50 GHz
    Motherboard
    Winstron
    Memory
    2.5 gig RAM
    Graphics card(s)
    intel onboard
    Sound Card
    Conexant HD Smart Audio HD2
    Monitor(s) Displays
    HP Brightview Display
    Screen Resolution
    1280X800
    Hard Drives
    SATA - 160 + 500 GB
    PSU
    HP
    Case
    HP Laptop
    Cooling
    Air
    Mouse
    HP
    Keyboard
    HP Laptop
    Internet Speed
    4 MB/SEC-Download, 2 MB/SEC-Upload
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